Copywriting

Harmful coping behaviors for smart people

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Bear with me for just a moment while I try to write a bit of empathy copy. In fact, bear with me for just four personal and probing questions:

1. Do you often cover up what you really think and feel, and instead hde behind the ideas of people who are your superiors, or who have more authority than you do?

2. Do you regularly put in extra work on projects you care about, fiddling and futzing forever because you’re afraid to have a single mistake present when the work is delivered or made public?

3. Do you sometimes rely on charm and social sensitivity, listening with attention to important people… or feigning interest in their ideas and their lives… so you can win their approval?

(… and when that approval comes, do you find that it’s hollow? Either because you used charm and guile, rather than relying on your true self… or because people who are really worth a damn don’t have to seek others’ approval to begin with?)

And one final question:

4. Do you have some negative beliefs about the high cost of success? And do you find that that high cost of success is ultimately ok… because you yourself are NOT successful, not really, even in spite of what others might think of you?

If you answered yes to one of these questions… and in particular, if you answered yes to more than one of these questions… then I would like to offer you a diagnosis:

Imposter syndrome.

Because the four questions above describe coping behaviors I dug up in the original science paper that described imposter syndrome. Clance and Imes, 1978.

And here’s something else I got from that paper:

People who come down with a bad case of imposter syndrome tend to fall into two groups:

Group A, the sensitive group. These are people who had a sibling that the parents praised for being smart… while they themselves were praised for being sensitive or socially adept.

Group B, the smart group. People in this group heard from their parents that they can achieve anything they want in life… and that they can achieve it with ease and without effort.

“All right,” I hear you saying, “so what’s with the psychology lesson?””

For one, it’s because Google says there’s been explosion in interest in imposter syndrome. Almost exponential since 2000.

Which makes it possible that you suffer from imposter syndrome yourself. And maybe by reading what I’ve just written, you can understand what’s really going on in your head and in your life.

But this is also a newsletter abut cold-blooded persuasion and marketing. So let me tie it up:

It’s powerful to have your prospects believe that bad things in their life are not their fault. That’s why most every sales letter these days jams that phrase somewhere around the middle. “I’m here to tell you… it’s not your fault.”

But as marketer Rich Schefren says, that’s weak on its best day.

Because if the prospect is not to blame, then who is? Most marketers have no answer to that, or they have an unconvincing answer only.

But I just gave you one option, which is other people in your prospect’s environment or past. Parents, for example. But you probably knew that already.

So I gave you another option, too. I won’t spell it out, but you can find it in this post. And with almost no effort. Because I know you’re smart like that.

And whether you smart or merely very sensitive, I think the cure for imposter syndrome is simple. I reveal it in the pages of my email newsletter. You can sign up for it here.

Fake stories in copy

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A man sat down at a classy restaurant. It looked great.

There was a plant next to his table. A big ficus.

“I’ve got one of these at home,” the man said. He passed his fingers over the leaves and—

He realized they were plastic.

The plant looked real, but it was fake. In fact, on closer examination, the man realized the plant looked fake also. There were things that gave it away.

Suddenly, the man found himself questioning the whole restaurant, even before he had a chance to order.

Speaking of ordering, I got a couple questions recently. They were on the topic of, “What do you think of using fake stories in your copy?”

One question had to do with the claim that fake stories are illegal to use.

I don’t know about that. I’m not a lawyer. But I doubt it’s illegal. At most, I think you might have to add some kind of disclaimer, like they do at the bottom of TV commercials. “These are paid fitness models, and they have never used the Ab Rocket and would in fact never use the Ab Rocket.”

So I don’t have a problem with fake stories from a legal standpoint. But I have a problem with them just because they sound fake and made up. Because people will spot a fake story, just like they will spot a fake plant. And then they will doubt everything that follows.

“But what about parables and fairy tales?” That was the second question I got on this topic.

That’s something completely different, I think. Parables are powerful. Pop culture illustrations are great also, even if they come from a comic book or superhero movie. Fairy tales work too, whether you made them up or somebody else did.

The key is the subtext.

A fake plant in a restaurant signals tackiness and makes you doubt the quality of the food.

A fake plant as part of theatrical scenery, during an engrossing play that leaves you with some sort of lingering moral… that’s a welcome aid to imagination, understanding, and maybe, to being persuaded.

Now if you feel persuaded by this fairy tale:

You might like to read some other stuff I write. In that case, you can sign up for my email newsletter.

Silver medal: Writing how you speak

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“A girl I knew was brought up by ‘higher thinking’ parents to regard God as a perfect ‘substance’; in later life she realised that this had actually led her to think of Him as something like a vast tapioca pudding. (To make matters worse, she disliked tapioca).”
C. S. Lewis, Miracles

I chuckled when I first read this story. But then I rubbed my chin a bit. And I held up a finger in the air, like a light bulb had just gone on in my head.

Our human brains cannot see words like development. Instead, we have to imagine a picture, a smell, a sound. Like a skyscraper being built… or the smell of wet grass in April… or Ravel’s Bolero.

But there are some dark clouds on the horizon.

Because without thinking, most of us for reach for words like development and substance all the time, like we reach for popcorn while watching a movie in a dark theater. We reach for these words, even though, like popcorn, they have no body to them.

My point is this:

Popular advice is to write the way you speak.

I say this will get you a silver medal at best.

But if you want a gold medal, then write the way you speak… and then take out words like substance and development. And instead, put in word pictures, of tapioca pudding or half-finished skyscrapers.

Because the bigger the weight you take off the shoulders of your reader, the more likely he is to follow you as you lead him down the sales page… and the more likely he is to add another dollar bill onto the stack of dollar bills that makes up your bank account.

I mean, if your bank account really were made of stacks of dollar bills, instead of bodyless numbers in a computer database. But I think you see what I mean.

Here’s something else you can see:

Each day, I write a little letter. I put it in an envelope and I send it to hundreds of people around the world. Some of these people read my letters… some even chuckle or rub their chins in thought. You can do the same. It’s free. You can sign up, with just your address, by filling out the form here.

Here’s an extra $5,000

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Today more than ever, money is what counts. The cost of living is mounting month by month. You can’t get along on what you have been making.

​​Somehow you’ve simply got to increase your income.

Fortunately for you, thousands of other men and women have proven there is an unfailing way to do it.

​​Train yourself in timeless sales psychology, learn to write copy well, and businesses will be glad to pay you real money for your special knowledge.

You can get the training that will prepare you to be a copywriter in the niche you like best, whatever it may be.

​​You can get it without sacrificing a single day or a dollar from your present occupation.

​​You can get it at home, in spare time, through the International Copywriting Schools.

It is the business of the I.C.S. to prepare people in just your circumstances to become copywriters and make more money.

​​They have been doing it for over 102 years. They have helped tens of thousands of other men and women. They are training over 100 now.

​​Every day, many students write, to tell of big royalty checks and breakthrough controls already won.

You have the same chance they had. What are you going to do with it?

​​Can you afford to let a single priceless hour pass without at least finding out what the I.C.S. can do for you?

​​Here is all I ask — without cost, without obligating yourself in any way, simply take a look at this first free lesson:

https://bejakovic.com/ics

Understanding really influential writing

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Let me warn you ahead of time that today’s post is vague and speculative. I’m sharing it because I think the core idea could be very valuable, and maybe you will agree.

​​But if you are looking for a quick tip to improve your conversion rates, you won’t find that in today’s post, so maybe it makes sense to stop reading now.

And now that you’ve been warned, let me jump to the big question:

What’s up with consciousness? It seems to be a trendy question these days. And since I am a trendy person, I clambered onto this bandwagon.

So I just finished reading a book about one theory of how consciousness arises, called The Feeling of Life Itself. The book was written by Christof Koch, formerly a professor at Caltech and now chief scientist at the Allen Institute for Brain Science.

At the heart of Koch’s book are two diagrams. Each diagram shows a network of logic gates, the kind of stuff computers, or human brains, are built of in the abstract.

One diagram shows a network with three gates. The other diagram shows a much bigger network, with 66 gates.

And here’s something non-obvious:

The 3-gate network and the much bigger 66-gate network actually do the same computation. In other words, start with the same inputs, run the thing for a while, and you will end up with the same outputs with these two very different-seeming networks.

How is this possible? Well, the 3-gate network is richly interconnected, with each gate doing double and triple duty. On the other hand, the big 66-gate network is much more linear, with each gate serving just one tiny role.

Rich interconnectivity is why the 3-gate network can punch above its weight, computation-wise.

And it just so happens — so says Christof Koch — it’s also why the tiny 3-node network has some small bit of consciousness… while the much bigger 66-node network has none.

In other words, Koch’s claim is that consciousness is the same as how tightly integrated a network is, and how many distinct roles its elements serve.

​​That’s why certain parts of the human brain give rise to consciousness… while a computer, no matter how fast or smart it gets, will never be conscious.

I can’t judge Koch’s argument one way or another. But I feel there’s something there, because his idea stimulated an analogous idea in my own mind. I think something similar happens in writing and communicating ideas.

Let me show you. Here’s the intro to the 1994 reprint of Marshall McLuhan’s Understanding Media:

“Thirty years ago this past summer Herbert Marshall McLuhan published Understanding Media: The Extensions of Man, and within a matter of months the book acquired the standing of Holy Scripture and made of its author the foremost oracle of the age. Sel­dom in living memory had so obscure a scholar descended so abruptly from so re­mote a garret into the center ring of the celebrity circus, but McLuhan accepted the transformation as if it were nothing out of the ordinary, nothing more than the inevi­table and unsurprising proof of the hypoth­esis that he had found in the library at the University of Toronto.”

How did McLuhan go from obscure scholar to oracle in a matter of months? From the same intro:

“Despite its title, the book was never easy to understand. By turns brilliant and opaque, McLuhan’s thought meets the specifications of the epistemology that he ascribes to the electronic media – non­ lineal, repetitive, discontinuous, intuitive, proceeding by analogy instead of sequential argument.”

So that’s the idea I wanted to share with you.

A textbook and a book of the Bible both convey information. Possibly even the same information.

But a textbook creates no experience, no consciousness in the reader’s brain. A textbook might be useful. But it’s too linear, and that’s why it’s forgettable, and it inspires nothing.

On the other hand, take writing like the Bible or McLuhan’s Understanding Media.

​​These are non-linear, self-referential works, where each passage is doing double and triple duty. ​The more integrated the writing, the more it creates an experience of consciousness in the reader’s brain.

That’s why these books are remembered, absorbed, and acted upon. That’s why they can transform somebody from obscure to celebrity. And it just so happens, that’s why they punch above their weight, influence-wise.

Early success

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The gangly young man stepped inside the office and froze. He took a step to the side and pressed up against the wall.

His eyes darted from desk to desk. But nobody took notice of him.

Finally, he spotted somebody even younger than himself at one of the desks. He walked over.

“Hey buddy,” he said. “Maybe you can help me. My company has an account with you guys. They sent me down here because we just got some new business. I’m supposed to buy more ads. Can you tell me who I should talk to?”

The even younger man at the desk blinked a few times. “Actually,” he said, “that’s something I can help you with.”

The year was 1900. The place was the Lord & Thomas advertising agency in Chicago.

The young man who came looking to buy more ads worked for Collier’s Publishing. And the even younger man he approached was a 19-year-old Albert Lasker.

Perhaps you’ve heard of Lasker already. At 18, he started work as an office boy at Lord & Thomas. At 19, he became an accounts man. At 23, he became partner. At 32, he became CEO.

Under Lasker’s tenure, Lord & Thomas ran breakthrough campaigns, building brands like Palmolive, Pepsodent, Sunkist, Kotex, and Lucky Strike. And today, Lasker is known as one of the greatest advertising men of all time.

Lasker had natural talents that made him such a success in advertising, and at such a young age. But none of it would have happened — so Lasker claimed later — were it not for a few early successes. Like that Collier’s account, which landed in his lap thanks to his look of inexperience.

Early success.

I recently looked at the areas of my life where I’ve persevered and achieved something. This includes copywriting.

I made a list of common elements. There turned out to be three crucial things.

The first was an experience of early success. It gave me the belief to persevere when things got hard.

And vice versa. When I look at things where I failed… I find I didn’t have any early successes. Maybe I was following a process that was supposed to work. But without a signpost to tell me I was on the right path, it felt like wandering in the wilderness. So I gave up.

My point is that an experience of early success can be transformational.

Keep this in mind when you’re trying to retain customers or clients… or manage yourself.

An early success can come from blind luck and land right in your lap, like it did for Albert Lasker.

But with a bit of preparation, scheming, and maybe downright fakery, you don’t need luck. You can create an experience of early success with near certain probability. For your clients or customers or yourself. And once that happens… who knows how far you will go?

By the way, would you like to know about the other two crucial ingredients I found for long-term success in copywriting?

It’s something I haven’t written about before. But if and when I do, it will go into my email newsletter. You can sign up for that here.

Obvious one-time product placement inside

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“Mona, I am drinking my milk right now.”

He pours out a full glass of milk with an ice cube in it. He tops it off with vodka from a Smirnoff bottle. And he drinks it down.

I saw this scene from Mad Men once, probably 15 years ago.

I thought it was great. It still sticks in my mind. But I never did buy a bottle of Smirnoff. And if I were to ever buy vodka, Smirnoff wouldn’t be my first choice.

So product placements — do they work?

Professors in business schools trip over each other to answer this question.

They take real TV shows. They splice in different kinds of product placements. They show them to students. And then they ask, “By the way… what do you happen to think of Smirnoff?”

As a result, these marketing professors come up with conclusions like:

1. If a product placement is subtle, then repeated exposure actually improves attitude towards a brand.

2. If a product placement is obvious, then repeated exposure hurts attitude towards a brand.

Interesting, right? Except you can’t really tell what it means in the real world.

After all, like my Smirnoff story from above shows, a product placement can “work” great. And yet still no sale.

But here’s a surprising bit from the same research, which might be more useful. These marketing professors also asked students, “Oh, and even more by the way… what did you think of the show?”

Same show of course, just different types of product placements spliced in. Result:

1. People liked the TV show the most if it had a SINGLE OBVIOUS product placement…

2. Next came the show with MULTIPLE SUBTLE product placements…

3. Next, the show with a SINGLE SUBTLE product placement…

4. And finally, far down in last place, MULTIPLE OBVIOUS product placements. People really didn’t like the show in this case.

Which fits my beliefs about how we all go through life.

We like buying stuff. We also like shortcuts that cut down our work of making buying decisions. But we want to feel we are in control of those decisions… even when we are not.

Whatever. I thought this might be useful to you, in case you have your own TV show, whether that’s an email newsletter, or a YouTube channel, or your own Facebook group.

It’s not clear that an occasional clear plug will be optimal for your sales. But if your biz is built on relationship first… and sales numbers only second… then the above academic result is something to consider.

And in that spirit, let me say I found out the above while doing research for my upcoming book. It’s called The Gospel of Insight Marketing. And it’s all about the most powerful way to persuade people to buy… even in markets where people are jaded, hostile, or frankly indifferent to your pitch.

The book isn’t out yet. I’m working on it now. But I won’t bring it up again, at least not obviously, until it’s ready for reading. After all, I care my relationship with you… and science says this is the way to go.

Finally:

If you’d like to find out when my Gospel book is ready for reading… sign up for my email newsletter.

How to develop your voice even if you don’t have one

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I came across the following question today:

So this is one thing I’ve been trying to explore and develop.

I can write and convey ideas or messages, but it mostly comes out pretty dry (I’m a pretty boring person overall).

But I often read that punchy and upbeat copy, where you can really hear ‘voice’ and character come through.

Has anyone got any tips or articles or videos or professional quote makers they can recommend to develop this side of my writing?

Or should I just focus on writing dull informative stuff?

I’m also a pretty boring person, so this is a question I used to worry about as well. But I don’t worry about it any more. It seems to have taken care of itself. I asked myself how.

​​Here are a few ideas that came out — maybe they will be useful to you:

1. Write more. Swagger comes from lots of walking, up and down the same street.

2. Write faster. You’ll find stuff on the screen that makes your eyes pop out. “Where did that come from?”

3. Show and then tell. Punchy and upbeat copy is less about how you say it than about what you say. And it’s less about what you say than what happens in your reader’s head as a result.

4. Copy other writers for a while. I once read that Henry Miller would type up entire books by his favorite authors.

5. Self-consciously work on developing your voice. Invent your own phrases. Your own twists on cliches. Your own spelling. Most of it will be stupid. Most.

6. Infuse your own interests into your copy. Comedian Andrew Schulz: “Who cares if they relate to it? Make them relate to it.”

7. Get enthusiastic before you write.

8. Limit your editing. This is the second half of #2 above, for after you’ve finished writing.

9. Write more casual than you think is ok. You can always edit later.

10. Inject more drama. This goes back to #3 and #6 above. Your voice, like your writing in general, is more about what you say than how you say it.

And here’s a bonus #11:

Consciously do stuff that you know is wrong. For example, listicles like I’ve just written — they violate the Rule Of One, right?

​​Right. You probably won’t follow any of my ideas above, or even remember them come tomorrow. Even so. The more sacred a writing rule is, the more important it is to break it on occasion.

But here’s a rule that’s too sacred to break:

If you’re writing sales copy, you have to have a call to action. Otherwise the whole message was pointless. And in that spirit, my CTA to you is to sign up to my email newsletter about marketing and copywriting. If that’s something you can relate to, here’s where to go.

Free self-assessment: Which ad won?

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Do you want a little self-assessment? If you do, take the A/B test below:

VERSION A

[Illustration: Panel containing a list of symptoms of nervous trouble]

Headline: Thousands suffer from sick nerves and don’t know it

VERSION B

[Illustration: Photograph of a nerve specialist]

Headline: Have you these symptoms of nerve exhaustion?

One of these ads was a big flop and ran only once. The other was a big success and ran over and over.

So which is which?

Think about it…

… think…

… take your time…

… all right. You ready?

The winner is B. But the right answer is less important than what you yourself thought the right answer was. Here’s what I’m thinking.

According to John Caples, who reported this A/B test in his Tested Advertising Methods, headline B won because it has the word you. On the other hand, says Caples, the losing headline is “simply a statement of fact.”

It certainly could be that. But maybe it’s the word these in the winning headline. Or maybe it’s the picture of the nerve specialist.
​
Or maybe, and this is just my guess, it’s that word thousands that killed the losing version. Because dig it:

One of the fundamental needs we all have is to feel special. That need is so powerful that sometimes, we are willing to hang on to our pain because it allows us to keep feeling special.

“Thousands might suffer from sick nerves… but that’s not my case unfortunately. My case is unique.”​​

So if you chose Version A in the self-assessment above, here’s a diagnosis:

You might be too truthful and direct with your marketing. You could benefit by protecting your prospect’s specialness a little more. At the least, don’t bluntly say, “I’ve seen your case a thousand times before. Here’s a cure.”

And if you chose Version B above, you probably have an intuitive understanding of the value of making people feel special.

​​In that case, remember there are simple and easy tactics for making people feel special. But you probably already realized this — since you’re a Type B.

Finally:

Here’s a special offer for you if you guessed A on the test above.

But you say you guessed B instead? How unusual. In that case, here’s a special offer for you also.

Cats and rats and Dan Kennedy

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The siege of Leningrad lasted 872 days. During that time, the city was ruined, the people were desperate, and hunger was rampant. As a result, the cat population suffered.

By 1943, when the siege was finally lifted, the people of Leningrad had eaten all their cats.

This turned out to be a short-sighted decision. Because without the cats, the rats multiplied. The rats attacked the few remaining stores of grain and spread disease throughout the city.

The people of Leningrad hunted the rats, shot at them, even squashed them with tanks. Nothing helped.

That’s why, when the siege was lifted, four wagonfuls of cats were the first to enter the city.

At that time, a kitten in Leningrad was worth 400 rubles, the equivalent of 10 precious kilos of bread. But it was worth it. Because the meowing division, as it was called, soon took care of the rat problem.

​​Grateful citizens of Leningrad, now St. Petersburg, raised statues in memory of the heroic cats.

I mostly wanted to share this story with you. I thought it was both horrifying and funny. But since this newsletter is about copywriting, let me also try to connect it to something useful.

One of the best copywriting resources I own is the Business of Copywriting Academy that Dan Kennedy did with AWAI. It’s not about how to write copy. Like the name says, it’s about the business of being a copywriter.

And in there, Dan says that if you want to get rich as a copywriter… if you want to have lots of work and clients who celebrate you as a rainmaker… then you should get adept at finding certain wins.

That’s usually not the projects the client will come to you with.

The client will usually come to you and say, “We think we have a rat somewhere in the building. We’ve had four other cats come through and search for the rat. They failed. We’d like you to try next.”

No no no, says Dan. You want to work on things that are a certain win, or as close to it as possible.

The client won’t tell you what those are. He can’t see them himself.

But if you keep your ears up and your whiskers out, you will start to spot situations where you will succeed, almost regardless of what you do. Situations that are the copywriting equivalent of being a cat in post-siege Leningrad. Where bare competence is enough to deliver heroic results.

And if you make a habit of hunting down such opportunities, you can soon start to charge all the rubles you want… in spite of wagonfuls of competition… and who knows? One day, you might even get a statue raised in your honor.

In the meantime, you might like some more ideas on the business of copywriting. One option is to go for Dan’s AWAI course, fully worth it. Another option is to sign up for my email newsletter, where I sometimes share ideas and experiences on this topic.