Gary Bencivenga

How to get away with murder and sales

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“‘This young man did not deserve to die on a parking lot of Long John Silver’s on a Saturday night,’ Chris Bailey, Indianapolis Police deputy chief, said after the killing. ‘Those with information who are not sharing with us should be ashamed of themselves.'”

A couple of years ago, the national murder clearance rate dropped to its lowest level ever since the FBI started tracking the issue.

The clearance rate measures how many murder investigations ended with an arrest or with an identification of a suspect.

Nationwide, it’s around 60% right now.

In big cities, however, it’s much worse.

So for example, in Indianapolis, you’re more likely to get away with murder than not. And if you shoot somebody dead in Chicago, you’ve got roughly a 75% chance of never being caught.

So what’s behind this?

There are lots of possible explanations. But one big reason — at least according to police chiefs — seems to be a growing unwillingness to talk to the police, whether it’s out of fear or simply because of a no-snitching policy.

Which is pretty crazy if you think about it. People dislike or distrust the police enough to side with murderers.

And as usual, there’s a lesson here that you can apply to your own marketing.

​It’s a powerful technique that you can use to get your market to side with you — even though you might be worse than a murderer (that is, a salesman).

This technique something I learned from copywriting legend Gary Bencivenga. In a nutshell, the technique is to create a common enemy. ​​In Gary’s own words:

“Instead of the usual ‘I’m trying to sell you something,’ which sort of sets up immediately in the reader’s mind a you-versus-me mentality, I found a way to shift gears by saying, ‘it’s you and me against these other guys.’ And if you can create an enemy in your copy, that’s what happens. You set up a three-point discussion and you come around from your side of the desk to be on the reader’s side of the desk and then it’s you and the reader against the enemy that you’re railing against.”

Of course, you want to be careful when you pick your enemies.

And I would also add, you want to be intellectually honest.

In other words, pick on people (or ideas) because you genuinely disagree with them — not just because you are looking for a fight.

The good news is, if you start looking around your market, you’re very likely to find good candidates to turn into enemies. And when you identify them, you can start honing the perfect message to position yourself against them.

How do you hone that perfect message?

One way is to write daily emails to your list, and see what they respond to best. And if you want help with those emails, then you might like the following:

https://bejakovic.com/profitable-health-emails/

“America’s best copywriter” offers a 2-part formula for sucking readers in

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I’m re-reading Maxwell Maltz’s self-help classic Psycho-Cybernetics, which opens with the following sentence:

“During the past decade a revolution has been quietly going on in the fields of psychology, psychiatry, and medicine.”

Now if you ask me, this is a great opening line.

In case you’re interested, I’ll tell you why — and how you can use this to suck your own readers into your copy.

To get started, let’s look at a couple of alternative opening sentences old Max coulda used. For starters, here’s one:

“During the past decade a revolution has been quietly going on.”

This opening line isn’t bad.

It sounds mysterious. And sometimes, that’s enough to suck readers in.

But it might not be enough, because this opening line is also very vague.

Anybody who reads this might rightly say, “So what? There are too many revolutions out there to worry about right now.”

That’s why this opening line gets a B-.

Now let’s look at a second possible opening line:

“During the past decade researchers in psychology, psychiatry, and medicine have come to an important conclusion.”

Boy that’s a dull duck.

While the content is pretty much same as in Maxwell Maltz’s original, there’s no intrigue.

There’s no excitement.

There’s just the cold feeling that reading on will be work and not fun.

That’s why this second opening line gets a C-.

Maybe you see where I’m going with this.

Because the B- and C- aren’t grades in the traditional sense. I’ll let Gary Bencivenga, who has been called “America’s best copywriter” and “The Michelangelo of direct mail copywriting,” explain it in his own words:

“In pondering this, I realized a great truth about headlines: your level of interest is directly proportional to the presence of two factors: benefit and curiosity. Either one without the other is a devastating weakening. I = B + C. Interest equals Benefit plus Curiosity.“

And there you have it.

The first alternate opening line was missing a benefit (B-).

The second was missing curiosity (C-).

The original Maxwell Maltz opening line wasn’t missing anything. It had both benefit (don’t tell me you have zero health or mental issues) and curiosity (a quiet revolution?). That’s what made it so good.

The good news is, you now know a formula that let’s you do the same: I = B + C. This works whether you’re writing a headline, a subject line, or some other crucial piece of copy, like an opening sentence.

Or a call to action. Speaking of which:

I’m putting together a book on email marketing for the health space where I will share what I’ve learned writing for some big clients. And I’ll also share examples of some of the most successful emails I’ve written — including a 5-part email sequence that tripled sales in a funnel for RealDose Nutrition, an 8-figure supplement company.

If you want to get your paws on this book when it comes out (and get it for free), here’s where to sign up:

https://bejakovic.com/profitable-health-emails/

Five words to get to the heart of why people don’t buy

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A true story about objections:

A chemical supplies salesman goes into a client’s office. The client used to have a big account with the salesman’s company, but about a year ago, he mysteriously withdrew his business.

“Why?” the salesman asks timidly.

“We decided to give your competitors a shot,” says the client. “They’ve proved to be perfectly satisfactory, so we will stick with them.”

Hmm.

What to say?

Well, one option is to take a page out Frank Bettger’s book How I Raised Myself From Failure To Success In Selling.

Back in the 1920’s, Bettger was a pro baseball player. He then got injured and started selling life insurance.

Very unsuccessfully, at first.

Eventually though, he became quite the salesman. In time, he even teamed up with Dale Carnegie on the self-help lecture circuit, and wrote the “How I Raised Myself” book after Carnegie encouraged him.

That book, although it’s not well-known today, had quite the following once.

Gary Bencivenga, widely believed to be the greatest copywriter of all time, and Marty Edelston, the founder of the direct response behemoth Boardroom/Bottom Line, both credit it for their massive success.

Anyways, one thing Bettger says in the book is he kept a list of reasons why people didn’t buy.

He tallied them all up, across some 5,000 sales interviews.

What he found is that around 60% of the time, the initial, logical objection that people gave for not buying was not the real reason.

Bettger advised first asking “Why?” to get this first reason.

He’d listen.

And then, he’d say, “In addition to that, is there any other reason you might have for not buying?”

In total, those five words — “Why” and “In addition to that” — were usually enough to draw out the real objection.

They worked in the case of the chemical supplies salesman above. (It turned out the client was angry that a special discount had been discontinued without notice.)

All of which is great if you can talk to your prospects.

This is something you do in direct sales. You might even be able to do with copywriting, if you can find prospects to interview.

Unfortunately though, it’s not always possible.

So how do you get at those hidden reasons when all you have is a customer avatar?

Well, you need workarounds.

I have my own — basically how I do research.

I’ll talk about this in more detail in my upcoming book on email marketing for the health space. If you want to raise your emails from failure to success in selling, you might be interested in grabbing a free copy of this book when it’s out. Here’s how to do that:

https://bejakovic.com/profitable-health-emails/

The “fresh fish” sales argument

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Here’s a true story about hypocrisy:

It has to do with DVDs.

About 10 years ago, if you bought a DVD to play at home, you would first have to sit through a little educational video. The short video had a driving, Prodigy-like soundtrack, and it said:

“You wouldn’t steal a car…”

“You wouldn’t steal a television…”

“Downloading pirated films is stealing.”

“Piracy. It’s a crime”

Tell me more, Mr. DVD.

You see, it turns out that driving Prodigy-like music in the background, which was used in the original video and was distributed to millions of DVDs, was actually pirated.

A Dutch musician by the name of Melchior Reitveldt wrote the music for the Dutch royalty organization, under the agreement that it was to be used one time at a local music festival.

Once Reitveldt realized his music was being used across the world without his permission, it took him quite a bit of time and effort to actually collect his royalties from that same Dutch royalty organization, which had cheated him earlier and which was crying about piracy.

Anyhow, I’m not here to talk about copyright.

But copywriting, on the other hand, we can discuss.

You see, today I was writing an advertorial for a dog seat belt. I didn’t even know these existed until a few days ago, but it makes perfect sense.

Your dog goes in the car.

If he’s not restrained, he can jump in your lap while you’re driving, jump out the window when he sees a biker, or get catapulted when you hit the brakes.

It seems that woke dog owners are fully aware of this fact.

And one statement many dog owners repeatedly made was an echo of the piracy ad:

“You wouldn’t let your toddler walk up and down the back seat… So why would you let your dog do it?”

There’s something here.

In fact, the great Gary Bencivenga used this argument as well, when selling premium, fresh-pressed, mail-order olive oil:

“You and I insist on fresh milk, fresh eggs, fresh fish, fresh meat, and fresh produce. Don’t we deserve fresh olive oil???”

So in short, this “You wouldn’t… So why would you…” formula can often (not always, see the piracy ad above) be an effective sales argument to throw in.

And since I first noticed this argument in that Gary B. sales letter, I will from now on call it the “fresh fish” argument to help me remember it for the future.

On an entirely other note:

If you need fresh advice on how to get started as a copywriter, specifically on the online platform Upwork, you might be interested in my upcoming book on the topic.

To get notified when I finish it up and make it available, sign up below:

https://bejakovic.com/upwork-book-notification-list/

The worst aromatherapy book Broadway has ever seen

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“Tonight, essential oils. Tomorrow…”

The Producers — a brave and brilliant comedy from back in 1968.

The basic plot goes as follows:

A Broadway producer named Max Bialystock meets an accountant named Leo Bloom.

Together, they realize that a play that flops could earn more money than a big hit.

So they set out to produce the worst play in the history of Broadway. It’s titled:

“Springtime for Hitler”

It’s shocking, it’s campy, it’s offensive, and it’s guaranteed to fail. Except, against all odds, it becomes a hit.

Well, I am currently having my “Springtime for Hitler” moment.

You see, once upon a time, I got into the aromatherapy niche. This was mostly a marketing exercise, and the main reason I chose aromatherapy was the big interest I saw among Amazon best selling books on the topic.

In other words, I expected it to be a quick cash grab or more likely a flop.

Fast forward a few years, and I am genuinely interested in essential oils (I use them myself), I’ve spent hours upon hours researching and writing about the topic, and I’ve even become a low-level expert on the matter.

And now, I have my very own book to prove it.

As of today, my first book about essential oils, Essential Oil Quick Start Guide, is live for sale.

And while it’s not a Broadway hit yet, I do have my first sales trickling in.

Anyways, you can see the sales page at the link below.

If you have zero interest in reading about essential oils, it probably won’t make you buy. Still, it might be worth looking at just to see how I weave in valuable information (suggestion: Gary Bencivenga) with a non-stop barrage of bullets (suggestion: Gene Schwartz). Here’s the link:

http://www.unusualhealth.com/quick-start-guide/

The mere puffery of sales pages

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Back in 1997, Pizza Hut sued Papa John’s Pizza.

They claimed that Papa John’s slogan — “Better ingredients. Better pizza” — was misleading advertising.

After all, who’s to  say that better ingredients do indeed make for a better pizza? It sounds like some kind of tomato-industry propaganda.

Anyways, the initial ruling was in Pizza Hut’s favor. On appeal, however, Papa John’s won out.

The court decided that Papa John’s slogan was mere puffery — meaning an empty exaggeration that didn’t influence buyer behavior.

I thought of this today because I finished up the sales letter for my new book on essential oils.

And as usual, I sent it over to my trusty proofreader and copy editor.

AKA my mom.

“It’s good,” she said, “I just feel like it might be a little too broad.”

“You mean it’s too long?”

“Yes,” she replied. “It reads nicely, I’m just not sure that anybody would read all this.”

And she’s definitely got a point.

Even though this sales page features some valuable information (thanks Gary Bencivenga) and a bunch of curiosity-baiting bullet points, I’m not sure I would read it all myself if I were my own potential customer.

No surprise there.

In fact, for many of the online purchases I’ve made in the last year or so, I did not read the sales page. I was already sold long before I got there, and I just scrolled straight to the end to the “BUY NOW ” button.

I expect the same to happen with my customers — because they can only get to this sales page from my emails, and I expect them to be pre-sold thanks to those emails.

So is the sales page mere puffery in that case?

In other words, is it just empty advertising that doesn’t influence buyer behavior?

It might well be.

After all, several respected marketers I follow have had successful product launches by sending people straight to the checkout, no sales page in sight.

It’s something I might try in the future, as I get more experience selling to this particular audience.

For now though, if you want to get an idea of the kinds of emails I will be writing to actually sell this course, sign up below to get a free copy of my upcoming book.

It deals with email marketing for the health space, including for info products like the one I’m launching. Here’s the link:

https://bejakovic.com/profitable-health-emails/

4 quotes about the unimportance of sales copy

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I was listening to the latest edition of the Copywriters Podcast, in which David Garfinkel interviews Brian Cassingena.

Brian used to be the head copywriter at Mindvalley, and now he seems to have gone rogue, helping individual businesses improve their sales funnels.

David asked Brian about the biggest mistake he sees with funnels. This was Brian’s response:

“[Businesses] are not split-testing enough. We assume — copywriters are the same — we assume we know what would work best.”

Isn’t that what you pay a copywriter for though?

A good copywriter — an A-lister like Brian — can be expected to get top-gun results much of the time, or at least drastically outperform some schmuck off the street.

Right?

Maybe not.

Here’s what Dan Ferrari, another big name who writes sales copy for the Motley Fool, has to say on the topic:

“The C-level marketers that test 50 promos per year will beat the A-list marketers that test 5.”

What?

Come on, Dan.

Seriously.

What about guys like Gary Bencivenga, whose copy never lost, always became the control, and made his clients millions of dollars without fail?

Well, here’s Gary Bencivenga himself, describing a part of his decision process on whether he would accept a project or not:

“What I really want to know about the advertising is whether or not I see an easy way for me to beat it. If the advertising was created by somebody like Clayton Makepeace, it’s an immediate turnoff.”

The fact is, Gary wasn’t “selling ice to eskimos.”

He would only take on “easy” projects where he had a great chance of succeeding right up front (no harm there, it’s a smart strategy).

And even then, he would spend months and months upon research, to ensure he would really get the best angle.

Which leads me to the final quote, this from Ben Settle (I’m paraphrasing):

“Copywriting isn’t hard if you know your market well.”

The thing is, copywriting isn’t some dark art where you either know the magic spell or you die.

Instead, it mainly comes down to two things:

1. Researching your market.

2. Testing to see which appeal works best.

If you want to see how this simple 2-step approach can successfully be used in practice (specifically, for selling health products such as supplements), you might like my upcoming book on email marketing for the health space.

It’s not out yet, but you can sign up to get it for free when I do finish it. Here’s the link:

https://bejakovic.com/profitable-health-emails

When infotaining emails fail

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In 1975, the great copywriter Gary Bencivenga joined an upstart direct marketing agency.

They soon put out a gutsy ad in the Wall Street Journal to hunt for new clients. The headline ran:

“ANNOUNCING A DIRECT RESPONSE ADVERTISING AGENCY THAT WILL GUARANTEE TO OUTPULL YOUR BEST AD.”

There were only two catches:

1) You had to give Gary & co. creative freedom on the kind of ad to write — only legal and factual approval was asked for and allowed.

2) You actually needed better advertising. In Gary’s own words, “If we think your present advertising is excellent, we’ll tell you.”

I thought of this today because I’m looking over the wreckage of several email campaigns I wrote for a client over the past few months.

I put in serious work on these emails, and I thought I did a great job. When I handed them over to the client, he loved them. But apparently, they are underperforming what he was using earlier.

The thing is, I saw the earlier email sequences, and I was confident I could do better. They were dull and too heavy on the teaching, and I was going to make them intriguing and infotaining.

But that’s not enough.

What I should have asked for in addition to seeing the email copy is a breakdown of where the sales were coming from.

Were they all on day 0, and people weren’t even reading the emails?

Did sales trickle in as the relationship was established (which means that people actually liked reading the old emails)?

Was it all about the discounts (and was the copy largely irrelevant)?

Were the emails actually making any sales (the client hinted that they weren’t making any money through email marketing)?

Too late to ask now, because the client seems to have moved on to greener pastures.

However, going forward, I’ll insist on this sales info for two reasons:

1) It will help me decide whether I can in fact write emails that will do better. It’s not just about seeing the copy, but about finding out how that copy performs.

2) If I feel I can beat the emails, this info will give me useful clues about how to best do that.

Maybe obvious. But even old Gary above didn’t think to ask for the results in his gutsy ad — which makes me feel a bit better.

Marketing heresy from the world’s greatest living copywriter

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A while back, I was writing a sales letter for a probiotic and I was stuck for a headline.

The unique thing about this probiotic was that the strains it contained were proven effective in clinical studies (unlike just about every other supplement out there).

But that’s a really ugly, non-benefit-oriented feature to highlight in a headline.

So I borrowed a technique that I’d heard of in copywriting legend Gary Bencivenga’s farewell seminar. The resulting headline went something like this:

“Announcing a doctor-formulated probiotic that’s been clinically proven in controlled human studies to…”

And then it went on to list the 7 or 8 separate proven benefits that this probiotic was actually proven to deliver.

When I first heard of this headline technique, it seemed weak to me. After all, isn’t all good copywriting focused on a single, overriding idea? It certainly seems to be the conventional wisdom, and even I’ve done my part in propagating this.

And yet, here we have Gary Bencivenga, widely acknowledged as the greatest living copywriter, somebody who’s won control after control, and who’s been privy to the results of tens of millions of dollars worth of advertising tests, saying that you can have a headline that’s effectively trumpeting a half dozen separate benefits.

“Our *three* benefits are fear, surprise, and ruthless efficiency”

And Gary doesn’t stop there. I was just re-reading an interview he’s done with another famous copywriter, Clayton Makepeace, and I came across the following:

“I know this sounds like heresy, but I’d much rather have in a good direct mail package three or four or 10 good reasons to buy, than to have to sacrifice nine of them in favor of the one USP. The USP really can be misapplied to direct marketing where you have the luxury of closing the sale on the spot and can give one dominant reason to buy but also seven or eight other reasons. You don’t have to abide so religiously to a single Unique Selling Proposition.”

So what to make of all of this?

Maybe Gary understands copywriting at such a deep level that he can afford to break rules that apply to the rest of us.

Maybe he’s just stating in a slightly stronger form what many copywriters already do (“give one dominant reason to buy but also seven or eight other reasons”).

But maybe, just maybe, the current emphasis on “The One Big Idea” is a bit of a fad, and maybe there are other effective ways to create a successful direct marketing promotion.

Interesting guarantees, part 1

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“You’re going to like reading this post. I guarantee it.”

Guarantees are a penny-a-dozen throughout marketingworld. And even double-your-money-back guarantees aren’t so unusual. Typically though, they are reserved to fairly small offers.

Today however, I came across a version of a double-your-money-back guarantee that’s pretty enormous. I heard about it on a conference call put on by Justin Goff and Ian Stanley. Both of these guys are very successful marketers and copywriters, and they were on the call sharing their experience and answering questions about marketing.

At the end of the call, Justin made a pitch for his Beat Your Control Seminar. This is a $25k affair where he will share his 18 “control beaters” and work with businesses to improve on their marketing funnels.

And that’s where the massive guarantee comes in. Justin’s promise is that he will beat these companies’ controls within 48 hours, and make them an extra $100,000 to $5 million this year. If he doesn’t, he will write them a check for double the money they spent to attend — a $50,000 guarantee.

Now I’m not sure whether Justin is really so experienced that he can beat every control out there. Or whether it’s a marketing strategy. Or whether he is simply ok losing that money with a few customers because he will recoup it with others, especially down the line.

Perhaps he’s simply counting on the quality of information that he’s sharing, and on his skills as a consultant, so that for anyone who attends his seminar, the promise and the guarantee will become irrelevant.

I remember reading something similar about Gary Bencivenga. When he joined an upstart marketing agency, they ran an ad in the Wall Street Journal that said they will run a test — either they beat your control or they will refund your ad spend costs. Apparently they got a ton of business from that ad, but nobody was interested in running the test — they just wanted to hire Gary’s agency outright.

A similar offer from 40 years ago.

Anyways, Justin’s guarantee was big and specific and impressive enough that I wanted to record it, in a similar way that I recorded an interesting offer last time. I’ll keep recording interesting guarantees and offers going forward. Which brings to mind something else Gary Bencivenga wrote:

So, Top Gun, what “red shirt” should you be looking for in your marketing campaign? What do you think is the one thing that could most easily double your response? A breakthrough headline? Hot new premium? A lapel-seizing lead for your letter?

Decide what it is, then start looking for it today. And don’t close your eyes until you find it.