Gary Bencivenga

Snowflake positioning

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Over the past year, over a half dozen “Bencivenga baseball” A-list copywriters have put out courses and coaching programs.

And in case you’re wondering, a “Bencivenga baseball” A-lister is somebody who attended Gary Bencivenga’s farewell seminar… and got to sign the souvenir baseball that marketer Brian Kurtz passed around.

(Not everyone there got to sign the baseball. Some people at the seminar only looked at the baseball in longing as it made its way around the room. In order to sign the baseball, you already had to be well-established back in 2005… back before copywriting became a thing in the mass mind.)

Well, now copywriting is a thing, and these A-list copywriters are rightly taking advantage.

So they are putting out “how to” copywriting courses, and creating coaching offers where there were none before.

The thing is, all of these guys and girls have been successful copywriters for the past several decades…

They all wrote for many of the same companies…

And it’s very likely that much of what they will share in their courses and coaching will be similar.

Maybe you see where I’m going. Imagine you’re a newbie entering this field. Imagine you’re looking for somebody to follow. There’s not a tremendous lot to separate these A-listers from one another.

So is this a classic fail of market positioning? And should these A-listers know better?

Maybe. And maybe not.

I’m sure they will all manage to fill up their coaching spots, and sell good amounts of their courses.

Because, while the best positioning is to be first… and while it’s hard to be first for everyone… it’s easy to be first to somebody out there.

New people are constantly entering every market.

Some of them will find you first, before they find anyone else in the space.

You don’t need anything else but to be you… a unique snowflake.

It might not be inspired… and it might not be in your control.

But as long as you’re competent… and as long as you’re putting out some kind of marketing… then by chance, for a few people, you can become their Crest, their Fed Ex, their Dan Kennedy.

Speaking of which:

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Premier positioning (War is over)

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Gary Bencivenga held his farewell seminar at the St. Regis Hotel.

Bencivega’s motto was, Why not the best? That’s why he chose the ritzy St. Regis.

The St. Regis hotel holds Forbes five-star and AAA five-diamond ratings. It’s been home to a bunch of famous guests and residents, including Alfred Hitchcock, Salvador Dali, and John Lennon, who recorded a demo version of “Happy Xmas (War is Over)” in his room. At the time of Bencivenga’s seminar, 15 years ago, a room at the St. Regis cost $750/night.

But let’s get back to Gary Bencivenga.

He got excellent results as a copywriter. Perhaps better than anyone else. But I believe his farewell seminar is why we’re still talking about the guy 15 years after he retired.

That “Why not the best” attitude gives Bencivenga a position in the mind. He remains the premier A-list copywriter, while other A-listers of his generation fade into obscurity.

Now here’s another positioning tidbit for you to mull over:

Jay Abraham won’t speak at an event unless he’s the keynote speaker. Jay positions himself as the world’s premier marketing consultant. Why would he ever accept anything less than top billing?

Rolex. Rolls Royce. Harvard. Like Gary Bencivenga and Jay Abraham, these are all premier brands. That means 1) they charge a premium over what their competition charges and 2) they occupy a clear position in the prospect’s mind. Why not the best?

Of course, there’s a problem.

You can’t simply wave a wand, claim to be the premier choice, and make it true.

Conditions have to be right. There’s got to be a soup of good options — you one of them – but nobody to  claim the premier position yet. Or you can think of it as a war, with many warring parties, but no clear winner.

Now here’s the good news:

If those conditions exist, you don’t have to wait and hope for the “premier” label to land on your shoulders.

You can proclaim yourself the premier choice.

Start charging never-before-seen prices.

And adopt the attitude. Why not the best?

War is over. Your prospect finally has a clear winner to keep in his mind.

Ok, so much for the ritzy part of the marketing spectrum. Now for the down-and-dirty:

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Bencivenga’s salesmanship mistake

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Master copywriter Gary Bencivenga once shared a personal story of failure:

Back in the day, Gary was working at a small direct response ad agency called Callas, Powell, Rosenthal, and Bloch.

They put out an ad in the Wall Street Journal with the headline,

“Announcing a direct response advertising agency that will guarantee to outpull your best ad.”

If you’ve been reading my writing for a while, you know how well this ad did. It attracted qualified leads like Oregon attracts aging hippies. Suddenly, crowds of qualified business owners wanted to work with CPRB. Of course, most still had to be closed in person.

So Gary went out to meet one such business owner at the guy’s office.

“Thanks for coming out,” said the businessman. “Now, tell me why I should work with you.”

(Pause for a second. And ask yourself, how would you answer this question? Do it for real. You might be ahead of Gary B, because…)

Gary, using everything he’d learned about persuasion in print, gave the businessman a show.

He listed all the proof showing how CPRB produced results… how they had worked out the perfect formula for creating winners… how they were so confident in their results that they would back them up with a creative “Either it succeeds, or you pay nothing” guarantee.

Gary talked for an eternity. He laid out his entire, irrefutable case. And then he dropped back into his seat, short of breath and a little damp from the effort.

“Sounds good,” the businessman said. “Let me think about it, and I’ll get back to you.”

​​He never did contact Gary or Gary’s agency again.

It turns out Gary fell victim to one of the classic blunders of salesmanship and marketing, the most famous of which is, “Never sell ammunition on subscription.”

But only slightly less famous is, well, let me save that for tomorrow. And I’ll tell you what Gary could have done instead, for much better effect.

But let me ask you a question:

What got you interested in reading this post to begin with? Think about that for a second. And maybe you will come up with a reason why you want to read more similar content… and why you would like to subscribe to my daily email newsletter.

How to succeed in copywriting more than the other guy

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Legend says that, as Wall Street titan Bernard Baruch was nearing the end of his long and influential life, somebody asked him how he did it.

How did he herd a bunch of U.S. presidents and countless other bull-sized egos, and get them to go where he would? Baruch’s answer was simple:

“Figure out what people want, and show them how to get it.”

Interesting. Except… Did Baruch really say it? Just like that?

That’s how the story was told once, in a closed-door session of top copywriters and rich and powerful direct marketing execs.

But I wanted to use this anecdote in a book I’m writing. So I decided to find some context and proof for this quote. And there went a morning, about two hours of work, straight out the window.

First, a random Google search… then more in-depth reading about Bernard Baruch… then searching through a database of old newspapers and magazines… and finally downloading several BB biographies.

Nothing. The closest I found was a similar Dale Carnegie quote, along with other blogs that refer to the same second-hand source (Gary Bencivenga’s farewell seminar) that I already knew about.

In the end, I gave up and told the anecdote much as I told it above. But I started it with, “Copywriter Gary Bencienga once told a story…” Because I couldn’t confirm that the damn story really was true, or that the quote really was as Gary B. said it was.

So were the two hours of fruitless research a waste?

Yes. But I don’t regret it. I enjoy researching and obsessively tracking down original sources. The fact I get to do it is a perk of how I make money.

But wait — there’s more!

Because I’ve long had a feeling that obsessive research can be a competitive advantage. It can surface gold where you’re only looking for silver.

And along these lines, I hit upon the following quote today. It’s by a man who took his obsessive copywriting research… and turned it into a Park Avenue penthouse and a world-class modern art collection. Take it away Gene Schwartz:

“This is what makes success. There’s nothing else in the world that makes success as much as this. I will take the best copywriter in the world who is sloppy and careless, and match him against a good copy cub, and two out of three times, the sloppiness of the great person will be beaten by the carefulness of the other person. […] The person who is the best prepared and the most knowledgeable makes the most money. It’s so simple!”

In case you want to be knowledgeable and prepared, at least when it comes to marketing and copywriting, you might like my daily email newsletter. Click here if you want to subscribe.

Why I didn’t collect my $10.5 million

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Today I found a tantalizing email in my spam folder. The sender was Mrs. Mary J. Parker. The subject line read:

“FROM THE UNITED NATIONS POLICE (UNPOL)”

The email explained UNPOL was contacting me because of some money I’d wired to Nigeria.

This is a bit embarrassing. But a while back, I got another email. It described a unique opportunity to help somebody and get rich at the same time. At least that’s how it seemed.

I wired the money as that first email asked. And I waited to get rich. But I never heard back from anybody, or saw my money again.

Anyways, the email from Mrs. Parker informed me that a bunch of organizations, including “Scotland Yard Police, Interpol, Federal Bureau of Investigation, (FBI) United States of America, the Economic and Financial Crimes Commission (EFCC) of Nigeria and all the African Crime fighter leaders” have been working hard to capture the fraudsters who grabbed my money and the money of other people like me.

These law protection agencies caught a bunch of these “Internet rats.” They retrieved billions of dollars.

And now, to make it up to me, they wanted to send me $10.5 million so I could start a new life. All I had to do was furnish a certain Dr Richard Kelly with $450 and also my correct and valid details.

Now here’s something that might shock you:

I decided to pass up this offer. Even though I’d previously wired money to unknown persons in Nigeria. And even though $10.5 million was on the line. Why I did this is the subject of this post.

Let me set things up by telling you about two direct mail campaigns. The first campaign was written by Gary Bencivenga. It made a generous offer:

Six free issues of Boardroom’s Bottom Line/Personal newsletter, plus a premium book. All for free, no strings attached.

It was such a generous offer that Gary thought it needed a reason why. So he used the idea of a survey.

“Fill out this survey,” Gary’s letter basically said, “and send it back to us. As thanks, we’ll send you six free issues and the book.”

This campaign was a massive success. A bunch of people sent in their surveys and got their trial six months of Bottom Line/Personal.

The trouble is, they didn’t subscribe much when the trial expired. And those who did subscribe didn’t buy much of Boardroom’s other books or offers.

But a control is a control. And so this survey offer kept running.

Until the second campaign. Which was was also written by Gary Bencivenga. And which also made the same generous offer.

But instead of using the free survey, the second campaign sent a 64-page booklet, titled The Little Black Book of Secrets.

This booklet had the most interesting secrets from different issues of Bottom Line/Personal… along with occasional calls-to-action to get your six free issues + bonus.

Result?

The second campaign pulled in only HALF the number of responses of the survey campaign. But twice as many of those people actually paid to subscribe when their trial ended. Plus, these non-gimmick customers bought way more of Boardroom’s other products.

In the long term, the second campaign was the winner, and became the new control. Which brings me back to the email I got from UNPOL.

The people at UNPOL did right by giving me a second opportunity to wire money to Nigeria. That’s standard direct marketing — it’s called having a back end. But here’s the thing:

I’m a greedy and opportunistic person.

Sure, I liked the big promise of being able to get rich quickly. That’s why I wired my money over the first time. But my interest was fleeting, and I’ve already moved on. That’s why I didn’t reply to Mrs. Parker’s offer today.

It’s pretty much the same as those people who filled in a 2-minute survey to get something free from Boardroom. Because hype and impulsiveness can get you lots of buyers… but those buyers can make a wobbly foundation for your business.

As Michael Fishman said once:

“Your selling copy in the prospecting process can actually impact the longevity of a customer with the company. So what I mean by that is if you make very, very big promises for a self-help product, a health or investment product… if you make very, very big promises for that about quick results and overnight success, etc… the kinds of people that will find that believable and ultimately will buy turn out to be folks that are not very committed in the long run to your company.”

But you’ve stuck with me for over 750 words now. Do you feel yourself becoming a bit committed to reading my stuff for the long run? In that case, you might like to subscribe to my daily email newsletter. It’s free, now and in six months’ time. Here’s the optin.

Gary Bencivenga’s “disinterested” way to create proof and get attention

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I read a confession today by a former employee of a shady solar company.

This guy reports the company used to print out fake ID badges for its salespeople.

The salespeople were then told to focus on houses with “No Soliciting” signs out front. After the door was open, they were supposed to claim they “worked with the power company” in order to get in to start their pitch.

And here’s where it gets dark:

The guy says he and every other salesperson knew full-well the savings from solar depended on government tax credits.

And yet…

They pushed these same savings as given — to senior citizens. Who weren’t paying much in taxes. Who couldn’t benefit from a tax credit. And who wound up getting saddled with a massive loan, which they couldn’t afford.

Now back to the ethical world of direct response marketing:

I used the story above in an email today, to a large list of buyers of money-saving ecommerce products.

At the end of that email, I said how I’m passing this story along as a warning. And that if they want to get the money-saving benefits of solar, they can. But they might have to bypass solar companies and power utilities and government tax credits. Then I linked to an affiliate offer that shows them how to do this.

A-list copywriter Gary Bencivenga said that proof is the most important element of copy when it comes to closing the sale.

He also said that acting as a consumer advocate is one powerful way to create proof.

It makes you seem disinterested… it demonstrates you know what you’re talking about… and if done right, it can even capture attention.

Sounds good.

But it begs the question, where do you get riveting consumer advocacy stories that go beyond what everybody already knows?

Well, I have my own private little methods of digging up such stories. I don’t share them in public… but I have shared one of them today with the subscribers of my email newsletter. In case you want to get on my newsletter, so you get more posts like this, with nothing held back, click here and follow the instructions.

How to write slowly

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“In ten hours a day you have time to fall twice as far behind your commitments as in five hours a day.”
— Isaac Asimov

It took me about two hours to finish this post.

I didn’t spend most of that time writing. Instead, I looked over notes for topics I meant to cover but didn’t… I read articles searching for inspiration… I picked up and then put down a book.

The trouble of course was that I had a large block of free time today.

I finished with client work some time earlier… I have a client call later tonight. In between, the only thing I have to do is to write this daily post.

Hence, two hours. To write about 300 words. You might know this as Parkinson’s Law:

“Work expands so as to fill the time available for its completion.”

It’s a problem in my life. And it’s one of the reasons I’ve decided to overbook myself with work — about three times the usual amount — for the coming month.

Because according to marketer Ben Settle, writing lots of words under intense deadline pressure will make you a faster writer. Permanently.

I’ll let you know how it works out. (Although there’s no need to wait for me. It’s something you can try yourself right now.)

Anyways, I’ve long collected copywriters’ advice on how to write faster.

So far, I’ve got direct “how to write fast” tips from Ben Settle (above), Dan Ferrari, David Deutsch, Colin Theriot, and a few others. I’ve also connected some ideas I read from people like Gary Halbert and Gary Bencivenga to the topic of writing faster.

So here’s my offer:

If these tips interest you, sign up for my daily email newsletter. If I share this complete collection of tips, that’s the first place it will go.

Sweet inconsistency in copywriting education

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“The most important thing — you can know every copywriting technique in the book, you can read every book — the most important thing is to understand your audience.”
– Parris Lampropoulos

At the start of this year, I got a job to rewrite a VSL for an upsell of a successful offer.

A bit of background:

The offer was in the real estate investing space. It basically showed newbie investors how to get their leads for free using a secret resource.

​​Once people bought the frontend offer, they were shown the upsell. The upsell was about how to hire virtual assistants to automate much of the work involved in the frontend offer… so you can make more money in less time.

The question was how to position this upsell VSL.

My copywriting coach at the time said something like, “This training is the quickest way to become a millionaire real estate investor.”

That might be true. But my feeling was, for this audience, it was not believable. Most of these people had never even completed their first deal. Lots of them were retirees, or people who just wanted to quit their crap jobs and spend more time at home.

If these folks heard “You can be a millionaire,” my gut feeling was they would say, “No, that’s not me.”

And so I wrote that VSL around the promise of, “Get your first deal faster by doing less.” And that positioning turned out to be a winner. It beat out the control by 50%.

Here’s why I bring up this story from my client annals:

Copywriting wisdom is full of sweet inconsistency. Many top copywriters will tell you to make the biggest promise you can — and they will show you million-dollar ads to back up their case. Here’s a famous one from John Carlton:

“Amazing Secret Discovered By One-Legged Golfer Adds 50 Yards To Your Drives, Eliminates Hooks And Slices… And Can Slash Up To 10 Strokes From Your Game Almost Overnight”

But then you have other top copywriters, who will tell you the opposite — to make modest but believable promises. They will also show you successful ads to back up their case. Here’s one from Gary Bencivenga:

“Get Rich Slowly”

So who’s right? The “biggers” or the “modests”?

Neither, of course. Instead, it’s Parris who’s right.

As he says in the quote above, you’ve got to know your audience. Some audiences will believe any promise, so the larger it is, the better for you. Other audiences won’t. So make the biggest promise you can — as long as you’re sure your audience will find it believable.

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Wiley Jews and subverted cliches

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In 1982, Hollywood movie studios apparently froze in fear. None of their old formulas were working and big budget movies turned into flops.

In fact, the only runaway hit for the first half of the year was a small outside production, which managed to reap $136 million on a budget of just $4 million. It was called Porky’s.

I’d never even heard of Porky’s until a few weeks ago. I decided to watch it today.

It turns out to be a teen sex comedy set in Florida in the 1950s. It hasn’t aged brilliantly.

It’s quaint with its boyish pranks (one boy’s “tallywacker” stuck through a hole in wall of the girls’ locker room shower) and its unabashed objectification of the multitasking gender (a hot female PE teacher, played by a young Kim Catrall, is nicknamed “Lassie” because of her coital howling).

But ok. Product of the times, right?

What seems out of place even for 1982 is the subplot involving one Brian Schwartz. Brian is Jewish. In the 1950s Dixie high school, he sticks out like a lobster on a sand beach.

Spoiler alert: Brian rises above and works his way inside the gang. That’s impressive, considering he drives a Richie Rich Jaguar while all the other boys drive pickup trucks.

But Brian wins their approval by 1) speaking calmly and intelligently to get the other boys out of trouble with the police and by 2) coming up with a devious, multi-stage plan to replace the boys’ dumb plan for the climax of the movie.

Way to explode those stereotypes about Jews. You can’t blame Brian, though. He’s just using his God-given intellectual talents. What you can do is blame the screenwriters for resorting to the cliche of the natural-born Jewish schemer.

And that’s where today’s Porky’s email ties into copywriting:

One easy, almost mechanical way to surprise your readers involves cliches. Of course, not salting your copy with even more cliches. But also not avoiding cliches, either.

Instead, what you can do is subvert a cliche. You can do it at the level of your concepts (Gary Bencivenga: “Get Rich Slowly”). You can do it at the level of an individual sentence (Ben Settle: “Take my advice with a grain of chili pepper”).

However you do it, your reader will think he knows where you’re taking him… but Brian Schwartz doesn’t grow up to become a well-paid Hollywood lawyer.

Sure, you can get sometimes away with a cliche. Porky’s proves that, as do many sales letters and emails. But there’s value in unpredictability. As A-list copywriter Jim Rutz wrote:

“The #1 sin in ad mail is being boring, and over half of it richly deserves its quick death by wastebasket. What is ‘always boring?’ The predictable. You must surprise the reader at the outset and at every turn of the copy.”

Half a mil (and then some) for a single copywriting project

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In 1997, while the stock market was in the middle of a nice bull run, direct response publisher Boardroom ran a promo. It was written by an A-list copywriter, Eric Betuel. It promised readers information on how to protect themselves and profit from “big money shocks.”

A year later, the mood had started to change. The market was overheating and all that dot-com money was going crazy. So Boardroom ran the same promo with another cover, talking about how to protect yourself and profit from the “coming worldwide money panic.”

Then in the spring of 2000, Nasdaq hit its peak and then quickly dropped 20%. Boardroom ran the same promo again. The new cover talked about the “coming stock market panic.”

Over the course of 5 years, this Boardroom promo mailed over 12 million times. Going at 5 cents per mailing, that means Betuel earned over $600,000 for this piece of copy. Not bad for a one-time project, along with a few new headlines about the unseen dangers lurking beyond the horizon.

Another A-list copywriter, Gary Bencivenga, once said there are two parts to copywriting: 1) opening the sale, and 2) closing the sale.

If history is any guide, opening the sale is the more fickle part of this equation. You might have to toss lots of different bait in the water. Much of it might not get a bite. But once that marlin is lured in and hooked, the same proven and almost automated process will work to pull the big beast out.