Sir Ernest Shackleton

Tending the penguins

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On September 27, 1914, Sir Ernest Shackleton set off on a daring, last-of-its-kind conquering of Antarctica.

But his ship got stuck in ice. The popular explorer and his intrepid men faced the prospect of a cold, slow, lonely death. They cabled a desperate plea back to England, asking for help.

Their message made it up to the First Lord of the Admiralty, a guy by the name of Winston Churchill. Churchill was in the middle of dealing with what would later be called World War I. And he wrote in response:

“When all the sick and wounded have been tended, when all their impoverished & broken hearted homes have been restored, when every hospital is gorged with money, & every charitable subscription is closed, then & not till then wd. I concern myself with these penguins.”

Yesterday I promised to share with you one final great lesson I learned from Ben Settle. So let me get right to it:

Have standards for your business, and stick to ’em.

Like Churchill above, do the things you say matter to you. And leave the tending of the penguins for only after, if ever.

“That’s your great lesson?” you say.

Yeah. Hear me out.

I don’t know why having standards and sticking to them works so well. Maybe there’s some magic in it, and if you do it, the universe gives you more of what you focus on.

Or maybe it’s less magical. Maybe it’s just that we all secretly like strongmen. Maybe we are still kids in adult bodies. And whenever somebody assumes the right to start setting rules and boundaries… we start looking to them as an authority to be obeyed and respected.

Whatever the case, I believe that having your own standards and sticking to ’em – whether for yourself… your offers… your marketing… your business partners… your business practices… and yes, even for your customers — is the way to not only become successful… but to become successful on your own terms.

It’s how Ben was able to defy industry norms and not only survive but thrive. It’s how he could send multiple ugly-looking emails a day… offer no refunds… charge hundreds of dollars for a paperback book… while living his “10 minute workday” and making something close to $1 million a year, working by himself.

And a similar opportunity is there for you, too. You can also create a successful business that suits exactly you, if you take it upon yourself to turn the penguins away. Even if they are cold, hungry, desperate, intrepid, and popular. And even if the decision to do so might not win you any friends or make you any money in the short term.

But before you start rubbing your hands together, let me make clear that standards are not the only thing you need to succeed.

You can sit in your darkened room, having standards and sticking to them until you’re blue in the face.

Nobody will care.

You still need the fundamentals. Like attractive offers. And good copy. And a responsive list. Mix those fundamentals with some strict standards, and then you get the success you want, how you want it.

What’s that? You want some more? Well here’s one final point:

You probably know plenty of good resources to teach you the first two fundamentals above. And you might even know a good resource to teach you the last.

But I’d like to tell you about a resource which shows you how to create a responsive list beyond anything I’ve ever seen. I became aware of this resource only recently, and completely unexpectedly. And I’ll share it in an email to my newsletter next week. If you’d like to read that when it comes out, you can sign up here.

Challenging the “easy” norm in direct response marketing

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“Men wanted for hazardous journey. Low wages, bitter cold, long hours of complete darkness. Safe return doubtful. Honour and recognition in event of success.”
— Apocryphal Ernest Shackleton ad

I had a miserable hike up a mountain yesterday.

Right at the start, I had to scramble up steep boulders. I was soon out of breath. Then the wind picked up, and whipped my ears until my head hurt. Then the fog rolled in, and it got cold and damp. Large frost crystals appeared on the occasional plants. And yet I, along with a growing mass of other people around me, trudged up in silence to the top of the mountain.

At the top, all that waited for me was a tiny and steamy hut, where they served hot tea. It was great, and totally worth it.

My point being:

A good number of human beings want a chance to prove themselves, to test their strength, even to suffer in order to achieve some goal.

And yet direct response marketing is all about making things easy and push-button, and appealing to the greedy sloth in people.

Is there space for a little noble sado-masochism in the slothful world of marketing?

Maybe.

​​I remember reading how marketer Sean D’Souza accidentally made his article-writing course much harder than he first intended it to be. I forget the details, but he mistakenly told his course attendants to write much more, in a much shorter period of time, than what was reasonable.

People taking the course suffered… lost sleep… got tense and nervous.

​​And when it was all over, they raved about the course, and became evangelists for it. Sean now has a waiting list for the course, which he markets as being famously difficult.

Direct marketing industry norms say that you have to provide easier, cheaper, faster solutions. But as marketer Dan Kennedy says, norms reinforce average.

​​So maybe, if you are looking for a market position that gets you above-average results, then promising your clients and customers struggle, expense, and many weeks and months of it, well, maybe it’s not a crazy idea to try.

Speaking of which:

Men (and women) wanted to subscribe to my daily email newsletter. Low wages, bitter cold, long hours spent reading the emails I send each day. Marketing lessons doubtful. Honour and recognition in event of success. If interested, apply here.

Prematurely moving out of Maslow’s basement

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Just coz it’s science don’t mean it’s true.

I’m currently reading Chip and Dan Heath’s Made to Stick. This brotherly tome teaches you how to present your ideas in a way that sticks in people’s minds — long after you’ve made your pitch.

Overall, I am digging this book.

But there’s one section that irked me when I read it. Somewhere along chapter 4 or so, the Heaths talk about how to make people really “hear” your message. How to get them emotionally invested. How to get them to care.

Of course, you can appeal to their self-interest, which is what direct response copywriters like myself love to do.

But no, say the Heaths.

That’s short sighted, and there’s science to prove it. So they cite research where people are asked to explain what would motivate them to take a new job:

Option 1: more security because the new position is so important

Option 2: more visibility because the new position is so important

Option 3: the great learning opportunity this important new position would provide

Apparently, most people choose 3 when explaining why they themselves would choose a new job. But when asked what they think other people would be motivated by, they choose options 1 or 2. (Short-sighted buggers, those other people.)

So the Heath brothers draw this conclusion, referring to Maslow’s hierarchy of needs:

In other words, a lot of us think everyone else is living in Maslow’s basement — we may have a penthouse apartment, but everyone else is living below. The result of spending too much time in Maslow’s basement is that we may overlook lots of opportunities to motivate people.

To which I’d say, “Interesting… But do you prefer going to the movies or to the theater?” It’s a question the grandpapa of modern-day direct marketing, Gary Halbert, asked once:

Once I asked at class at USC how many of them preferred to go to plays more than movies.

Lots of people raised their hands.

“Bull!” I said to them. “You are all fooling yourselves and I’m going to prove it.” I then asked for a show of hands of those people who had seen a play in the last week or so.

No hands.

I then asked to see the hands of people who had seen a movie in the last week or so.

Many hands.

Does this mean you always have to appeal to brute self-interest when trying to convince people? Not necessarily. This ad certainly doesn’t seem to:

MEN WANTED
for hazardous journey, small wages, bitter cold, long months of complete darkness, constant danger, safe return doubtful, honor and recognition in case of success.

This was an ad put out by Sir Ernest Shackleton, a polar explorer, and it supposedly drew an enormous response of men interested in accompanying Shackleton into the penguin-infested waters of Antarctica.

The point of all this?

Maslow’s basement can work.

So can Maslow’s penthouse.

But talk is cheap, and what people say is not necessarily what they will do. Even if they themselves wholeheartedly believe it.

So when choosing which appeal to go with in an advertisement, look at what people actually do, rather than what they say they want.