Email Marketing

Offer

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A few days ago, I was listening to a call put on by Internet marketer Travis Sago.

I’ve promoted Travis heavily over the past couple months as an affiliate for his Royalty Ronin community, which I am a member of and happily pay for.

In case you somehow missed all that promotion, the background on Travis is that he used to have a big Clickbank business in the relationship niche.

He then started working with other online business owners to help them pull more money out of their own customer lists. He made millions for them and for himself doing this. He eventually started teaching other marketers how to do the same.

Travis also happens to be a master of email copy. I always describe him as a “nice guy Ben Settle.” Travis is the one who first turned me on to the power of insight in marketing, because he both teaches it and practices it.

Anyways, in that call I was listening to, Travis said the following about the kinds of emails his list likes the best:

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I see this in email lists too. They’re like, “Oh, I’ve gotta keep giving them amazing content all the time.”

My best stuff, what people people like best, is when I make offers.

Now you have to wrap — ever pill a dog? You have to put the pill in some cheese, right?

But they love it. I think people want to solve problems.

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Maybe Travis’s “pill a dog” analogy doesn’t read very elegantly here in a transcript. It sounds cuter in the live call with Travis’s perpetually cheery voice saying it.

In any case, taking a cue from Travis, I got an offer for you today.

Last year, Travis wrote a book called Make ‘Em Beg To Buy From You. That books sells for $9.99 on Amazon right now. It’s frankly a steal, because it contains large and key excerpts from Travis’s $2k course Phoneless Sales Machine, which is all about how to persuade people to buy expensive offers in the most efficient and easy way possible.

So, $9.99 on Amazon right now, and worth much more than that.

But I got a deal for you:

I made an agreement with Travis, and you can get a free copy of his Make ‘Em Beg To Buy From You (in PDF format) if you have already bought my new 10 Commandments book. Just sign up to get the “apocryphal Commandment XI” (link at the end of my new 10 Commandments book) and follow the instructions at the bottom of that extra chapter.

And if you haven’t yet gotten a copy of my new 10 Commandments book, you can do so here:

https://bejakovic.com/new10commandments

The day after

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Yesterday around 1pm, I finished writing my Daily Email Habit puzzle and was about to upload it to Kit. But my Internet had stopped working. The odd thing was I checked my phone, and not just the wifi was down, but it looked like the cellular network, too.

I shrugged and went to take a nap because… I live in Spain.

I woke up twenty minutes later. The Internet was still down. I looked inside the fridge to see if there was anything interesting happening there. It was dark. Aha. The power was out.

I opened the the circuit breaker box — all the circuit breakers were fine. I opened the front door of my apartment. The hallway outside was dark except for the emergency light.

Ok. So the power is out in the entire building. There was a notice a few days ago about some utilities work being done, maybe this was it.

I decided to go to the gym, because there was nothing else to do. The elevator wasn’t working so I took the stairs. On my way down, I passed a couple with a baby who were climbing up. The woman was carrying the baby, while the guy, panting, was carrying the stroller. Lucky for them, they live on just the second floor (the building has 12).

As I stepped out into the sunshine, I saw a bunch of people standing around on the street and talking. All stores, restaurants, and banks were dark and empty. I guess the was power out everywhere in my neighborhood?

I passed by a local brunch place. The waitress was explaining to the guests, “It’s everywhere! My boyfriend in Madrid says it, there’s no connection anywhere.”

I got to the gym, which was dark, silent, and full of people. I did my workout among suppressed grunts and increasingly stifling air (the AC wasn’t working).

I heard one of the trainers explain to somebody that this power outage is happening “en toda España.” Somebody else said Portugal too. Others were saying it’s in France and Italy as well (turned out to be exaggerations).

I walked back home. Drivers were carefully stopping at every zebra and intersection because the stoplights weren’t working either.

The streets were packed with people. Neither the metros nor trams were running. The whole city seemed to be either standing on the streets or walking home because no work could be done. An alarming number of women were sitting on park benches and reading books.

Convenience stores were the only thing that was somewhat open. Each one had a queue of people waiting at the front door. The store owners were letting in people one by one to do basic shopping if they could pay in cash.

As tends to happen, the sun started to set. I went for a walk and saw firefighters in front of a pharmacy beating down the rolling security shutter. It must run on electricity. I guess the firefighters were trying to close it by force for the pharmacists, to prevent a breakin at night.

I stood on my balcony as night fell. I was looking forward to seeing the city in total darkness for once. But it wasn’t to happen.

It turned out some buildings still had electricity — the fire station next door, various hotels, an entire neighborhood off on the hillside.

Still, Avinguda Diagonal, the main artery next to my house, was almost entirely dark. So was my little street. My own apartment was even darker.

I made a salad for dinner — the only food I had left in the house that didn’t require a stove to prepare. I had to move the cutting board to the window because the counter where I normally work was so dark I was afraid I would chop off a finger tip while slicing the cherry tomatoes.

By around 9:30pm, my apartment was like a cave. There was no Internet and I had switched off my phone earlier to conserve the battery. I lay on the couch and turned on the backlight on my Kindle to read in darkness.

Around 10pm, I heard cheering and clapping outside. A neighboring block had gotten its power back. But my block and most other blocks around me were still in the dark.

I went to bed around 10:30pm, feeling exhausted. I guess following the natural light cycle does that to you.

And then, some time during the night, I’m guessing around 2am, I woke up to loud beeping. My fridge was back and it was helpfully signalling that the temperature of the freezer was dangerously high.

All that’s to say, as of this morning, everything’s normal once again, and without even an interruption in my daily email cadence.

I have to admit I was actually looking forward to the possibility of a continuing power outage, and to having a proper, unavoidable excuse to not writing my daily email today. What would that be like? I’ve been writing a daily email for years now, every day, without fail. I was excited by the prospect of change. That’s something for me to think about.

Meanwhile, I can tell you that the curious day yesterday reminded me of a curious book I’d read two years ago. In fact, this book was the first book of my year-long Insights & More Book Club, which brought together a few of my readers specifically to read books that offered a mind-bending new perspective.

The first book of the book club fit the bill.

Even though the book is 100 years old, it was written in a particularly interesting and influential style, which I think can be relevant for anyone writing online today.

It also did lead me to moment of real insight, a perspective shift, which sticks with me to this day. I mean, even to yesterday, when I was really thinking about it.

If you’re curious, you can find the book, or maybe even read it yourself, at the following convenient link:

https://bejakovic.com/masses

My new personal best: 2,030 days

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Yesterday, I got a notification from Gumroad to report on a new sale of Gasper Crepinsek’s ChatGPT Mastery program, which I’ve been promoting for the past few days.

(The deadline for ChatGPT Mastery is tonight, in less than 12 hours, at 12 midnight EST.)

A bit of behind the scenes:

I have an “LTV” spreadsheet, in which I write down every bit of money that comes in via my newsletter, so I can keep track of which of my readers are responsible for my income.

The email address of the person who bought yesterday was familiar to me… but I didn’t know their name.

I searched in Gmail. It turned out this person signed up to my list back in 2019.

(That’s why I remembered the email address. I probably had 5 people on my list total at that time, and I was obsessively checking who opened my email each day.)

Since then, this person (whose name I still don’t know) never replied to any of my emails, and never bought anything that I promoted.

Until now, almost 6 years later.

I previously had a case study — a previous personal best — of 775 days from the time somebody signed up to my list to the first time they bought something I was promoting.

2,030 days definitely beats it, and makes for a new personal best.

I’m telling you this for two reasons.

First reason is a bit of kick, if you still need it, to start or stick with daily emailing. Maybe you haven’t gotten started yet. Or maybe you are now, like I was then, checking your email opens, and finding that, yeah, maybe people read, but they never reply, and they certainly don’t buy nothing.

They will, in time, if you only keep at it.

Second reason is that I shared this new personal best inside my Daily Email House community yesterday. And Maliha Mannan, who writes over at The Side Blogger, and who is also promoting Gasper’s ChatGPT Mastery, wrote:

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Funny coincidence: yesterday I made a sale and the person who bought has been a subscriber since 2021 and never bought anything from me until yesterday 🤘

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Coincidence… or maybe not?

Maybe ChatGPT Mastery is just an exciting offer at the right time, which is attracting even people who have been quiet for a long time?

You can decide for yourself, if you like. (If you don’t, the deadline will decide for you.) To help you do that, here’s my original email, explaining why I’m endorsing and promoting ChatGPT Mastery:

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Today I’d like to recommend to you a 30-day program called ChatGPT Mastery, which is about… mastering ChatGPT, with the goal of having a kind of large and fast horse to ride on.

Here’s a list of exciting facts I’ve prepared for you about this new offer:

#1. ChatGPT Mastery is a cohort course — it kicks off and ends on a specific date — that helps you actually integrate and benefit from AI.

The idea being, things in the AI space are changing so fast that anything that came out even a few months ago is likely to be out of date.

And rather than saying “Oh let me spend a few dozen hours every quarter researching the latest advice on how to actually use this stuff” — because you won’t, just like I won’t – you can just get somebody else to do the work of cutting a path for you through the quickly regenerating AI jungle.

#2. I myself have gone through through ChatGPT Mastery, from A-Z, all 30 days, during the last cohort.

I didn’t pay for it because I was offered to get in for free.

I did go through it first and foremost for my own selfish interests — I feel a constant sense of guilt over not using AI enough in what I do — and only then with a secondary goal of promoting it if I benefited from it enough. So here I am.

#3. ChatGPT Mastery is created and run by Gasper Crepinsek. Gasper is an ex-Boston Consulting Group guy and from what I can tell, one of those hardworking and productive consulting types, the kind I look upon with a mixture of wonder and green envy.

But to hear Gasper tell it, he quit his consulting job to have more freedom, started creating info products online like everybody else, realized he had just bought himself another 70 hr/week job, and then had the idea to automate as much of it as he could with AI.

He’s largely succeeded — he now spends his mornings eating croissants and sipping coffee while strolling around Paris, because most of his work of content creation and social media and even his trip planning have been automated in large part or in full.

#4. Before I went through the 30 days of ChatGPT Mastery, I had already been using ChatGPT daily for a couple years. Inevitably, that means a good part of what Gasper teaches was familiar to me.

Other stuff he teaches was simply not relevant (I won’t be using ChatGPT to write my daily emails, thank you). The way I still benefited from ChatGPT Mastery was:

– By having my mind opened to using ChatGPT for things for things I hadn’t thought of before (just one example: I did a “dopamine reset” protocol over 4 weeks, which was frankly wonderful, and which ChatGPT designed for me, and which I got the idea for while doing ChatGPT Mastery)

– By seeing Gasper’s very structured, consulting-minded approach to automating various aspects of his business, and being inspired to port some of that to my own specific situation

– With several valuable meta-prompts that I continue to use, such as the prompt for generating custom GPTs

#5. The way you could benefit from ChatGPT Mastery is likely to be highly specific to what you do and who you are.

The program focuses on a different use case every day. Some days will be more relevant to you than others. The previous cohort covered topics like competitor analysis, insights based on customer calls or testimonials, and of course the usual stuff like content and idea generation, plus hobuncha more.

If you do any of the specific things that Gasper covers, and if you do them on at least an occasional basis, then odds are you will get a great return on both the time and money and that ChatGPT Mastery requires of you, before the 30 days are out.

Beyond that, ChatGPT Mastery can open your mind to what’s possible, give you confidence and a bunch of examples to get you spotting what could be automated in what you do, plus the techniques for how to do it (I’ve already automated a handful of things in what I do, and I have a list of next things to do).

#6. The time required for ChatGPT Mastery is about 15-20 minutes per day for 30 days. The money required is an upfront payment of $199.

I can imagine that one or the other of these is not easy for you to eke out in the current moment.

All I can say is that it’s an investment that’s likely to pay you back many times over, in terms of both time and money. And the sooner you make that investment, the greater and quicker the returns will come.

#7. If you’d like to find out the full details about ChatGPT Mastery, or even to sign up before the cohort kicks off:

https://bejakovic.com/gasper

A free tip to minimize unsubscribes

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A few days ago, Maliha Mannan, who writes dailyish emails over at The Side Blogger, posted something interesting inside my little Daily Email House community.

Apparently, Maliha was trying a HARO-like service – HARO, which stands for Help A Reporter Out, basically being a service where industry experts can provide answers and quotes for reporters, in exchange for attribution or a link.

On a whim, Maliha decided to ask for a marketing specialist’s thoughts on daily email newsletters. She put her request out into the ether, and like a lightning bolt, an answer crashed upon her:

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Hi, this is C S Sultan, an experienced marketer for over 14 years and doing email marketing for over 5 years now.

As per our data, the highest you should send in a week are 2 emails. But the best would be to send only 1. Then moment we send more that 2, the unsubscribe rate goes up by 70%.

Our email list consists of marketers, content creators, bloggers, and small-to-medium businesses.

Even so, the highest response we get is when we send a single email every week at a fix time and day (for us, usually that’s Tuesday 8AM EST for one segment, and Thursday 8AM EST for another segment).

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So there you go. An excellent tip to keep your unsubscribe rates really low. Though I imagine if C S Sultan only emailed his list every month, or maybe not at all, he might do even better with the unsubscribes.

Of course, there are other possible goals in the world than minimizing unsubscribes. For example, maximizing opens, clickthroughs, sales, or better yet, lifetime sales.

Or, something more wooly but still important, such as maximizing the quality of people who are buying from you… maximizing the results you get for customers or clients or even readers who don’t buy from you… or maximizing your own sensation of the influence and respect you get in your niche, and the satisfaction with which you run your business and life.

For all those, here’s another free tip:

Email daily.

Yes, people will unsubscribe. But people will read also, and way more than if you just email once a week or once an ice age.

And more people will buy, more will recommend you, more will look to you for entertainment, guidance, or simply the habit that they’ve formed of taking a few minutes each day (gasp!) to consume something fun or thoughtful you’ve put out into the world. Plus you might even grow to like the process. I know I’ve gotten there.

Like Maliha wrote, maybe C S Sultan should sign up for my Daily Email Habit service. I doubt that he will.

But maybe you are not playing to lose, but are playing to win. In that case, Daily Email Habit might be a fit for you. For more info, before the next puzzle has come and gone:

https://bejakovic.com/deh

Another customer I like

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Yesterday, I wrote about an ex-subscriber of my Daily Email Habit service.

Even though this guy decided to unsubscribe, he’s still the kind of customer I like, simply because he took something I was teaching and actually put it to use.

Of course, I have other customers I like too, including some who keep being subscribed to Daily Email Habit, and keep putting it to use.

A couple days ago, I heard from one such customer, business coach Steph Benedetto, who is subscribed to Daily Email habit.

I want to share Steph’s message with you both because it serves my purpose, and because it might be valuable to you. In Steph’s own words:

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I wanted to send you a little message to share an unexpected side effect of the daily emails.

Many of these daily emails are prompting me to think about things, like the one that said, “Share the coming attractions. What are you working on? What offers do you have coming up? Share them.”

When I do, I go, “Oh! I guess I have to know what I’m doing next then.” So I look and go, “Ok, this is what I’m doing… and this is what I’m doing… and this is what I’m doing.”

And it creates it through the writing.

As I’m writing about something, whatever the prompt is, and then tying it into whatever offer I have, the offers themselves are evolving and becoming clearer.

And new things are showing up. And I had no freaking idea that was available.

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Most the Daily Email Habit puzzles are not “creative writing” prompts. Many of them are exercises that anyone with an online biz should be doing regularly, like figuring out who you want to work with… or what offers you’re putting out next… or what of business you actually want to run.

Now here’s the possibly valuable part I promised you:

You might not have the time and willpower to sit down and think about those things, and even less time and willpower to think about them regularly, over and over, as things adapt and change.

I know I don’t, not when it’s simply a todo item on my already-infinite todo list.

But like Steph says, with daily emails, you can two things at once. You can create content and make sales, on the one hand, and think about the big picture of your business and the next steps, on the other.

In other words, you can work IN the business… while at the same time working ON the business, just by taking the daily action of writing and sending a daily email.

And if you’d like to do that — to create offers, clarity, a plan — just by writing, then my Daily Email Habit might be a help for you. For more info:

https://bejakovic.com/deh

Zero-resistance daily emails for your own business

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Last week, I got a message from Nick Bandy, who used to be the lead copywriter at an ad agency named Klicker, and who has since last year worked as a freelance marketing strategist. Nick wrote:

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I’ve known for months that I NEED to start sending emails daily, or at least very frequently. Heard it more times than I can count from Ben Settle, Daniel Throssell, and every other email marketer.

I know HOW to write daily emails. I write the same style of emails for my clients. Yet every time I think about writing them for my business?

Meh. Next month.

I don’t even remember how I found your product (probably stumbled on your site after seeing your name mentioned by Daniel Throssell), but I’m really glad I did.

Literally within 5 minutes of getting your first “prompt” in my inbox, I was cranking out my first email. Zero resistance. It flowed freely from my fingertips like Manekin Pis spraying proudly in the wind.

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Maybe you’re in a similar situation to Nick. Maybe you know HOW to write daily emails… you’ve done it for clients… you’re sure you need to do it for yourself… and yet maybe it’s still not happening?

If so, I figure you have some options.

Option one is to let more time pass. Maybe something will eventually change.

Another option is to try out my Daily Email Habit service, the way Nick did.

A month’s subscription is a whopping $30, effectively $1 per daily prompt puzzle.

It might be just the thing you need to start writing daily emails for yourself, with zero resistance.

Time is passing either way. if you’d like to saddle up on the daily email horse, before tomorrow sneaks up on you:

https://bejakovic.com/deh

You’re one mediocre, unread sales letter away from charging 40x more than the competition

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Comes a long but interesting question about magic words that bring you riches:

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Im asking you this for two reasons: A) Your Course on Bullets and B) You’ve been on Ben Settles List, who I’m going to reference.

Long story short I saw a marketer reference a Book and said he was thinking about summarizing and making a Course, that he could probably charge upwards of $300 dollars for.

I have been re-reading ” Ogilvy on Advertising” and was thinking, it’s $25 New on Amazon and is recommended by virtually every top copywriter, marketer etc… Yet Ben Settle and many other sell their info ( and I’m not saying their info is not good and maybe worth every penny they charge ) for MUCH More Money. But on the surface aren’t even in the conversation with the Ogilvy’s, Hopkins’ and many others whose works are supposed to be the Holy Grail.

In your opinion, What’s the difference? Is it Positioning or could it simply be the use of Bullets to create curiosity and build value that allows them to charge So much more?

I mean back to Ben Settle, do his $800 to $1000 products have more useful info in them than ” Ogilvy on Advertising ” or many of the other so-called classics? Im guessing NO

Could the ability to charge so much more just come down to the power of a Good Sales Letter?

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That last part of the question is a reference to a supposed quote from famed direct marketer Gary Halbert, which goes something like, “You’re one good sales letter away from never worrying about money again.”

I don’t know if that was ever true, even for Gary.

I doubt it’s true for anybody today.

One thing I’m sure of, as sure as that the moon is in fact made of cheese:

There’s no “one good sales letter” that will allow you to sell a book for $1k in any mass-market way.

I’ve bought Ben Settle’s stuff before, including books he charges hundreds of dollars for. I never once read the sales page when I bought, except as much as was unavoidable to locate the “Buy Now” button.

Why did I pay Ben so much? Particularly since he makes a big deal about the fact that none of the stuff he teaches is secret or new? Without me even bothering to get the full details of what I was buying?

Positioning, if that’s what you want to call it. But not positioning of the product itself. That’s secondary or even unimportant here.

Rather, it was the gradual, patient, and strategic positioning of the person selling. As Dan Kennedy writes, “The higher up in income you go, the more you’re paid for who you are, rather than what you do.”

That’s the psychological effect.

The mechanism to get there was daily emails.

Emails that, day after day, month after month, year after year, built Ben up as somebody to listen to and respect… put him in a marketplace of one and gave him a mini-monopoly… and did enough teasing of his product to allow me to ignore the fact that there’s nothing new or secret in there, and probably nothing that a careful reading of Robert Collier’s book couldn’t give me.

Ben sums it up himself:

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Don’t get me wrong, sales copy is important.

But if I had to choose between having the world’s best copywriting skills or having top notch email skills, I’d choose email every time. It’s made me (and certain clients who hired me for emails, when I had clients) far more money.

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Email is how you charge 40x more than the competition.

It’s how you can sell at a premium with a mediocre sales page, or even no sales page at all.

Ben’s done it… I’ve done it… maybe you’d like to do it too?

If you would, and if want my help in getting there, then take a look here:

https://bejakovic.com/deh

The first time I tried it, I didn’t last very long

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Dan Kennedy has a joke that goes something like, if we all stopped doing a thing in case the first time didn’t work out well, the human race would soon die out.

Get it? Get it? Wink wink, nudge nudge?

It’s about sex.

I bring this up for two reasons:

Reason one is that the first time I tried it — meaning writing emails, get your mind out of literotica section please — it didn’t work out well. Or actually I just didn’t last very long.

I believe this current newsletter, which has been running for 6+ years day in and day out, is something like my third or fourth attempt to stick to emailing consistently.

Reason two is because I want to share with you a case study I got from a reader named Jakub Červenka.

Jakub runs an online business called Muž 2.0. From what Google tells me, that translates from Czech into into Man 2.0. Because Jakub’s business is teaching men self-development stuff, specifically how to fix various bedroom problems.

Now, I happen to know from having exchanged lots of emails with Jakub over the years that his main thing is running ads on Facebook to a webinar that sells his core program.

But lately, Jakub gave another shot to daily emailing, even though it didn’t work out well the first time around. Jakub reports:

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I had been sending emails daily and then stopped for a good part of this year mainly due to feeling burnt out and feeling like I was riding on a dead horse, writing emails about the same topic.

With your service, this block is gone. I like to see the puzzle and then read in your email how you personally used it. It’s great over-the-shoulder learning experience.

I also noticed how not wanting to break the streak is motivating me – even more so than I don’t know, say making potentially money from making a sale to my list… that’s crazy. I am ashamed to admit it, as it is completely irrational, but it’s the truth. And probably not so surprising to anyone in the copywriting world, we know we are not rational beings, but still, this surprised me.

Also, I used a few of your prompts in my Black Friday promo. I made crazy good offer to my list, (20 of my flagship courses for 40% of the price) due to some messed up technical stuff ended up selling 23, which with some up/cross/down sells brought home close to $20k in 3 days… my best Black Friday yet.

So it was a good offer, but I was not promoting it in any other way than by e-mails and your inspiration was part of it, so you can say that your service contributed to this result. Which is true and it restored my resolve to write daily.

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The service Jakub is referring to is my Daily Email Habit. It makes it easier to come up with a daily email topic every day, plus it has an in-email streak counter to keep you accountable.

Like Jakub says, why the streak counter works is not particularly rational… but it can be very effective.

And the results?

Jakub already had a successful business, and he had all the pieces in place. Reintroducing daily emails helped him make another $20k last month that he might not have made otherwise.

Your particular situation? Only you can really answer that question.

One thing I’m sure of, if you’re planning to ever or restart daily emails, the sooner you do, the sooner you will see results. Yes, even if you tried it before and it felt like riding on a dead horse.

For more info on Daily Email Habit, and how it can help you start and stay consistent with daily emails:

https://bejakovic.com/deh

Build your list by… writing

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Last Wednesday, I got a message from Chavy Helfgott, who is a copywriter and brand strategies, and who also happens to subscribe to my Daily Email Habit service. Chavy wrote:

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At least for the beginning, I’m posting my emails on LinkedIn as well (as I have a large following there) and – I got 8 new subscribers from today’s post! This is after neglecting my LinkedIn account and rarely posting for quite a while.

Thank you for this. It feels amazing to have had a concrete result so fast.

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Yesterday, I wrote that I’ll one day have an official launch for Daily Email Habit, but that day is not today, or any time soon.

I also invited people to reply if they are interested in Daily Email Habit, so I can send them the full details. A good number of people did reply.

I sent the folks the details… and then I asked myself, what exactly am I doing? What is my purpose in creating this extra obstacle for others and work for myself?

And so I’ve decided to open up Daily Email Habit to my entire list, both to stop myself from fielding these one-on-one messages, and to make Daily Email Habit available to people who might benefit from it.

If you’re interested in Daily Email Habit, and how it might possibly help you, the full info is at the link below.

I can tell you that the core promise of Daily Email Habit is a daily nudge to write your own daily email.

The effect of consistent nudging is consistent daily emails. And the effect of consistent daily emails is that they grow your expertise and authority… create or deepen your relationship with your audience… build up a stockpile of interesting content can reuse as you see fit… and make you better at writing, in all formats.

Plus, you can do like Chavy is doing, and simply post your daily email to LinkedIn or wherever and get people to opt in for your list. And yes, it does work — she sent me a screenshot of 8 shiny new subscribers from last Wednesday to prove it.

For full info on Daily Email Habit:

https://bejakovic.com/deh

Bounced

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Yesterday I noticed I hadn’t gotten any emails from Jacob Pegs in a while.

As you might know, Jacob runs an online business called Modern Maker, which consists of him, a set of headphones, and I guess an Internet connection.

And yet, as I write this, Jacob and his Modern Maker online business are rolling into the million-dollar revenue mark for 2024, with something like a 95%-98% profit margin.

Jacob asked me to coach him on email copywriting earlier this year, and so I did, and I got on his email list as part of that. But I haven’t been getting his emails lately. I checked. Nothing, since November 20.

I wrote to Jacob yesterday to see if he’s alive and to ask what’s up with the no emails. He replied a few minutes later:

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What that’s weird!

I’ve been emailing daily. Let me check that for you 😮 really appreciate you letting me know. WTF!

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It turned out I had been “bounced” off his list. “Bounced,” as far as I understand, is a special mystery status for when an email cannot be delivered, for reasons that are not listed inside services like ConvertKit or ActiveCampaign.

I’ve already been bounced a few times off other newsletters. I have a custom domain (bejakovic dot com), and the email address associated with that is more flaky than your typical gmail or yahoo email address. Sometimes, I noticed weeks or months later I had stopped getting emails from somebody.

This affects me the other way around also. Last week, I got an email from marketer Fred Beyer, who wrote:

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I haven’t gotten a single email from you, since Nov 13th.

But my personal email address is still getting your emails so I KNOW you’re still broadcasting.

I had NameCheap crap out on me and shut down my domain for a few days, did your ESP auto-scrub me because of the temporary bounce?

I have bought products from you, from both of my email addresses so I’m guessing it’s kinda important that I’m a proper part of your system to receive any updates and such.

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I checked inside ConvertKit. Sure enough, Fred had also been bounced off. I added him back — the only way was to go to my home page and sign him up by hand.

I checked the analytics for my email from last night. 4 bounced subscribers, compared to 3 unsubscribes. Now, I guess not all of those bounced subscribers will be permanently unsubscribed. But some will. Since September, I’ve had 67 subscribers permanently removed because of bounces, and these include long-term readers and customers.

What to do?

I already wrote a while back about “unwilling unsubscribes,” people who got unsubscribed in spite of swearing to me they never meant to do so.

That issue seems largely solved by a two-step unsubscribe process, which more and more email senders now provide.

But this bounced thing is both more tricky and more serious. For one, because it seems more common. For another, because it seems to disproportionately affect people with custom domains.

All that’s to say, I’m just bouncing this bounced problem at you, hoping you can bounce a solution or at least a suggestion back at me.

Is there some tech thing to be done?

Or is the only reliable way around this to have two or five ways to reach your customers and prospects? Email… plus Skool community… plus work phone number… plus SMS… plus bedroom GPS coordinates?

Please bounce back any information or suggestions you can give me. In turn I promise to collate the answers I get and share the most useful-sounding ones.