Influence

What never to say when somebody’s angry, upset, or riled up at you

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In a small town bar, a drunk farmer pushed his way through the crowd and got in the face of a meek and proper-looking man.

“You sent that tornado that leveled my house,” the farmer roared as he grabbed the meek guy by the lapels. “Now you’re gonna pay for that!”

A flash of panic spread across the other guy’s face. He threw a glance to the door. No bouncer to help.

So in another flash, this meek man changed his panicked face into a convincing scowl. And he grabbed the farmer by the lapels in turn.

“Yeah, that’s right about the tornado!” yelled the previously meek man. “And I’ll tell you something else! I’ll send another one if you don’t back off!”

Which the farmer did. “Hey buddy… take it easy! I was just kidding…”

You might know this true-life anecdote because Robert Cialdini used it in his book Influence.

The meek guy at the bar was a local TV station weatherman. Cialdini used the story to illustrate the power of association, which hounds weathermen with threats, insults, and occasional beatings whenever the weather they announce turns bad.

Yeah, that’s right about association. And I’ll tell you something else:

This same anecdote is also a great illustration of another social phenomenon, the power of agree-and-amplify.

In many situations, when somebody’s angry, upset, or riled up, the worst thing you can do is to try to calm him. Instead, it often works much better to agree with what he’s saying, and to push him further into the negative.

It’s like pushing the rug out from under him. Yes, pushing. Because instead of having a firm piece of ground to stand and fight on, your adversary finds he’s moving away from you. And so his natural instinct becomes to give up his spot, and to take a few steps back towards you.

Which might be interesting if you’re meek by nature and you ever find people attacking you, expecting you to buckle.

But what about copywriting?

Would you ever want to use agree-and-amplify in your copy?

I would say no, not as I just described it above. But this agree-and-amplify stuff connects in my mind to a copywriting and marketing topic I wrote about recently. This other tactic allows you to take something negative, and use it in your favor, even in your copy. In case you’re curious:

https://bejakovic.com/a-transparent-but-effective-marketing-ploy-thanks-jay-abraham

Cialdini’s limited hangout

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In chapter 3 of Influence, Robert Cialdini tells the interesting story of a transcendental meditation event he went to.

Cialdini was at the event to study the recruiting methods of the TM organization. He was sitting in the audience with a friend, a professor of statistics and symbolic logic.

The TM presentation started out talking about inner peace and better sleep. But it got progressively weirder and more outlandish. Cialdini says that, by the end, the TM gurus were promising to teach you how to fly through walls.

Eventually, Cialdini’s rational and scientific friend couldn’t take it any more. He stood up, spoke to the whole room, and “gently but surely demolished the presentation.” He showed how the presentation was illogical, contradictory, and groundless.

The TM gurus on stage fell silent. They hung their heads and admitted that Cialdini’s friend raised really good points, and they would have to look deeply into this.

So whaddya think happened? If you’ve read my recent posts about Frank Abagnale and Uri Geller, you probably know exactly what happened:

Once the TM presentation ended, people in the audience rushed to the back of the room. They handed over their money to sign up for TM bootcamps and workshops.

Did they not hear Cialdini’s friend dismantle the whole TM gimmick? Or were they just too dumb to understand what he was saying?

Nope. Neither. They heard him, and they understood perfectly what he was saying. That’s why they were so eager to jump aboard the slow-moving TM train.

“Well, I wasn’t going to put down any money tonight,” said one future TM’er when pressed later by Cialdini. “I’m really quite broke right now. I was going to wait until the next meeting. But when your buddy started talking, I knew I’d better give them my money now, or I’d go home and start thinking about what he said and never sign up.”

I read this story a few days ago. And I was thinking about how you could use this quirk of human nature for intentional marketing. And then, yesterday, I ran across the term limited hangout.

Limited hangout is apparently a term used by politicians’ aides and CIA operatives. It’s when you cover up the full extent of a scandal or secret by an early reveal of some of the damaging stuff. By letting it hang out. Not all of it, of course.

An example of this was Richard Nixon and company’s attempt to cover up how high Watergate went. They were planning to do a “modified limited hangout” and release a report with a lot of damaging information. Of course not implicating the president.

It didn’t work for Nixon. Too little, too late. But apparently limited hangout has worked in lots of other cases.

The thing is, everybody who writes about limited hangout says it is an example of misdirection… or gullibility… or short attention spans.

Perhaps. But perhaps the effectiveness of the limited hangout technique is just what Cialdini writes about.

When we believe something, then information to the contrary actually drives us towards that something. I will leave it at that, and let you use this dangerous material as you see fit.

And on that note:

I’m not sure if you have a strong desire to hear from me again on similar persuasion topics. If you do, I have to tell you that I often write about borderline immoral tactics. Plus there’s no guarantee that any of them will work for you. If that doesn’t deter you, here’s how you can make sure to hear more of my ideas.

Rejection-then-retreat in negotiation, pick up, and sales funnels

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Would you do me a favor real quick? It’s going to be painless and won’t cost you a cent:

​​Would you go on Amazon right now and leave a review for my book The 10 Commandments of A-list Copywriters? It doesn’t matter if you’ve read the book or not.

I’m waiting.

What, you’re still here?

No review for me?

That’s too bad. I’m a little saddened to be honest. But then please at least read this article to the end.

I myself have been re-reading Robert Cialdini’s Influence for the past several days. And since I’m a slow reader, I’ve only gotten as far as Chapter 2, Reciprocity.

You know what reciprocity is. It’s when you do somebody a favor… and that way you oblige them to do you a favor in turn. It’s a standard technique of grifters, conmen, and Hare Krishna devotees, because it works even if you force a favor on the other person.

I remembered that much about Cialdini’s book. But I forgot about the other kind of reciprocity Cialdini describes.

Cialdini calls this other method rejection-then-retreat. That’s when, rather than forcing a favor, you force a concession.

It’s simple to do:

You start out with a big first ask. When that’s rejected, you back off to what you really wanted all along. You’ve made a concession… now it’s the other guy’s turn.

Very devious. Very clever. And very familiar, when you think about it.

It’s the standard way people negotiate. “$10k? Oh no, absolutely not. This Miata is worth at least $22k. But I guess I could let it go for 18… 14? No, you’ve gotta be kidding me. 17 and that’s my final offer. 16? Deal.”

It’s also a standard gambit for pickup artists. I won’t give you the salacious details here. You can use your own imagination.

And finally, rejection-and-retreat is in play in every modern sales funnel, which features a front-end offer, some upsells, and inevitably, downsells if you don’t take the upsell:

“All right, so you don’t want the incredibly valuable lifetime subscription to Cat & Mouse Stockpicking Alerts for only $4,999. Will you at least accept a 2-year subscription, for only $387?”

And since you’ve read my post to the end, let me tell you this:

This reciprocity stuff is powerful. Do it right, and you can really manipulate people, even against their own interest. But beware.

Reciprocity is a perfect example of what I wrote about a couple days ago. It’s a technique that can wear out quick if you abuse it. And when it wears out, you won’t just lose that one-time sale. You will also lose the chance to do business with that person, probably for life.

Oh, and if you think I’ve done you any kind of a favor by exposing you to this devious rejection-then retreat stuff… then you know how to repay me. I have an email newsletter. Consider signing up for it. And if you decide you want to, here’s where to go.

Scared of being indoctrinated? Then don’t watch this video

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According to celebritynetworth.com, marketer Greg Renker is worth $600 million. It’s possible that’s lowballing poor Greg.

​​After all, the company Greg cofounded some 30 years ago, Guthy-Renker, does more than $2 billion worth of sales each year.

Guthy-Renker is a big beast. And today, they market in all kinds of channels. But for a long time, their bread and butter was one main medium — infomercials.

They got started by selling the book Think And Grow Rich on TV. They made $10 million from that.

And then they had a much bigger hit – selling a set of self-help audio tapes called Personal Power. The author of Personal Power? A young Tony Robbins.

I heard Greg Renker tell an interesting story about Tony. Greg said there was this secret book that Tony really liked and read and over. Nobody else knew about it. I guess this was around the late 1980s.

So Greg and all his team went out and also bought the book and devoured it. “Aha! That’s the secret to Tony’s charisma and success…”

Well the book is not a secret any more. It’s called Influence, and it was written by Robert Cialdini. I’m sure you’ve heard of it, and you’ve probably read it too.

Like I said, I guess this must have been in the late 1980s. It must have been before the Personal Power infomercial came out in 1990. Because that infomercial is like Cialdini’s Influence come to life on TV.

The infomercial starts out by showing you Hollywood celebrities… world-class athletes… and members of Congress… all lining up to hear what this young guy named Tony has to say.

Then there a bunch of testimonials by ordinary folks. Their finances and family lives and emotional well-being have all been transformed. Just by listening to Tony’s tapes.

Then you see Tony and Hall of Fame NFL quarterback Fran Tarkenton. They’re getting into a helicopter, which Tony pilots himself. They fly from Tony’s castle in San Diego to Tony’s second home, in Palm Springs.

Finally, after about 5 minutes of buildup, you see Tony close up and you hear him speak.

He’s a really good-looking guy. And he flashes you his warm, genuine smile, and he starts to talk in a confident and yet humble tone.

That’s like chapters 4 through 6 of Influence right there.

No wonder Dan Kennedy, who was an advisor for Guthy-Renker from day one, said they could have put anybody in Tony’s place and the tapes would still sell.

Maybe Dan was exaggerating. But not a lot.

Sure, you might not have Guthy-Renker’s resources. And the guru you’re promoting might not have Tony Robbins’s credibility or winning smile.

But all those things from the start of the Personal Power infomercial can be done on a smaller scale. And they will still work to build up anybody, well, almost anybody, into a powerful but benevolent god who needs to be obeyed.

Anyways, if you haven’t watched the Personal Power infomercial, I think it’s worth your time. Just be careful. Because you can get sucked in.

For example, I got sucked in. I listened to the infomercial a few times for the marketing education… and the next thing you know, I have Tony’s actual program on repeat and I re-listen to it from beginning to end, every six months or so.

But if the prospect of getting indoctrinated doesn’t scare you too much… then click below to see Influence in action:

Anatomy of a laugh that didn’t happen

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“I can handle this. Handle is my middle name. Actually, handle is the middle of my first name. [Insert canned laughter]”
– Chandler Bing, Friends

You probably know from Cialdini’s Influence about the power of social proof. That’s why shows like Friends insert canned laughter. We laugh more when we hear other people laughing, even if we know it’s fake.

But:

It turns out to be more tricky than that.

Some scientists in Australia tested this out. They wanted to see if WHO is laughing matters. And the answer is yes.

I won’t burden you with the details of the experiment. In a nutshell, the study subjects (university students) had to listen to audio recordings of a standup comic, with canned laughter and without. But there was a twist:

One group of students was told that the canned laughter was other students from the same university.

A second group of students was told that the canned laughter was sympathizers of Australia’s far-right One Nation party, which apparently would like to build a wall with Mexico, and have Mexico pay for it.

And the results?

When the canned laughter was present, group one laughed four times more than without the canned laughter. Makes sense. Other people like them found the material funny. So Cialdini was right, and so was Friends.

But no such thing happened in group two. The students didn’t laugh any more with the canned laughter than they did without it. How could they? Obviously the comic isn’t very good if those horrible xenophobes find him so funny.

I’m telling you about this because it applies to direct marketing as well.

Just like the producers of corny sitcoms, marketers know about the power of social proof. That’s why we stick tons of testimonials into our sales letters.

And testimonials are good. But:

Testimonials are much better if they come from people like the prospect. (At least that’s what Dan Kennedy says, but he should know.) You want to find testimonials that have the same gender… same race… same age… same ideas about building the wall… as your prospect does.

And what if you don’t have any testimonials like that?

Well, then you can just sweep your arm over your offer and say something like,

“I write a daily email newsletter. Many successful marketers and copywriters find it very valuable. Click here to subscribe.”

Influence 2.0 (your choice)

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“The washing machine cannot be fixed,” my landlady texted me today. “So I don’t know what’s better. To replace it and bother you with the workers coming and going. Or to just have you wash your stuff at my place.”

I considered my options.

It would be nice to have a working washing machine. But I’ll only be in the apartment until the end of the month. The landlady lives downstairs. And she does have a point. Workers coming and going to take out the old machine and set up the new one… it would be a hassle and a distraction.

“No problem,” I texted back, “I’ll do the laundry at your place.”

Only then did it occur to me how this was a clever strategy on her part. Had she said, “The washing machine cannot be fixed. But it’s no problem! Just use mine! It will be easiest for you!” Had she said that, I would have raised all kinds of objections. At least in my mind.

As you might know, what the landlady did is a classic persuasion technique. It’s called giving people a menu. From Jonah Berger’s  book The Catalyst:

Try to convince people to do something, and they spend a lot of time counterarguing. Thinking about all the various reasons why it’s a bad idea or why something else would be better. Why they don’t want to do what was suggested.

But give people multiple options, and suddenly things shift.

Rather than thinking about what is wrong with whatever was suggested, they think about which one is better. Rather than poking holes in whatever was raised, they think about which of the options is best for them. And because they’ve been participating, they’re much more likely to go along with one of them in the end.

Berger gives examples of using menus to persuade your kids to brush their teeth and your clients to accept your plan of action. But here’s a warning:

If you abuse this, it can turn into a standard pushy salesman’s grift. “So Mr. Bejako… do you want that new Miata in red… or in black?”

“Hold on buddy. I never said I want a Miata. Why are you trying to trick me?”

So keeping this in mind, I want to leave you with a couple of choices. Of course, you are perfectly free to ignore both and to take no action.

Choice one is to go and check out Berger’s The Catalyst, which I mentioned above. I really like this book, and I think of it as a kind of 2.0 version of Cialdini’s Influence. If you want to see why, check out this page for more info about The Catalyst:

https://bejakovic.com/catalyst

Choice two is to not bother reading the nearly 300 pages of The Catalyst. Instead you can simply sign up for my email newsletter. That’s where I share the best marketing and persuasion ideas I come across.

In fact, that’s where I already shared some great ideas from The Catalyst, and where I’m sure to share more. Here’s where to click if you’d like to sign up.

Spy thriller persuasion in the real world

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It sounds like a scene out of a Jason Bourne movie:

A man survives a near-fatal assassination attempt. After months of recovery, he decides to figure out exactly who was responsible and how and why.

Being rather clever, he has a hunch of where to start. So he picks up the phone, and starts going down a list of secret service agents who have been trailing him for years.

He calls the first person on the list. No response.

He calls the second person, and introduces himself using a fake name.

There’s a pause on the other end of the line. “I know exactly who you are,” the other man finally says. Click.

The assassination survivor calls the third name on the list.

“Hello?”

“Konstantin Borisovich?”

“Yes, yes!”

“This is Ustinov Maxim Sergeevich, aide to Nikolay Platonovich Patrushev. I received your number from Vladimir Mikhailovich Bogdanov. I apologise for the early hour, but I urgently require 10 minutes of your time.”

“All right.”

50 minutes later, the assassination survivor has milked the secret service agent for the names and methods and dates behind the failed assassination.

Like I said, it sounds like something you would see in a movie. But it was real, and it happened only last week. The assassination survivor was Alexei Navalny, a leading Russian opposition politician, who was poisoned on a plane back in September.

All in all, this was a pretty spectacular piece of persuasion and social engineering. To put it in context, just ask yourself:

How would you go about tricking a trained secret service agent to open up and reveal secret assassination stuff to you on an unsecured line?

It might surprise you that Navalny did it through standard persuasion techniques. Stuff that’s straight out of Robert Cialdini’s Influence.

I won’t list all the techniques Navalny used. But if you like, I will write about one of them in more detail tomorrow. It’s how Navalny finally got poor Konstantin Borisovich to break down and open up… and it also underlies all of direct marketing.

If you’d like to read tomorrow’s article, you might like to subscribe to my email newsletter.

Woody Allen and Mark Ford walk into a library together…

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“I don’t enjoy reading,” Woody Allen said once in an interview. “But it’s necessary for a writer, so I have to do it.”

Preach, Woody.

I’ve always found reading is one of those things I do out of responsibility, not enjoyment.

But do you really have to read to be a successful writer? Or at least a successful copywriter?

I don’t know. But I heard two expert copywriters talking today. And their opinion seems to be yes.

The two copywriters in question were John Forde and Mark Ford. You might know them as the two guys who wrote the book Great Leads, which is up there with Cialdini’s Influence and Gene Schwartz’s Breakthrough Advertising as elementary education for a copywriter.

So John asked Mark, where do you get your big ideas from?

Reading, said Mark.

Not by swiping what worked before. Not by intuition. Not by some magic spark of creativity.

Instead, Mark reads. And when something makes him excited and interested, he takes note, and he uses that idea, in some form, in his own writing.

Which might sound pretty simple. Or even cheap. But hold on. Because here’s a second tip from the same interview:

Mark says Googled reading won’t lead you to a big idea. You’ve got to read books.

Yes, it’s work. Maybe even unenjoyable work. But so what? Read lots of books, carefully, and you can make lots of money as a result. And as Woody Allen will tell you:

“Money is not everything, but it is better than having one’s health.”

But here’s what not to do:

Don’t read my daily email newsletter. It won’t lead to your next big idea. And it’s not enjoyable.

If you don’t believe me, or you want to judge for yourself what my daily emails are like, then click here.