Reader Samu Parra writes in with a tough question:
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Hi John!
Here’s a tough one:
I’ve found email marketing to be effective for selling info products and “done-with-you” consulting services. However, I get the sense that selling “done-for-you” services is a different story. I feel the buyer has a different relationship with the solution and their emotional investment is lower.
How do you approach the email marketing strategy for selling “done-for-you” services?
[Bejako here again. My beagle ears perked up at “I get the sense…” so I followed up with Samu to ask what experiences made him get that sense. Samu updates:]
When I look at my own clients, I see a big difference between consulting clients (DWY) and service clients (DFY).
The former usually come from email: they’re subscribed to my newsletter, they read it regularly, and they respond to offers.
Service clients, on the other hand, usually come through referrals and word of mouth. I feel it would have been hard for them to sign up for my newsletter, read it, and respond to an offer.
I think this is even more apparent when you’re offering something highly operational (e.g., an ERP software consultant) or it’s only a part of their responsibilities.
Email marketing probably works in these cases too, but my hunch is the approach should be different.
I might be biased. 🙂
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On the one hand, Samu’s question makes intuitive sense.
Good prospects for DFY services are more likely to be busy and successful, and busy and successful people are likely to be swamped with emails, and therefore less likely to pay attention to any particular email, particularly if it’s an email that features a 1000-word personal story.
At the same time, I have had plenty of busy and successful people sign up to this very email list. A few I know about:
1. One of the founders of the possibly biggest brand in the digital marketing space, who has founded, scaled, or sold over 30 businesses
2. A secretive forex investor whose own clients include people who have been fictionalized in the Showtime show Billions
3. An A-list copywriter with decades of experience in the industry who I have written about dozens of times in these emails
4. An investment fund manager with a billion+ dollars under management
6. The founder of an online photography school that has had over 250,000 paying students worldwide
7. The founder of a mid-8-figure telemedicine platform
“Ok,” you might say, “maybe busy and successful people will sign up for a daily email list like this, but will they read? And maybe more important, will they reply to DFY offers?”
I’ve personally heard from all the people I’ve written about above in reply to my emails. So yes, they will read.
As for buying DFY offers, why wouldn’t they? In any case, I can think of two DFY offers I’ve made over in recent times:
1. DFY book writing and publishing
2. DFY weekly newsletter writing and publishing
For the DFY book, I got a bunch of interested prospects, many of whom were busy and successful. I ended up not working with any of them, but that’s because I had very specific requirements for what I was looking for.
For the DFY newslettter, one of the subscribers on my list above, the founder of the mid-8-figure telemedicine platform, actually took me up on that offer.
I quoted him $2k for four emails a month, and I made it clear I would not be writing these emails but would be hiring a copywriter for it. The busy and successful client said fine without batting an eye, which made me think a higher price might have passed as well.
All that’s to say, if you look for examples that it’s hard to use daily emails like this to sell DFY offers to busy or successful people, you will find plenty of supporting evidence for that. And no doubt, other methods of selling, such as referrals, might sell people who would never read daily emails.
At the same time, if you look for examples that daily emails can sell DFY offers to busy and successful clients, you will also find plenty of evidence for that. In fact, let me look for some evidence now:
Do you provide a service that can help people grow their email lists?
I’m talking about — but certainly not limiting it to — services like running FB ads… social media ghostwriting… book writing and publishing… podcast booking… custom software tools that can be used as lead magnets.
If something like this is your business, and if you have helped people grow their email lists with either qualified prospects or buyers, then hit reply. I want to know who you are and what you do.
I have lots of people with email lists on my own list.
List growth is always a “hungry crowd” topic, even with the busy and successful among them.
And if you are good at what you do and you get results — ie. quality email list subscribers — then I can get you clients for your services, without you having to do anything except accept and deliver the work.