Chicken soup for the marketer’s, copywriter’s, and salesman’s soul

“In this traffic, all these vehicles stopped and idling in my way, it’s not impossible that some of these people in SUV’s have been in horrible auto accidents in the past, and now find driving so terrifying that their therapist has all but ordered them to get a huge, heavy SUV so they can feel safe enough to drive. Or that the Hummer that just cut me off is maybe being driven by a father whose little child is hurt or sick in the seat next to him, and he’s trying to get this kid to the hospital, and he’s in a bigger, more legitimate hurry than I am: it is actually I who am in HIS way.”

The above quote is from David Foster Wallace, from his famous “This is Water” commencement speech at Kenyon College.

At some point in your life, you’ve probably either heard this exact quote on something very much like it. It’s basically cognitive behavioral therapy:

1. You only ever have a few pixels of evidence about what’s “really” going on.

2. Those pixels can fit into multiple consistent pictures.

3. Some of those pictures are more pleasant and useful for you to look at than others.

4. So you might as well focus on the useful and the pleasant pictures.

Pretty good advice, right?

Except, I happen to be professionally warped through my work as a direct response copywriter.

And so, while most people might see a healthy life lesson above, I see a sales technique.

A couple days ago, I talked about Sam Taggart, the door-to-door salesman profiled in a New Yorker article.

I showed you one way that Taggart deals with objections. But here’s another way, from the article:

Usually, once the customer realizes she’s being pitched, she’ll say anything to make the salesman go. When I canvassed with Taggart, I often felt anxious: They really want us to leave! But he interpreted every objection as an appeal for further information. He heard “I can’t afford it” as “Show me how I can afford it,” and “I already have a gun and a mean dog” as “What else do I need to fully protect my family?”

Taggart always takes objections as a request for more info, and questions as a sign of interest.

And why not?

Like DFW says above, it’s not impossible. In fact, in at least some situations, it’s exactly what’s happening.

When a potential customer or client asks you an accusatory question, or when they raise an insurmountable objection, those are just air bubbles on the surface of the ocean. You don’t really know what’s going on underneath the surface to produce those bubbles. So you might as well imagine a colorful and fun underwater party, populated by singing crabs and smiling tropical fish who really want you to succeed. “Darling it’s better down where it’s wetter, take it from meeeee…”

Anyways, the New Yorker profile of Sam Taggart doesn’t paint a very flattering picture of the guy. But that’s mainly New Yorker propaganda. And in any case, there’s a lot of value in that article, if you only, as they say, read between the lines.

I might write about some of that valuable stuff in the future. If you want to catch that when it comes out, sign up to my daily email newsletter.

There will never be a moment as perfect as right now to read this email

I recently got a print subscription to the New Yorker so I can sit on the balcony in the morning and read a few pages of well-written fluff about something totally random.

I like the New Yorker because it exposes me to topics outside my usual horse-blindered view of copy, marketing, and influence.

Except, the article I’m reading right now is square in the center of my horse blinders. It’s about Sam Taggart, a new prophet of door-to-door sales.

I’ve never done door-to-door selling myself, but the techniques of the work are near and dear to me. For example:

The New Yorker article reports how one day, Taggart went a-selling solar panels in Salt Lake City.

He approached a house, and stood away from the porch as a woman opened the door.

Taggart adopted a matter-of-fact contractor’s tone when talking. For a bit, this made the woman believe he was somehow with the utilities company. Once it became clear Taggart was selling solar panels, the woman locked up:

“My husband won’t do it, because we’re faced the wrong way.”

Taggart had a very clever and calculated response to this. It immediately made me sit up and pay attention, because it sounded very familiar. From the article:

“Here’s the thing,” Taggart said. He leaned against the doorway, and the woman leaned against its opposite side — a signal that she felt more comfortable. “What’s your name?”

“Kay.”

“Every kiss begins with ‘K’!” They both laughed. “So, actually, your house is perfect for it!” He hadn’t even glanced at her roof.

Like I said, this technique was very familiar to me.

It might be used in D2D sales, but it is also used in copywriting and marketing.

I’ve heard Dan Kennedy preach it. And when I was in Dan Ferrari’s coaching group, Dan F. even had a very concise name for it which has stuck with me since. In fact, Dan uses this technique not just as a way of handling objections, but more generally, as a way of organizing and structuring his promos.

And now, since it so happens that the Pisuerga flows through Valladolid, I’d like to tell you that I’ve been thinking about podcasts lately.

Specifically, I’ve been thinking about getting onto some podcasts. I got on a couple last year, and gave me a lot of exposure and attention. I also have plans to get on another podcast in a few weeks’ time. But after that, what? I feel podcasts are something I should be doing more regularly, and not just once or twice a year.

So I’ve got an offer for you:

Maybe it’s 100% clear to you what Sam Taggart’s technique above is.

Maybe it’s also 100% clear to you how to use this at the low-level of your copy… or, like Dan Ferrari, even to organize your entire promo.

But if you’re not 100% sure, if you’re more like 98% or 97% sure, or even less, then get onto my email newsletter. When you get my welcome email, hit reply. And let me know the most recent podcast episode you listened to.

Just tell me one. The most recent one.

And if it has nothing to do with copy or marketing, that’s perfectly fine. Don’t lie to me and say you’ve been listening to David Garfinkel if you haven’t. There’s no need to. I want to genuinely know the most recent podcast you listened to, whatever that may be.

And in return:

I will spell out Taggart’s technique above. And I will tell you what Dan Kennedy and Dan Ferrari have to say about the same, and how they use it in their marketing and copy.

Are you game? Then do it now.

It’s the perfect moment while it’s still fresh on your mind. It will only take you a second, and you will avoid the risk that you put it aside for a minute and forget about it among all the distractions of the Internet. Here’s where to get started.