Psychology Behind Advertising

How to cut your unsubscribes almost in half

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In this email, I’ll write about an idea you’re probably heard before. It might not be anything new to you. In fact, you might not want to read this email at all.

Yesterday I was talking to a coaching client. He recently took over the management of an email list with 50k subscribers.

That’s my preferred position, by the way — a kind of Harry Hopkins-like figure, a back-end advisor and scheme man rather than a front-facing figurehead.

​​Unfortunately I can’t do that with my own emails. Still, I continue to write this newsletter simply because I find the practice so personally valuable.

But back to the coaching call. My coaching client took over the management of this sizable list, and he started sending more regular emails.

At first, he put a paragraph at the top of these emails, warning his audience they would be getting emails more often, along with a link in case they wanted to unsubscribe.

Unsubscribe link right at the start of the email. Result? 50-60 unsubscribes each time.

He then took that paragraph out. Just the usual unsubscribe link left at the end of the email. Result? The unsubscribes jumped to 100.

That’s the idea I warned you about at the start. You’ve probably heard it before.

Really, it’s a tale as old as time, a song as old as rhyme. But these days, it mostly gets attributed to Jim Camp’s book Start With No.

Says Camp, never take away your adversary’s right to say no. In fact, go out of your way, make a show, above and beyond, to assure your adversary you respect his or her right to say no. And mean it.

Camp was a negotiator in billion-dollar deals.

In other words, this isn’t just about cutting your unsubscribes. It’s also about making more sales and making more deals. And most importantly, it’s about continuing a valuable relationship into the future.

I’ve repeatedly promoted my Most Valuable Email course in these emails.

Perhaps you’ve decided this course is not for you. Perhaps you’re just not interested in it. That’s fine.

Otherwise, if you’d like more information about Most Valuable Email, you can find it here:

https://bejakovic.com/mve/

I thought “fake news” was stupid but this is not

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A few weeks ago, I was reading an article about Ozempic, the diabetes drug that celebs are using to lose weight quick and easy. The article appeared in the New Yorker, which is not ashamed of its left-leaning proclivities.

One of the points in the article is that the main harm from obesity is negative perception both by doctors and obese people. In other words, it’s not the fat that’s the real problem.

​​To make its point, the article used the following statistics sleight-of-hand, which put a smile on my face:

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A recent study examined subjects’ B.M.I.s in relation to their blood pressure, cholesterol levels, and insulin resistance. Nearly a third of people with a “normal” B.M.I. had unhealthy metabolic metrics, and nearly half of those who were technically overweight were metabolically healthy. About a quarter of those who were classified as obese were healthy, too.

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A few years ago, there was a lot of fuss over fake news. I always thought that fuss was stupid. Predictably, it has passed now.

I’m not advising anyone to write fake news or to make up stuff.

But you can and in fact you must spin. You must twist facts and figures, cherry pick quotes and stories, and direct and misdirect your readers’ attention at every step.

Not only to make your point, like in that “metabolically unhealthy” quote above.

But also to give people what they want. I mean, I read the New Yorker because I find the articles interesting and horizon-expanding. But I also read it because I enjoy agreeing with the writers’ points of view, and I enjoy even more disagreeing with their point of view.

I hope I’ve managed to get you to disagree with at least some of the points I’ve made in this email.

But if I’ve just managed to make you agree, I’ll have to settle for that today. Tomorrow, I’ll work to do better.

That’s the beauty of writing a daily email. You have a chance to constantly get better at influencing your audience, and to make your case anew, and to get people to agree or disagree with you. If you want to keep agreeing or disagreeing with me, starting tomorrow, you can sign up to my daily email newsletter here.

I am wired for story… from a trusted, liked, famous source

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A non-personal but true story:

Late into his career escape artist Harry Houdini started cutting some corners in his stage show.

Houdini was injured and physically exhausted, and it was hard to put in the same level of shoulder-dislocating, suffocating, skin-tearing escapes he used to put on.

Sure, Houdini still did some of that, but he minimized it. Instead, he filled up the empty time on stage with some magic tricks and with talking. About himself.

One viewer was shocked and disgusted.

This viewer was the newspaper critic for the local paper in Nottingham, England. So rather than simply firing off an outraged email to Houdini to say how the show isn’t as good as it used to be and to demand to be unsubscribed, this critic wrote up the following review and published it in his paper:

“Why on earth should Houdini imagine that any audience would be entertained by hearing a long and uncalled-for account of what he has been doing during the past six years… people go to a vaudeville house to see a performance… not to hear a diatribe on the personal pronoun around ‘the story of my life, Sir.”

Truly, who would want to hear a diatribe on the personal pronoun? Certainly not the critic.

​​But the audience?

Turns out Houdini broke all attendance and earnings records that year. He earned the highest salaries of his career, pulling down $3,750 a week — about $60,000 a week in today’s money.

Now at this point your brain might jump ahead and conclude, That’s the power of personal stories and reveals! Almost $60k a week! Let me get on it!”

But I’ve made the point before, and I will make it again:

Nobody cares about your stories and personal reveals. Not unless you already have real authority and even fame.

When Houdini changed up his show to be more personal and story-based, he had already been performing his stage show for decades. He didn’t change the core of his show during that time, and it’s probably a good thing. It’s what the crowds wanted and expected.

But then Houdini went to Hollywood. He made a couple of hugely successful movies, rubbed shoulders with Hollywood celebrities, and became a truly international star himself, beyond just the vaudeville stage.

That’s when people wanted to hear Houdini’s stories and the details of his personal life — and that’s what he was talking about on the stage. As Houdini himself put it, “Blame it all on the fact I have been successfully in the movies.”

So tell your stories and share your vulnerabilities — after you’re known and respected and even admired. People will love it then.

Before then?

Well, before then you might be interested in my Most Valuable Email training.

Most Valuable Emails never required I have any status or authority.

These emails make it 100% clear I know what I’m talking about, even when I don’t harp on about the great results I’ve had for clients or the testimonials or endorsements I’ve gotten.

As a result, Most Valuable Emails helped me build up immediate and unquestionable authority — even when I had no standing in the industry. ​​

And I claim Most Valuable Emails can do the same for you. In case you’d like to find out more:

https://bejakovic.com/mve/

“Experts are scoffing”: How to manufacture proof out of thin air

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This past January, I kicked off the Insights & More Book Club. Every two months, we read a book specifically because it’s likely to be insightful and offer a change of perspective.

After I announced ⬛⬛⬛⬛⬛⬛ ⬛⬛ ⬛⬛⬛ ⬛⬛⬛⬛⬛⬛, the first book club book, Insights & More member Folarin Madehin wrote me to say:

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I don’t know if you know about this already, but here’s one relevant thing that came to mind… I think will interest you (certainly fascinated me):

The mass community response to the archeology community response to the Netflix show Ancient Apocalypse.

Here’s an article that reps the archeologists’ side. [link to an article on Artnet]

Here’s a twitter thread that reps the “masses” side. [link to a thread by the show’s producer]

Basically–the ‘experts’ say “thing wrong!” … and the ‘masses’ say “experts say thing wrong? Proves thing right!” … and of course–the show producer does a great job aligning himself with the masses and using this to his marketing advantage.

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So there you go. That’s how to manufacture proof out of thin air. “If they’re trying to suppress it, it must be valuable, and it must be true, regardless of what it is.”

Tonight, as this email goes out, I and the other members of the Insights & More Book Club will have our bimonthly book club call, to discuss the second book we’ve been reading, ⬛⬛⬛ ⬛⬛⬛⬛⬛⬛ ⬛⬛⬛⬛ ⬛⬛ ⬛⬛⬛⬛⬛⬛⬛, and to just have an exchange of ideas and questions in a kind of easy and low-pressure mastermind.

After tonight, we will get going with the next Insights & More book. For reasons of proof and intrigue, I won’t publicly reveal the title of that book, but I will tell you it maps to ⬛⬛⬛⬛⬛⬛⬛⬛⬛⬛⬛.

I only open up the Insights & More Book Club to new members every two months, as we are starting a new book.

I figure it doesn’t make sense to have somebody join mid way, when they won’t have time to actually read the book.

Right now, and for the next four days, as we are starting a new book, the doors to the Insights & More Book Club are slightly ajar.

If you’d like to join, you will have to be on my email list first.

Expert marketers and copywriters scoff and say my list is all fake. But maybe you can make up your own mind. To try it out, click here and fill out the form that appears.

Discipline in print

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Last night, I got a 4-word reply to my email about how quickly memory fails. A reader with a pseudonymous email address replied with just the following aimless question:

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John How r u?

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I got out my 3-ring binder of previous reader replies. I flipped through the pages in search of this reader’s email address. Sure enough, at the bottom of page 22, I found it. This reader had written me before. On January 24 of this year, in response to an email about teaching people to value your offer, this reader had written me to say:

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Who the fuck do you think you are?

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Now I remembered. I even wrote an email about that reply back in January.

Back then, I decided to keep this guy or gal on my list because 1) I don’t get many abusive replies from readers, and I’m more amused than bothered when it does happen and 2) I thought this reader might provide me fodder for an email in the future. That’s just what happened.

I proactively unsubscribed my “How r u” reader last night. Again, not because I was annoyed or bothered by the pointless reply.

“How r u” reader simply became a noble sacrifice to demonstrate an immensely important and fundamental point about all marketing, and in particular, about email marketing.

I honestly cannot overstate the importance of the following point. Even more so if you’re somebody like me — far from a born marketer, salesman, or promoter, and coming from a rather permissive and lax family background.

The point is this:

A key to all marketing, and perhaps the key to email marketing, is to train your audience.

Once upon a time, when I was very naive, I thought marketing was simply about getting the word out about what you have. “Whole frozen turkey, 16 lbs., $25.91. Walmart.”

Later, I figured out that marketing actually changes people — creates new desires, habits, beliefs. “Welcome to Marlboro country.”

But for some reason — again, I’m far from a born marketer or salesman – it took me a long, long while to connect the fact that 1) if you are creating marketing and 2) since marketing changes people then 3) you should consciously create marketing that changes people in a way that suits you.

This is what I mean when I say, train your audience. Tell ’em what to do. Reward those who do it. Punish those who don’t. And make an example of ’em.

100 years ago, John E. Kennedy said marketing is salesmanship in print.

Today, John E. Bejakovic is telling you, marketing is discipline in print.

Of course, maybe you don’t agree with me. Maybe you think I’m saying something offensive or crude or just wrong. In that case, I invite you to write in and tell me so. I promise to read what you write me, and to reply as politely and thoughtfully as I know how. Perhaps publicly.

In any case, let’s get on to the discipline:

For the past couple days, I’ve been talking about a group coaching program I’m planning for the future. The goal of this coaching program is to get people writing daily emails, regularly and well.

Right now, if you’re interested, you can get on the waiting list for that program. The waiting list is the only place I will make this program available.

And as I say on the optin page for the waiting list:

If you do sign up to the waiting list, you will get automated email from me with a few questions. Answering those questions will take all of two minutes, but it will give me valuable information to see whether this group coaching could actually be right for you. Please reply to that email within 24 hours with your answers. I will take anyone who doesn’t do this off the waiting list.

So far, a good number have signed up for the waiting list and have written me in reply to that automated email. I wrote back to each of them individually to say thanks.
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​But a few people have signed up to the waiting list, and then failed to reply to the automated email within 24 hours.

Maybe they changed their minds about the coaching. Maybe they simply forgot. Maybe they were testing me.

Whatever the reason may be, I took them off the waiting list, and I prevented them from getting back on. They might be fine people, but they are clearly not good prospects for a strict coaching program, which is what I intend for this program to be.

If you’re interested in this coaching program, then the first step is to get on my email list. Click here to do so.

I bet you already knew what I’ll write about in this email

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Last night I went to see Air, the new Ben Affleck movie about how Nike signed Michael Jordan.

Air is a typical rousing Hollywood stuff — a scrappy underdog does what it takes to win. It was fun to watch, but as the movie neared its emotional climax, I started to feel a kind of gnawing in my stomach.

I kept thinking, “This is it? This is what life is all about?”

A bunch of overworked, overweight, aging people in an office, hollering and high-fiving each other and gazing knowingly into each others’ eyes after their one triumph — getting a 21-year-old basketball player to agree to wear one kind of shoe instead of another kind of shoe?

But the movie is set in the 1980s. Maybe it reflects the corporate ideals of that era.

Anyways, let’s get back on track:

At the start of the movie, a convenience store clerk chats with the main character, played by Matt Damon. The clerk obviously knows a lot about basketball, and is sure Jordan won’t turn into anything big. The Matt Damon character is the only one who believes.

By the end of the movie, thanks to Matt Damon’s dogged believing, Nike signs Jordan in spite of impossible odds. Jordan immediately becomes a huge star. Nike goes on to sell a hundred million pairs of Air Jordans in the first year alone.

Matt Damon goes back to the convenience store and chats up the clerk again. The clerk nods his head. “I always knew Jordan would be a big thing,” he says.

“We all knew,” the Matt Damon character chuckles as he walks out the store.

As I’m sure you already knew, human memory is fallible. We forget, misremember, and flat-out make up stuff if it suits us and matches our sense of self.

You might think this only happens over the span of months or years, like it did with that convenience store clerk in Air.

But maybe you saw — and failed to remember — a new scientific study that went viral earlier this month. Scientists managed to show that people misremember stuff that happened as recently as half a second ago. And if the scientists stretched it out just a bit longer before asking — two seconds, three seconds — people’s memory became still worse and more inaccurate.

So my point for you, specifically for how you deal with yourself, is to write stuff down. Because you sure as hell won’t remember it.

And my point for you, specifically for how you deal with your prospects, is to keep reminding them, nudging them, and telling them the same thing you told them a million times before.

You rarely have people’s full attention. And even when you do have their full attention, they forget. Even if you just told them a second ago.

The only way your prospects are sure not to forget, and to maybe do what you want, is if you remind them today, tomorrow, the day after, and so on, hundreds of millions of Air Jordans into the future.

Which brings me to the group coaching I am planning. I first wrote about it yesterday. Now that I mention it, I’m sure you remember.

This planned group coaching is about email copywriting for daily emails — so you can remind your prospects of your offer over and over, in a way that they actually enjoy.

If you’re interested in this coaching, the first step is to get onto my email list. Click here to do that.

My diagnosis is that you’re trying to normalize rather than pathologize

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I first wrote about Pauline Clance and Suzanne Imes in this newsletter in August 2021. Clance and Imes are the two psychologists who, back in 1978, wrote a paper in which they defined something called imposter phenomenon.

The interesting thing is they called it imposter phenomenon, not imposter syndrome. From a recent article in The New Yorker:

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Every time Imes hears the phrase “impostor syndrome,” she told me, it lodges in her gut. It’s technically incorrect, and conceptually misleading. As Clance explained, the phenomenon is “an experience rather than a pathology,” and their aim was always to normalize this experience rather than to pathologize it.

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It might seem like a trivial difference, phenomenon rather than syndrome. It’s not trivial. Like Clance says in that quote, their goal was just to point out, normalize, say, “it’s okay that you feel like a faker, because others do too.”

But that’s not what the public wanted.

The public wanted a concrete disease, a disorder, or at least a syndrome — something unique and special they can point to and explain why they feel uncertain or uncomfortable or why their life is not how they imagine it. The pathological imposter syndrome does that, the wishy-washy, normal, everyday imposter phenomenon does not.

So the public took Clance and Imes’s idea, and they made it their own. Imposter syndrome.

But my real point for you is not the word choice of phenomenon vs syndrome. Sure, it is important, but it’s also the only part that Clance and Imes didn’t get right in their original paper, at least from a persuasion perspective.

My point for you is that difference between concrete vs. wishy washy, unique vs. everyday, pathological vs. normal, all of which Clance and Imes, whether they wanted to or not, definitely did get right in their paper.

People are looking for answers. They want to know to why their life is the way it is, and now the way they want it to be.

If, like Clance and Imes, you give people a satisfying answer to that eternal question, it can literally make you a star in your field, and can have your ideas spread on their own, like fire among dry brush that hasn’t seen water for years.

Maybe this entire email speaks little or not at all to you.

In that case, my diagnosis is that you’re being too nice, and you’re trying to normalize your prospects’ experiences, to give them small incremental improvements and understandings, rather than a total change in perspective in how they view their world.

My prognosis in that case is that you will struggle to be heard, and struggle to make sales. It could even be fatal to your business.

If you want a fix for that unfortunate and dangerous condition, then there’s a pill you can take. I even named it for you above.

But enough of playing doctor.

Back in my own house, the fact remains that I’m still in the process of spring cleaning. I’m throwing out old furniture and old courses, dusting off wardrobes and sales letters, and planning out how to redecorate my living room and my newsletter.

While that’s going on, I will just point you to my only book that’s currently available for sale, and also the only offer I have that doesn’t cost $100 or more. If you’re curious:

https://bejakovic.com/10commandments

Last day ever to buy Copy Riddles

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Today is the last day ever to buy Copy Riddles. At 2:31 EST tomorrow, Tuesday April 18, I will turn off the shopping cart for Copy Riddles and stop making this program available for purchase.

In the future, depending on interest, I will from time to time offer 2-month group coaching around the content inside Copy Riddles, the way I did for a small number of people last year.

The price for that future group coaching, if it does happen, will be at least $1,000 higher than the price for current self-study Copy Riddles course. This coaching will also only be only available to a few people at a time when it is available at all, since my personal time and attention will be required.

All that’s to say, if you’ve already gone through Copy Riddles, or you never had any interest in doing so, then unfortunately I have nothing for sale to offer you in this email. I promise to do better in the future.

On the other hand, if you have been thinking about Copy Riddles but you’ve been on the fence — an uncomfortable and jagged place — then today is the last day to buy Copy Riddles as a standalone, self-study course.

And if you somehow managed to miss the dozens of emails I’ve sent about Copy Riddles over the past days, months, and years, and you’re wondering what this program is really about, you can read the full details, including the experience of many people who have gone through Copy Riddles already, at the link below:

https://bejakovic.com/cr/

How to increase your average open rate by 1.95%

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My average daily open rate for the last week of February was 33.89%. My average daily open rate for the last week of March was 35.84%. That’s a staggering increase of 1.95%.

Well, it’s not really staggering. It’s not really anything.

Open rates don’t tell you much, and what they do tell you is often bad. I’ve written before how for one large list I was mailing with daily offers, I found a mild inverse relationship between open rates and sales — on average, each extra 1% of opens cost us $100 in sales.

But my sales are up as well. Like I wrote a few days ago, this past March was a record month for me. I made plenty of sales in that last week of March, many more than in the last week of February. I won’t say how much more, but it’s enough to go to Disneyland with.

What gives?

I can tell you my impressions. The jump in both open rates and sales very clearly came after March 6, when I ran an ad in Daniel Throssell’s newsletter. But — about that.

The staggering increase in open rates might be due to new subscribers who came via that ad. I don’t know, and ActiveCampaign gives me no easy way to figure it out.

But I do know that the bulk of new sales I saw in the whole of March compared to the whole of February did not come from new subscribers who came via the ad. The bulk came from my existing subscribers.

Many of those sales came from people buying new offers I had made in March, such as Insight Exposed and Copy Zone. That’s normal.

But one thing that struck me is how many existing subscribers, some of whom have been on my list for months or even years, decided this March to buy offers like Copy Riddles and Most Valuable Email, which I have offered dozens of times before. These readers successfully resisted all my previous pitches, but they found themselves curious and willing to buy now.

It wasn’t just one such person. It was lots. I asked myself what made the difference.

My best answer is this:

There’s a lot that goes into the success of email marketing beyond the actual email funnel and copy. At least if you’re doing something like I’m doing, which is a long-running, personal, relationship-based email newsletter.

I’ll leave you with that for today. And I’ll just remind you of my coaching program for email marketing and copywriting.

I have to include the email copywriting in the coaching program, because it’s what almost everybody wants to learn and believes is most important.

But in my experience, email copy is rarely the thing that really makes the biggest impact in the results of your emails. By results I mean sales, as well as soft stuff like retention, engagement, and influence.

Anyways, if you are interested in my coaching program, you’ll also be interested to know this program is only open to two kinds of people:

1. Business owners who have an email list and want to use email to both build a relationship with their customers and to sell their products

2. Copywriters who manage a client’s email list, and who have a profit-share agreement for that work

If you fit into one of the two categories above and you’re interested in my coaching program, write me an email and say so. Also tell me who you are and what your current situation is, including which category above you fit into. We can then talk in more detail, and see if my coaching program might be a fit for you.

66 1/2 minutes of getting your money’s worth

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At the start of the evening, the mustached gentlemen at the Boston Athletic Association held on to their top hats and leaned forward in their seats, their eyes wide open, all of them focused on the same point at the front of the room.

It’s not every day that you see a living man voluntarily handcuffed, wrapped in chains, placed inside a coffin, and then sealed inside like a corpse.

It was novel and dramatic.

But after a few minutes of intense staring at the unmoving coffin, the audience’s attention started to drift. The members of the athletic club began lighting up fine cigars, talking about sports, the news, and business, chuckling and chattering and catching up.

And then, 66 1/2 minutes after the show started, the coffin crashed open.

The living corpse inside sat up and then stood up, panting, sweat running down his temples, his hair in a mess, his frock coat rumpled. He held the handcuffs in one hand and the chains in the other — he was free.

The gentlemen in the audience broke into applause and cheers. Harry Houdini had done it again. Another amazing and improbable escape.

So far, so familiar. But here’s what gets me:

66 1/2 minutes of sitting and watching a coffin. Many of Houdini’s sold-out shows were like this. They were long — often many hours’ long — and for much of it there was nothing to see, because Houdini performed his handcuff and manacle and chain escapes in a closed cabinet or behind a curtain or inside a coffin.

66 1/2 minutes of nothing happening on stage. What was going on with the audience during all that time?

Was it just a pre-TikTok era, and were audiences happy to sit and zone out for an hour or three, like a cat staring at a blank wall?

Or did people just enjoy being close to danger and death, and was that palpable even if it couldn’t be seen?

I’m sure there was a bit of both to it.

But what gets me in the above story is how the gentlemen of the athletic club started lighting up cigars and having friendly chats about sports, business, and the news.

Maybe that was really what they had come for.

Maybe Houdini’s spectacular escape was really just an occasion to mark out the rest of the audience’s lives. Maybe it was just an excuse to get out of the house, to do what they like to do anyhow — which is to chat and chuckle and gossip — but to do it in a slightly novel and exciting setting.

There’s a good chance you aren’t sold on this point yet. That’s okay. I have more to say about it to try and persuade you. And if you do get persuaded, I have some novel and exciting advice for how to apply this to copywriting and marketing, even today, in the TikTok era, without engaging in daring feats that risk danger and death.

But more about that in a couple days’ time.

For today, I just have a very simple offer for you. It’s my little Kindle book, 10 Commandments of A-List Copywriters.

​​I used to refer to this as my “10 Commandments book.” I’ll have to stop that since I’m working on a second 10 Commandments book, and I have to distinguish between the two.

Anyways, Commandment III from ties into what I’ll talk about in two days’ time. It’s also the easiest commandment of the lot in my book.

​​This Commandment III takes just 5 minutes to follow, but it can suck your reader all the way to the sale, without him realizing what happened. It was first unearthed during an exclusive, closed-door seminar, which cost almost $7,700 in today’s money.​​

In case you’re curious, the secret behind this and all the other A-list commandments in my book are behind the locked door below. The ticket to unlock the door is but $4.99. If you feel you’re ready, step right behind this curtain:

https://bejakovic.com/10commandments