Salesmanship

Chicken soup for the marketer’s, copywriter’s, and salesman’s soul

by

“In this traffic, all these vehicles stopped and idling in my way, it’s not impossible that some of these people in SUV’s have been in horrible auto accidents in the past, and now find driving so terrifying that their therapist has all but ordered them to get a huge, heavy SUV so they can feel safe enough to drive. Or that the Hummer that just cut me off is maybe being driven by a father whose little child is hurt or sick in the seat next to him, and he’s trying to get this kid to the hospital, and he’s in a bigger, more legitimate hurry than I am: it is actually I who am in HIS way.”

The above quote is from David Foster Wallace, from his famous “This is Water” commencement speech at Kenyon College.

At some point in your life, you’ve probably either heard this exact quote on something very much like it. It’s basically cognitive behavioral therapy:

1. You only ever have a few pixels of evidence about what’s “really” going on.

2. Those pixels can fit into multiple consistent pictures.

3. Some of those pictures are more pleasant and useful for you to look at than others.

4. So you might as well focus on the useful and the pleasant pictures.

Pretty good advice, right?

Except, I happen to be professionally warped through my work as a direct response copywriter.

And so, while most people might see a healthy life lesson above, I see a sales technique.

A couple days ago, I talked about Sam Taggart, the door-to-door salesman profiled in a New Yorker article.

I showed you one way that Taggart deals with objections. But here’s another way, from the article:

Usually, once the customer realizes she’s being pitched, she’ll say anything to make the salesman go. When I canvassed with Taggart, I often felt anxious: They really want us to leave! But he interpreted every objection as an appeal for further information. He heard “I can’t afford it” as “Show me how I can afford it,” and “I already have a gun and a mean dog” as “What else do I need to fully protect my family?”

Taggart always takes objections as a request for more info, and questions as a sign of interest.

And why not?

Like DFW says above, it’s not impossible. In fact, in at least some situations, it’s exactly what’s happening.

When a potential customer or client asks you an accusatory question, or when they raise an insurmountable objection, those are just air bubbles on the surface of the ocean. You don’t really know what’s going on underneath the surface to produce those bubbles. So you might as well imagine a colorful and fun underwater party, populated by singing crabs and smiling tropical fish who really want you to succeed. “Darling it’s better down where it’s wetter, take it from meeeee…”

Anyways, the New Yorker profile of Sam Taggart doesn’t paint a very flattering picture of the guy. But that’s mainly New Yorker propaganda. And in any case, there’s a lot of value in that article, if you only, as they say, read between the lines.

I might write about some of that valuable stuff in the future. If you want to catch that when it comes out, sign up to my daily email newsletter.

I spent 120+ hours to uncover this marketing secret for you

by

Do you remember the TV show Lost?

It was a big cultural phenomenon some 15-20 years ago. A planeful of people crash on a mysterious island. They have to fend for themselves while uncovering the island’s many bizarre secrets.

I watched Lost a few years after it came out. I did it because my girlfriend at the time insisted. She insisted because everybody else insisted.

So we got into bed one night and we watched the pilot episode.

Beautiful setting. Good-looking actors. Some ridiculous cliffhangers.

“Do we really need to keep watching this?” I asked my girlfriend.

“Yes! Everybody says it’s sooo good.”

So we watched another episode. More of the same.

And a third episode. ​

​​Beautiful setting. Good-looking actors. Some ridiculous cliffhangers.

But bit by bit, I was getting sucked in.

​​I was starting to like or dislike the various characters. I formed theories about the island’s bizarre secrets and the show’s unresolved cliffhangers. I looked forward to settling into bed each night for yet another episode.

And that’s how I ended up wasting about a hundred hours of my life, watching the remaining 120+ episodes of Lost. Even though my initial experience summed up what each of those episodes were all about:

Beautiful setting. Good-looking actors. Some ridiculous cliffhangers.

I recently talked about Derren Brown’s book Tricks of the Mind. Here’s one curious thing from that book that got to me:

“It is generally the most disinterested spectator who is the hardest to fool. Those who watch less end up seeing more.”

Brown was talking about doing magic. Apparently, a drunk at the bar who is not paying attention to the magician on stage will spot the sleight much more easily than an attentive audience member who is focused on the magician and who is determined to catch the trick.

That’s because, as Brown says, magic is about “entering into a relationship with a person whereby you can lead him, economically and deftly, to experience an event as magical.”

As in magic, so in marketing.

Except you might already be a little sick of being told that marketing is all about the relationship.

And the fact is, what I’m telling you about is both more and less than a relationship. You can see some of the stuff I mean in my Lost history above. Social proof and pressure… a sufficiently tight curiosity gap… an attractive or inviting selling context.

Or, in a few simple but powerful words:

“One prime objective of all advertising is to heighten expectations.”

And with that, I’d like to promote a book to you. And it’s NOT Derren Brown’s Tricks of the Mind.

Instead, it’s one of the top five marketing books I would recommend to anyone…

It’s part of A-list copywriter Parris Lampropoulos’s mandatory reading for copywriters who want to make it into the top 10% in just a year…

And it’s where I got the quote above about that prime objective. I spotted that quote on, I believe, my third re-reading of this book.

Of course, there’s a lot more in this book besides this one quote.

Like horses. And beer. And ketchup. If you’d like to read more:

https://bejakovic.com/lost

The most powerful appeal for making the sale, according to the great Robert Collier

by

I did my best to be snarky last night. I announced that Copy Riddles is now open again, and I invited criticism and trollish responses to the many promotional emails I would be sending.

What I got instead was a bunch of messages like the following, from reader and past Copy Riddles alum Nathan Eshman:

Love this course John!!! I literally use what I learned in it every day.

Is it still open for those who’ve done it in the past to join in again?

If so, can you put me on the receiving list please?

Sigh. This is not the thoughtless trolling or nasty criticism I was expecting. But you gotta work with what you got.

The background is this:

Nathan first signed up for Copy Riddles last year. He’s now taking advantage of the fact that if you join Copy Riddles once, you get lifetime membership. In other words, you can rejoin Copy Riddles for any future run for free.

This offer is open to anybody who has gone through Copy Riddles before. If that’s you, and you’d like to join for this run, just hit reply, let me know, and I will add you.

And if that’s not you, and you haven’t been through Copy Riddles yet, then I can tell you a valuable direct response lesson I first learned from the great Robert Collier, author of the Robert Collier Letter Book and that New Thought mishmash, the Secret of the Ages.

In analyzing a bunch of sales letters he had sent out, Collier found out that the most powerful appeal for making the sale is to say, “The price is going up.”

That’s also a reason to sign up for Copy Riddles now, rather than later.

Because each time I have run Copy Riddles, I’ve increased the price significantly.

It’s very possible I will do so again the next time I run this program.

But if you join now, then like Nathan, you don’t have to worry about any future higher price. You get into future runs for free, free, free.

Of course, I don’t want you to make up your mind about joining Copy Riddles based only on price.

Read the sales letter. See if this training makes sense for you. Decide if you will do what it takes to get value from it.

And if you conclude that the answer is yes, then do the simple math of comparing less with more, and use that to guide you. Here’s where to get started:

https://bejakovic.com/cr

A shark in blowfish’s clothing

by

A few days ago, as research for the next issue of my Most Valuable Postcard, I re-watched an old presentation given by Jeff Walker.

You might know Jeff as a big-time Internet Marketing guru and the inventor of the Product Launch Formula, which has been used by tons of businesses to make tons of money online.

Here’s what got me:

Jeff’s whole aura during this presentation was very gee-shucks, how-did-I-wind-up-here-on-stage.

He had a kind of Woody Allen delivery, constantly correcting himself, backtracking, stammering, stumbling, and apologizing.

His outfit confirmed the impression. Jeff wore a ballooning blue shirt, which looked a size too large for him, and which was crimped at the chest by a microphone.

Of course, you won’t make tens of millions of dollars, which Jeff had already done by the time of this old presentation, by being a naive nincompoop.

But if you look like a naive nincompoop, it can certainly help you out, particularly if you are actually shrewd and calculating at heart. It pays to put on a oversized and poorly fitting blue shirt, and turn yourself into a harmless and goofy blowfish, when you are really a shark underneath.

Anyways, at one point, Jeff said the following about product launches using his PLF:

“I don’t just teach them, I’m pretty good at them. That’s actually self-deprecating. I’m REALLY REALLY good at them.”

This reminded me of a valuable mantra I heard from Chris Voss, the FBI negotiator who wrote the book Never Split the Difference.

“The last impression is the lasting impression,” says Chris.

You can see that in the structure of how Jeff talks about himself and his skills and success.

And if you meditate on this example a bit, you can hit upon a very clever way to sneak giant, even unbelievable claims into people’s heads.

If you’ve been through my Copy Riddles program, you might know what I’m talking about. It’s there in round 6B.

And if you haven’t been through Copy Riddles, you’ll have a chance to do so, starting in a few weeks from now, and to find out about this clever technique.

But Copy Riddles isn’t open yet. And neither is my Most Valuable Postcard. So my only offer for you is to sign up for my email newsletter, and read what I have to write about copywriting and marketing topics.

Of course, I don’t just write about them. I’m pretty good at them. That’s actually self-deprecating. I’m REALLY REALLY good at them. So in case you’d like to get on my newsletter, here’s where to sign up.

Coldblooded psychopath persuasion

by

The detective sat at the corner of the table, looking the suspect in the face.

The suspect sighed. “What are my options?” he asked.

“Well,” the detective said, “I don’t think you want the coldblooded psychopath option. I might be wrong. Because I’ve met guys who enjoyed the notoriety. Who got off on having that label. I don’t see that in you. If I saw that in you I wouldn’t be back here, talking to you.”

The suspect sighed again. He gave a sad little smile and nodded.

“But maybe I’m wrong,” the detective continued. “Maybe you got me fooled. I don’t know.”

At this, the suspect locked up. He stared at the floor. He didn’t say anything for a while.

“Russell,” the detective said, “what are we gonna do?”

The suspect took a breath. He looked at the detective directly and said, “Call me Russ, please.”

That’s the climax from the 10-hour interrogation of Russell Williams.

Williams was a colonel in the Canadian Armed Forces, and an army pilot who had flown Queen Elizabeth II, the Duke of Edinburgh, and the Prime Minister of Canada.

But away from his picture-perfect military career, Williams had a very, very dark side.

Between 2007 and 2010, he started breaking into homes — 82 in all.

During the early breakins, he would photograph himself wearing women’s underwear and then sneak out. In time, this escalated to sexual assault. And then, it escalated further, to rapes and two murders.

The police had some evidence to tie Williams to one of the crime scenes. They had him come in for questioning.

Over the course of the interrogation, Williams started to realize he was in serious trouble. But really, all the police had on him was circumstantial evidence. He could have called for a lawyer, and who knows how the case would have gone.

And then came that exchange up top. It was the climax of the investigation.

Very soon after that exchange, Williams agreed to tell the police where he had hidden the body of Jessica Lloyd, his final victim. This effectively sealed the case, and led to Williams’s full confession.

It might seem gruesome to look for persuasion tactics in murder investigations. But such is life. Because the same stuff that works to influence a coldblooded psychopath works in general too.

Let me point out what happened in that climactic exchange above:

The detective first paid Williams a compliment (“I don’t see that in you”). Williams smiled and nodded at the compliment.

But then the detective snatched the compliment away (“But maybe I’m wrong”). Williams felt that loss.

If, like me, you know anything about the world of pick up artists, you might recognize this technique. Pick up artists call it the push-pull.

Copywriters use it too. Here’s an example from the start of a Dan Kennedy sales letter:

“Truth is, most people give lip-service to ambition, but secretly are not all that eager or determined. This is only for those very, very serious and determined to create excellent income and steady flow of good clients, for a real freelance business. If you’re content making just a few hundred dollars a month on the side, an occasional assignment now and then, really just having a nice money hobby, there’s nothing wrong with that – but you can stop reading this now.”

Again, it might seem gruesome to compare sales copy to a rape and murder investigation. And maybe I’m just trying to justify my morbid and scattershot interests.

But the truth is, there are powerful persuasion lessons all around.

If you made it to the end of this post, then I imagine you’re probably curious enough and clear-sighted enough to see that.

But maybe I’m wrong. In that case, you can stop reading now. And definitely don’t sign up for my daily email newsletter.

Otherwise, go here to get your spot.

Skunk email with a great and valuable reward

by

This email won’t be easy or pleasant to get through.

​​In fact it will take work and it might make you feel queasy along the way. But if you can manage it to the end, the rewards will be great.

Let me start by telling you I’m re-reading Claude Hopkins’s My Life in Advertising. And one story I missed before is this bit from Hopkins’s childhood:

One of the products which father advertised was Vinegar Bitters. I afterward learned its history.

A vinegar-maker spoiled a batch through some queer fermentation. Thus he produced a product weird in its offensiveness.

The people of those days believed that medicine must be horrible to be effective.

We had oils and ointments “for man or beast” which would make either wild. We used “snake oil” and “skunk oil,” presumably because of their names.

Unless the cure was worse than the disease, no one would respect it.

Today we assume that every offer must be fast, easy, and cheap.

But human nature changes like glass flows — so slowly that we will never see it happen.

And a part of the human brain still believes, like it did in Hopkins’s day, that the cure must be worse than the disease. At least along some dimension.

So if your offer is fast and easy, make sure it’s not cheap.

Or if your offer really is all of fast, easy, and cheap… then at least throw a skunk or a snake into it somewhere.

In other words, turn your prospect into a hero. Tell him a story:

He’s somebody who’s willing to do what’s offensive to others… somebody who can swallow what would turn most men or beasts wild. ​​No, it won’t be easy or pleasant. But if he can manage it to the end, the rewards will be great.

Last thing:

Maybe you’d like to know I have an email newsletter. It’s cheap and easy, but it’s very slow. You can sign up for it here.

The Law of Reflection

by

I expected some blowback to my email yesterday.

For one thing, I was writing about loaded topics — corona, Novak Djokovic, government lockdowns, Prince of Persia.

For another, in the hours after I wrote and scheduled yesterday’s email, the story I was writing about blew up. It went from being something only tennis fans and Australians might know about… to the number one international news items, with the predictable outrage and memery and fixed opinions.

So yes — I was expecting people to write in and tell me how stupid, flippant, and just clearly very wrong my email is.

I should have known better. Because what happened was this:

A bunch of people did write in. Some liked the email and the point I was making. Some offered to be my nemesis (the takeaway of yesterday’s email). Some told me personal stories of their own from the ground in Australia. Some disagreed with the email, in reasoned and civil tones.

But not one person was insulting, aggressive, outraged or seeking to outrage me.

In fact, the last time I can remember getting an outraged response to my emails was over six months ago. The same guy who wrote that outraged response had written me a few inflammatory emails before. So I unsubscribed him from my list, and wrote an email about it the next day.

Like I said, no outrage since. Maybe there’s a lesson in there. In any case, there’s definitely a lesson in here:

“The adversary mirrors you”

That’s from master negotiator Jim Camp. The adversary in Camp’s system is the person you are negotiating with, but it could just as well be a prospect you are looking to sell… a reader you are looking to influence… or a girl you are trying to get on a date.

In fact, Camp’s advice is almost the same as the advice of the late and great pickup coach Tom Torero. Tom used to tell guys that “the girl is your mirror.”

If she looks startled or scared when you approach her… if she won’t stick around to talk to you… if she doesn’t trust you with her phone number… then take a step back. And figure out exactly what you’re projecting into the world, and how you should change it.

In other words, this mirroring stuff isn’t my plea for the world to be civil and boring.

I’m just telling you to figure out how you want your adversaries to feel and act. Relaxed and confident? Fun and playful? Scared and outraged? Then you know what to do. Feel and act that same way yourself.

Or vice versa:

Figure out how you want to feel and act in your life and your business. Just be aware that those are the kinds of prospects you will attract.

If there are enough such prospects, then you’re well in the saddle. But if you don’t have enough prospects who want to feel and act the way you do…

Then you might benefit from the following referral advice from Jim Camp. It is a kind of corollary to Camp’s Law of Reflection above. Camp says:

“What’s the key to getting referrals? It’s simple. Give them.”

Everything is free

by

I know a lot of people in the marketing world worship at the altar of Seth Godin. I myself have had no contact with that religion, until today.

Today, I read an article that Seth wrote earlier this month, with a provocative title:

“Customer service is free”

Seth says that because of word-of-mouth and the value of loyal customers, you should stop looking at customer service as a cost.

That’s a point I’ve heard Ben Settle make before. Ben says that customer service is the #1 sales skill, which will allow you to charge higher prices… give you an advantage over your competitors… and allow you to make up for your shortcomings.

But here’s something that puzzled my mental squirrel:

Ben Settle has been making this point about customer service for years. It never made as much impact on me as the Seth Godin article. Because Seth’s presentation was more powerful.

Perhaps, and this is just a hypothesis based on my own experience today, the power of “FREE” is greater than the power of “profitable” for getting into people’s heads. Sure, once you open up a path into somebody’s brain with the ice pick of FREE, then you can bring in the “profitable” argument. But not before. And that’s what Seth Godin does — FREE in the headline, profitable in the very last sentence of his article.

But whether that’s a universal truth or not, one thing is universally true:

All your offers, whether ideas you are pitching or actual products you are selling, should be FREE. Of course, not free today. But FREE. Here’s what I mean:

The next time you are faced with a prospect who’s holding your offer in his hands, interested but still not sold, then apply the following free idea, and it will pay for itself immediately:

Put your arm around your prospects shoulders and point to the rainbow on the horizon. Then point back to that product of yours, there in your prospect’s lap. And then once again, point to the rainbow.

“Do you see now?” tell your prospect. “In 9 weeks, it will pay for itself. So really, it’s FREE. And after that, it will even start to make you money.”

Speaking of making money:

I have an email newsletter in which I share money-making ideas about marketing and copywriting. You can sign up to my newsletter today at a small up-front cost. But really, don’t think of it as a cost, think of it as an investment. One that will pay off before the end of the day.

The future of break-em-down selling?

by

Imagine tomorrow you see an ad for a magical job opportunity:

“$6k a month, only requiring 3-4 hours of work every week.”

The job is with a new video game company. The work is easy. You can do it successfully as long as you have the digital skills of somebody born after 1980.

Plus you can work whenever you like, wherever you like, as much or as little as you like. All you need is your phone. And if you want to work more and make as much as $10k or $15k a month, that’s fine too.

There will be a presentation, the ad tells you, at the local Cheesecake Factory this Friday. Anybody interested can get all the info there.

So on Friday, you show up to the Cheesecake Factory, both hopeful and cautious.

“What’s the worst that can happen,” you tell yourself. “If it’s some sort of scam, I’ll just up and leave. But if it’s for real, it could be life-changing.”

A dozen other people are there with you. Soon enough the presenter arrives. He chats to everyone for a few minutes. Funny enough, it turns out his sister went to the same college you went to.

“But it’s too noisy here,” the guy announces. “We’ll actually go to go to a different location where the presentation will be held.”

So you all load onto a bus. And that’s when the ride really gets going.

If you’re wondering why I’m painting this picture, it’s because situations like this happen for real. Bob Cialdini once told his own personal experience of it.

He got on the bus. And he and the others interested in the opportunity got taken from one town… to another… and back. It took many hours, and they never got a chance to up and leave until it was over.

To help them make the right decision, the bus was covered with inspirational posters. Eye of the Tiger kept playing over and over. Meanwhile, the presenter pitched the amazingness of his pyramid scheme, while the bus bounced and rumbled along the highway at 55 mph.

Result:

Except for Cialdini, who had a little bit of self-defense thanks to his knowledge of persuasion techniques, everybody else signed on for the pyramid scheme.

My point is that a controlled, live selling environment, particularly one that lasts for hours or days, and one where you can’t leave… well… it can sell anything.

So if you are looking to get rich in the pyramid scheme business, it’s time to invest in a bus.

But what if you’re not selling pyramid schemes? And what if you do your business online?

It might seem hopeless. How can you control people’s environment… how can you keep them from leaving… how can you break them down… unless you can physically isolate them?

It might seem hopeless. But social factors are working in your favor. And I’m not even talking about the corona lockdowns, though those certainly help.

The real thing is we all carry our own Eye-Of-The-Tiger bus in our pockets these days. We allow it to create a completely controlled and engrossing environment for us. We take it with us wherever we go, even to small, isolated spaces like the toilet.

And in case you think I’m trying to make a joke, I’m not.

For the past year or so, I’ve been watching Ben Settle promote his build-your-own-mobile-marketing-app business.

I thought it’s stupid. Because I myself refuse to install anything on my phone except Google Maps and this thing that helps you identify trees. And even those have all the notifications turned off.

But I will eventually break down. That’s how the world is moving.

So if you are looking to get rich in any business, it might be time to invest in a mobile app. One with lots of notifications and an inspirational poster background. If I’m right, this is the future of break-em-down selling… and it can help you sell anything.

Meanwhile, the best you can do is get people onto your email newsletter. I’ve got one here. It’s not the same as a bus… so I have to compensate by being entertaining and informative.

Do as top copywriters and marketers do… not as they say

by

A lot of people wrote to me over the past 24 hours. Many guessed the right answer to the riddle I posed yesterday.

I won’t reveal what that right answer was. After all, I have to withhold something as a reward for people who are signed up to my email newsletter.

But I will tell you this:

Among the people who did NOT guess right, there were lots of good ideas.

Curiosity… emotions… a big idea… a starving crowd… believability.

And you know what?

Makes sense. Because the copywriters I mentioned yesterday talked about the critical importance of each of those things.

Maybe you’re wondering what my point is. So let me set it up with something that may or may not surprise you.

In the interview where I got the Gary Halbert quote I cited yesterday, I heard Gary talk about the bullets he wrote for his Killer Orgasms book. Like a proud father, Gary said there are two really, really important things about those bullets:

1. None of them are hypey

2. They are based on truth

Well, I’ve looked at those bullets. They are most certainly full of hype.

I’ve also looked at the book Gary was selling. And it sure looks like it was slapped together after the bullets were already written. The payoff seems to be an afterthought. And sometimes there is none.

My point is that you can’t always go by what people say.

I got this bug into my head via marketer and copywriter Glenn Osborn. Glenn’s MO is to look at what successful promoters do, and learn from that.

So that’s what I’ll do tomorrow.

I’ll tell you about the #1 wealth-creation secret for marketers and copywriters — as I’ve heard it discussed, AND as I’ve seen it done. In fact, as I’ve seen it done by one of the famous A-listers I talked about yesterday.

And I’ll tell you this: This #1 secret is not the answer to my riddle yesterday… or any of those other things that people guessed.

If you’d like to sign up to my newsletter, so you can read tomorrow’s email, and so you can join in any future riddles I send out, click here and follow the rabbit hole to the end.