Made To Stick

How to charge more by selling treats

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Long-time readers know I am a fan of the podcast What It’s Like To Be. I only know about this podcast because it’s hosted by Dan Heath, author of the book Made to Stick, which I believe is one of the best texts about crafting persuasive messages.

In the What It’s Like To Be podcast, Dan Heath interviews people who make their living doing different jobs.

Sometimes it’s inherently interesting — a speech writer, a baseball player.

This week though, it was… a baker. I had to force myself to listen to it. I’m glad I did.

It turned out that this interview about what it’s like to be a baker is very relevant for folks who have or want to have a small online biz, maybe writing or teaching or coaching or having an audience.

There are lots of parallels and business insights from the baker, someone who works in a surprisingly similar to what I do, but in a different sphere.

I’ll include the link to the whole podcast at the end here if you wanna check it out. For now though, lemme share one specific and interesting thing I heard.

Dan Heath asked the baker, how do you price your bread?

This led the baker into a discussion of what would be reasonable in theory:

Figure out her cost of ingredients… put in margin on top of that to cover fixed expenses like rent and employees… and add an extra margin on top of that for profit.

In reality, the baker said, what she does is she looks at what other bakeries are charging, and charges something similar. When margins get too tight, she raises prices.

And then came the really interesting and insightful part wanted to share with you:

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And and then if like our overall margins are starting to feel too tight, then I try to put more of our price increases on our pastry because I feel like pastry is a luxury good, and bread is like a staple food and should be as affordable as possible.

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Dan Heath asked if this a commie-like desire to make sure everyone can afford the staples of life? Well, yes. But it’s also a capitalist calculation about what people are willing to pay. The baker explained:

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It also lines up with how people spend money. Like, people are going to balk at spending $12 or $15 on a loaf of bread in a way that they won’t at spending, like, $7 on a slice of cake or, like, $3 on a cup of coffee. People’s mental calculation is so different for things that feel like treats, whether it’s like sugar or alcohol or snacks than it is for something that feels like grocery, that feels like a staple good.

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My point today is exactly what the baker says in this second block.

There’s one mental calculus for things that feel like necessities and staples. There’s a different mental calculus for things that feel like treats or splurges.

You can apply this insight the way the baker did, by simply offering two lines of products, one staple-y and one treat-y, and using the treats to be able to charge more, and to support the other parts of your business.

You can also benefit from this insight without launching a new line of products, simply by repackaging your dutiful and reasonable products in a new gift box that suggests indulgence, enjoyment, or fun to your prospects.

I’ll have more to say about that “fun” element tomorrow.

For now, if you wanna hear what other business insights the baker had to share, you can find the link below. Highly recommended, even if you have no interest in baking, and only want to run an online four-hour-workweek-style business:

https://www.whatitsliketobe.com/2246914/episodes/18563714-a-baker

12 sticky disciples to get your message out into the world

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If I ever launch my AIDA University, a 4-year, overpriced curriculum teaching people how to persuade, the mandatory reading for the first semester will include the book Made To Stick.

In that book, authors Chip and Dan Heath tell you how to create a message that sticks.

Basically, they say that you should turn your message into a simple, unusual, concrete, and emotional story.

Which is all good and fine but— are simple, dramatic stories really the only kinds of sticky messages?

Clearly no. I imagine that, in the interest of making their own message sticky, that is, simple and concrete, the Heath brothers decided to stick to teaching just one sticky format.

But I’ve been keeping track of different kinds of sticky messages. Today, I’d like to share them with you.

If you have an idea you want to go out into the world, then here are 12 ways, 12 little disciples, that can preach your message from the housetops:

1. Story, particularly drama

Well ok, yes, this is familiar enough, and it’s what Chip and Dan Heath talk about as well. (Bear with me. I have different ones after this one.)

2. High stakes

Classic example: Stansberry’s “The End of America” video sales letter, which was one of the two or three biggest direct response campaigns of all time, bringing in hundreds of millions of dollars through a single VSL.

3. Visuals

Here’s one that made Rich Schefren’s Internet Business Manifesto stick:

Rich Schefren's Internet Manifesto | Tyrone Shum | Flickr

4. Exercises

The first thing that comes to my mind is the following old chestnut, used as a sticky message to illustrate lateral thinking or the absence of it:

Say we have a pen and a piece of paper with 9 evenly spaced dots (as shown). How do we draw 4 straight lines through the 9 dots, without ever lifting our

5. Quizzes

Is your “fat loss type” an I, G, C, or T? What’s your Myers-Briggs? Are you a Pisces or a killer whale? Take our quiz to find out what this says about you as a marketer.

6. Metonyms

A metonym, as I learned once but keep forgetting, is “a figure of speech in which one word or phrase is substituted for another with which it is closely associated, as in the use of Washington for the United States government.”

A great pop culture example of using a metonym to get the point across and to persuade the other side comes from the movie Ford v. Ferrari.

In that movie, Matt Damon, playing car designer Carroll Shelby, is explaining to Henry Ford III why Ford’s sports driving team sucks.

Damon points to a little red folder that one of Ford’s underlings is currently thumbing through (the folder is the metonym, albeit nonverbal) and says:

“As I sat out there in your lovely waiting room, I watched that little red folder, right there, go through four pairs of hands before it got to you. Course that doesn’t include the 22 or so other Ford employees who probably poked at it before it made its way up to the 19th floor. All due respect, sir, you can’t win a race by committee.”

7. Parallel case studies

… which are a subset of dramatic stories, but which occur often enough and are successful often enough compared to regular stories, that they warrant including.

A famous example is the Wall Street Journal “Two Young Men” sales letter, though wise marketers (eg. Andre Chaperon) have been using the same format online as well.

8. Authority (scientific research)

Scientists from MIT report that this kind of message is very sticky, in fact 38% stickier than the average.

9. Demonstration

“It slices, it dices, it makes julienne fries.” Good if you get to see the demonstration on TV… better yet if you see it live… best if you can actually experience it directly on yourself.

10. Outrage/saying the “wrong” thing/playing against type

This is what a huge chunk of classic direct response headline complexes are about. Think “Lies Lies Lies” by Gary Bencivenga… “What THEY Don’t Want You To Know” by Eric Betuel… or “Why Haven’t TV Owners Been Told These Facts” by Gene Schwartz.

11. Rhyme, alliteration, or co-opting phrases that already exist in the mind

This is a broad category but it all comes down to wordplay of one sort or another that our brains seem to enjoy:

– “If the glove don’t fit, you must acquit”

– The “Big Black Book” series of big Boardroom blockbusters

– “The Plague of the Black Debt,” which along with the End of America above, is another of the two or three biggest direct response campaigns of all time

12. Metaphor or analogy

An analogy is like a listicle, in that it organizes under one umbrella a number of related points, some of which are strong, and others, which can be disguised and hidden among the stronger ones.

If you have other good categories of sticky messages, write in and let me know. I am putting together a new book in which this kind of stuff will feature. I will appreciate your help, and maybe what you send me will wind up in the book.

Meanwhile, if you haven’t done so yet, you might enjoy my most recent book,

“10 Commandments of Con Men, Pickup Artists, Magicians, Door-to-Door Salesmen, Hypnotists, Copywriters, Professional Negotiators, Political Propagandists, Stand Up Comedians, and Oscar-Winning Screenwriters”

In that book, you can find lots of simple, unusual, concrete, and emotional stories.

But you can also find demonstrations (check out the very first sentence of the intro)… outrage (that’s the whole point of featuring con men and pickup artists in the title)… co-opting phrases that already exist in the mind (“10 Commandments”)… authority… quizzes… high stakes… and even visuals, at least such as can be done with words (specifically, the opening of Commandment V).

For all that, and more:
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https://bejakovic.com/new10commandments

The crazy things my readers buy

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Over the past few weeks, I’ve been running Amazon ads for my new 10 Commandments book.

One ad campaign is “automatic targeting,” where Amazon simply tries to put my book in front of shoppers on its other pages. The ad reporting shows me which of these other pages resulted in clicks and sales for my book.

I’ve also been heavily promoting my new 10 Commandments book to my own list. Since I’m using an Amazon affiliate link (this is apparently against Amazon policies, but I love to live dangerous), I can see some of the other stuff that people who clicked on my affiliate link also bought.

If you just felt a chill rush up your back, as though you’ve been stripped naked in public, calm down. I cannot tell who specifically is buying anything, only that some people who bought my new 10 Commandments book (hundreds so far) or who clicked on my affiliate link (thousands) were also in the market for other things.

As you can guess, people who ended up buying my book were also in the market for dozens of ordinary, everyday purchases such as computer cables and supplement gummies and of course a “4.4 inch fixed-blade SEAX knife with a sheepsfoot blade.”

My readers were also in the market for a bunch of books that are in some way related to my own book, such as Jim Camp’s Start With No and Henning Nelms’s Magic and Showmanship — both of which I reference in my book — as well as Made to Stick, which is one of my go-to books for effective communication.

So far, so milquetoast. But then, my readers bought some quirky things I would not have expected or even known about had I not done this Amazon sleuthing. The top 3:

#1: How To Be The Jerk Women Love — a 1991 guide to picking up women by acting the jerk, written by “F.J. Shark.” A 5-star Amazon review by a shopper who goes by “The King of Jerks”:

“Some women made fun of me for praising this book. The laugh is on them. It ended up they were dumped by bigger jerks than me. What goes around comes around.”

#2: What is Wrong with Men — a feminist social critique, I guess written in reaction to F.J. Shark’s book and its positive reviews. “What is Wrong with Men” was only published a few days ago and doesn’t have any positive Amazon reviews yet, but the NY Times called it a “kind of road map for the current masculinity crisis. Reeled me in, like Absolut and cranberry. What a pairing!”

#3, and most intriguingly: Grade 23 Titanium Externally Threaded Nipple Bar Barbell Rings. For those who are too busy living life to worry either about acting the jerk or the jerks in their lives.

I’m telling you all this as a little hack so you can safely, legally, and ethically peek into the private shopping carts of your customers.

Amazon is the world’s biggest online marketplace. An estimated 64,000 metric tons of stuff pass through their warehouses every day. I just gave you a couple of ways to see what some of that stuff is, so you can adjust what and how you sell to your audience.

If you’d like to contribute to that data (don’t worry, it’s all anonymized), or more importantly, if you’d like to read my new 10 Commandments book — about effective communication, and magic and showmanship, and one secret negotiating trick of Jim Camp that he did not reveal in Start With No — then here is my Amazon affiliate link, ready to serve you:

https://bejakovic.com/new10commandments

My top 7 marketing books

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I heard once that reading lists make for great lead magnets.

Is that true? I don’t know.

But it got me to put together a recommended reading list of my own.

I started with a goal of 10 books — but though I’ve read many more than 10, I couldn’t honestly recommend 10. That’s a good thing for you — less reading to do.

So here are my top 7 marketing books, for you to enjoy, learn, and profit from:

1. The Robert Collier Letter Book, by Robert Collier

This book has it all — wagons of coal, silk stockings, genies in the lamp, free pens, rattlesnakes, dinosaurs. If you only ever read one book about direct marketing, this is my number-one recommendation.

2. Positioning, by Al Ries and Jack Trout

Tons of other good marketing advice beyond, “Get yourself into a niche of one.”

3. My Life In Advertising, by Claude C. Hopkins

All the wisdom in Hopkins’s vaunted Scientific Advertising, but presented with stories and detail that make it go down more easy.

4. The Adweek Copywriting Book, by Joe Sugarman

Very accessible, usable, and current, even if you never write a full-page magazine ad selling a calculator or UV-blocking sunglasses.

5. Influence, by Robert Cialdini

I wish I had written this book. What more can I say?

6. Start With No, by Jim Camp

You may have seen this negotiation book recommended before by online marketers. It happens a lot. What is it about Camp’s negotiation strategies that could be useful to sales and marketing online?

7. Made To Stick, by Chip and Dan Heath

I read this book only once but it’s stuck. That’s because the authors know what they’re talking about, and because they apply it to their own writing.

Like I said, I’ve heard that reading lists make for great lead magnets.

Do they also make for effective email copy? I don’t know.

But I’m willing to test it out.

If you haven’t already clicked away to Amazon to get one of the books above, maybe you will click below to the sales page for my Daily Email Habit service. It sometimes forces even me to write emails I would never write otherwise. Here’s the link if you’d like to find out more about it:

https://bejakovic.com/deh

Murdered billionaire pedophile secrets

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You can’t beat a royal flush.

That’s not the case with other hands in poker.

Full house… Straight… Four of a kind…

Given the right combination of cards, each of those hands is beatable.

Just as beatable as certain ideas are beatable.

So for example, I once read (in Chip and Dan Heath’s Made to Stick) that during WWII in the US, there were widespread race-baiting rumors that were hurting the war effort.

Some of these rumors said American Jews were profiteering from the national war effort.

Other rumors claimed that black soldiers were stockpiling weapons in advance of massive race riots.

Still other rumors claimed that Japanese Americans being held in internment camps were living high and consuming meat, sugar, and other restricted items.

Trouble is, these kinds of rumors were eating away at the national effort to actually go to Europe and fight in the war.

So how would you combat those rumors?

Well, here’s how you don’t do it:

You don’t try to argue…

You don’t present the facts…

And you don’t harp on about “reality” and “truth” back of it all.

Instead, you come up with a better rumor, and you start spreading that yourself.

So, during WWII, the government agencies in charge of rumor control started publishing posters which depicted Nazi agents going around the country and spreading misinformation about racial minorities.

The campaign was successful. America got united enough to fight in the war. And we now remember that time as a unique moment of righteousness in world history.

Anyways, point being, if you want to fight sticky ideas, come up with more sticky ideas.

Of course, sometimes that’s not possible.

Sometimes you come across a royal flush.

As you’ve probably heard, billionaire pedo Jeffrey Epstein was successfully suicided in his prison cell yesterday.

Epstein was supposed to have info on the sexual perversions of all the powerful people in the world, including Trump, Clinton, the Dalai Lama, Nelson Mandela, and maybe even Jonah Hill.

This information was too explosive…

The people involved too influential…

And now, Epstein is dead.

How predictable. We will never know the truth. At least that’s the current feeling, even in the mainstream, in spite of the best efforts of the New York Times and the Wall Street Journal to dismiss this as “rampant conspiracy theories.”

Whatever you think actually happened to Epstein, I think you will have to agree with me:

“Billionaire pedophile murdered because of his secrets” is the kind of story that is an absolute royal flush in terms of stickiness.

No other rumor, including that Jeffrey Epstein was actually a female lizard alien funded by the Illuminati so they can make America a new Islamic state, can dislodge this in the public mind right now.

And that’s why the development of this story is worth watching.

Assuming, of course, that idea spreading is the kind of thing that gets you turned on.

Which it certainly does for me.

And so, if you need help spreading some ideas, which I hope are more positive and less explosive than the whole Epstein drama, then consider the following, non-mainstream guide:

https://bejakovic.com/advertorials/

Prematurely moving out of Maslow’s basement

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Just coz it’s science don’t mean it’s true.

I’m currently reading Chip and Dan Heath’s Made to Stick. This brotherly tome teaches you how to present your ideas in a way that sticks in people’s minds — long after you’ve made your pitch.

Overall, I am digging this book.

But there’s one section that irked me when I read it. Somewhere along chapter 4 or so, the Heaths talk about how to make people really “hear” your message. How to get them emotionally invested. How to get them to care.

Of course, you can appeal to their self-interest, which is what direct response copywriters like myself love to do.

But no, say the Heaths.

That’s short sighted, and there’s science to prove it. So they cite research where people are asked to explain what would motivate them to take a new job:

Option 1: more security because the new position is so important

Option 2: more visibility because the new position is so important

Option 3: the great learning opportunity this important new position would provide

Apparently, most people choose 3 when explaining why they themselves would choose a new job. But when asked what they think other people would be motivated by, they choose options 1 or 2. (Short-sighted buggers, those other people.)

So the Heath brothers draw this conclusion, referring to Maslow’s hierarchy of needs:

In other words, a lot of us think everyone else is living in Maslow’s basement — we may have a penthouse apartment, but everyone else is living below. The result of spending too much time in Maslow’s basement is that we may overlook lots of opportunities to motivate people.

To which I’d say, “Interesting… But do you prefer going to the movies or to the theater?” It’s a question the grandpapa of modern-day direct marketing, Gary Halbert, asked once:

Once I asked at class at USC how many of them preferred to go to plays more than movies.

Lots of people raised their hands.

“Bull!” I said to them. “You are all fooling yourselves and I’m going to prove it.” I then asked for a show of hands of those people who had seen a play in the last week or so.

No hands.

I then asked to see the hands of people who had seen a movie in the last week or so.

Many hands.

Does this mean you always have to appeal to brute self-interest when trying to convince people? Not necessarily. This ad certainly doesn’t seem to:

MEN WANTED
for hazardous journey, small wages, bitter cold, long months of complete darkness, constant danger, safe return doubtful, honor and recognition in case of success.

This was an ad put out by Sir Ernest Shackleton, a polar explorer, and it supposedly drew an enormous response of men interested in accompanying Shackleton into the penguin-infested waters of Antarctica.

The point of all this?

Maslow’s basement can work.

So can Maslow’s penthouse.

But talk is cheap, and what people say is not necessarily what they will do. Even if they themselves wholeheartedly believe it.

So when choosing which appeal to go with in an advertisement, look at what people actually do, rather than what they say they want.