Persuasion

Tall Chinese boys and the Zappos case study

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I often wonder why teens seem to be getting taller, even in countries that are not famous for tallness — like Italy or China. Today I found a potential answer.

According to a study published this month in The Lancet, it comes down to nutrition. Improving nutrition is why Chinese boys became 4 inches taller in 35 years, and went from 150th tallest on the list to 65th. Meanwhile, boys in the UK got only one inch taller during that time, which dropped them from 28th place to 39th.

Dr Andrea Rodriguez Martinez, the lead author of this study, concluded by saying:

“Our findings should motivate policies that increase the availability and reduce the cost of nutritious foods, as this will help children grow taller without gaining excessive weight for their height.”

It was the bit about “increasing availability” and “reducing cost” that got my attention. It reminded me of a case study reported in Jonah Berger’s book the Catalyst, about the online shoe retailer Zappos.

In their early days, Zappos was limited in how low they could cut their prices — Nike didn’t want their cool new sneakers being sold cheap.

But even if Zappos could offer lower prices than in retail stores, people would still be wary of buying shoes online.

So what Zappos did instead was remove roadblocks to buying. They offered free shipping instead of lowering prices.

It could have been disastrous for the company… but it was not. Zappos went from struggling ecomm startup to a $1.2 billion buyout from Amazon.

So my message to Dr Rodriguez is, instead of pushing for food voucher programs… advocate for more vending machines selling expensive but delicious dehydrated zucchini chips. And watch those kids shoot up in height rather than width.

But it’s unlikely Dr Rodriguez will listen to me. Maybe you will.

So my message for you is that free shipping makes any offer more enticing… and that price is often not the main objection that you need to address. Rather than trying to compete on price, ask yourself why your prospects are not buying already — and then remove that roadblock directly.

Let me give you an example:

I write a daily email newsletter. It’s free, so I can’t cut its price any lower without paying you to sign up. But the fact is, you can subscribe to it and if it’s not right for you… you can unsubscribe any time with just one click. No risk. No hassle. So why not try it out? Click here to sign up now.

Petty but powerful: Wiping the smirk off your frenemy’s face

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Many parts of Europe are entering lockdown these days. Since I do not like being locked down, I am running in hope of avoiding the avalanche.

And so yesterday, I found myself in a local rent-a-car office. The city I was in had entered lockdown, including for travel. But other parts of the country were still open. So I wanted to rent a car.

“To do what?” asked the rent-a-car clerk, barely looking up from his laptop.

“To leave the city,” I answered.

He snorted and went back to looking at his computer screen. “Not possible.” The subtext was that I was stupid even for asking.

And yet, I managed to rent a car today, after asking at two other places. And as I was driving my tiny Citroen and heading towards freedom, I passed by the first rent-a-car office, the one with the “To do what” clerk.

For a moment, I thought about pulling over, popping into the office, and dangling my Citroen keys in his face. “Not possible, huh?” I imagined him looking at me sourly from behind his laptop, with nothing to say.

Petty, I know. But it’s human nature. And that’s what I want to tell you about.

You might have heard already that one dimension you can add to your copy is to is to bring in an audience.

Usually, that means saying something like, “Imagine the excited crowd of pretty girls pushing past each other for the chance to see you drive down the street in your tiny Citroen.”

But an audience can be more specific, and more negative. Because we all have a relative, a frenemy, or just a rent-a-car clerk who scoffed at us once.

If your product can help wipe the condescending smirk off that person’s face — well, then you should say so. For example:

Imagine that first copywriting blowout you got. Maybe it was your first client… or a bit later on… when somebody told you, “This is beneath my standards. I refuse to pay for this.”

Well, imagine that person, and their face, when they see you a successful, in-demand, persuasive copywriting genius.

Tall order, you say? Not if you sign up for my daily email newsletter, which is full of copywriting lessons like the one you just read. So if you want to get back at that person who gave you your first copywriting blowout… click here to subscribe.

The George Costanza method of client seduction

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There’s an episode of Seinfeld where George Costanza, the fat short bald loser who is always making up exciting careers for himself to impress women, realizes that everything he has done in life has lead to failure.

Desperate, George takes another tack.

He goes bizarro. He does the opposite of whatever he would normally do.

George starts by ordering the opposite lunch from what he normally gets. He then notices an attractive woman looking at him from across the restaurant.

Bizarro George decided to get up and go talk to her — because normal George never would.

“Excuse me,” George says to the woman, “I couldn’t help but notice you were looking in my direction.”

“Oh yes I was,” the woman explains. “You just ordered the exact same lunch as me.”

George takes a deep breath.

“My name is George. I’m unemployed and I live with my parents.”

The woman turns to face him fully, her eyes sparkling and a smile spreading across her face. “I’m Victoria. Hiii…”

Chris Haddad said in a recent interview that if you are a freelance copywriter, then you should be constantly going on Facebook, bragging about how great you are, and sharing all of your successes and testimonials.

That’s one approach. It can definitely work.

But there’s another approach. It’s when you seek to not impress. Instead, you give clients reasons why you are not a good match for them. You refuse to talk about your experience and successes, or at least you put it off as long as possible.

This is nothing more than a page out of Jim Camp’s negotiation system. You’re looking for a no. More importantly, you are eliminating any neediness that’s typical when freelancers talk to clients.

Very likely, this approach is not right for you.

But if you find that the typical advice of confidence and bragging has lead you to failure over and over… then this bizarro George approach is worth a shot. Because it can work, and not on just on TV.

Here’s another thing that is very likely not right for you:

My daily email newsletter. Very few people subscribe to it. Even fewer read it.

How to sell a broccoli-of-the-month subscription program

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One of my copywriting clients has a marketing conundrum:

He sells an app that helps real estate investors track down info on vacant houses. He charges $49 a month for the app. It’s a good product and customers love it. But it’s too practical and too unsexy to sell to people who just click over from YouTube or Facebook.

So what to do?

I had an idea. I told him to create a course on getting hot seller leads… price it at 10x the cost of the app… and put it up for sale on his site.

It doesn’t matter if anybody buys the course. What matters is that he can now legitimately say, “Here’s how to get my premium $497 course on getting hot leads for FREE.” The answer, of course, is that the prospect has to sign up for a trial of the app.

This is not my idea, by the way. It’s been in use in one form or another since prehistoric times, when some Neanderthal started selling a newsletter on mammoth-hunting strategies. But I thought of it because I once saw a Frank Kern VSL that did this exact same thing.

Frank was selling a $397 membership program for consultants and clients. That’s a tough sell to cold traffic.

What wasn’t a tough sell was getting somebody to accept a FREE gift of Frank’s $4k course on getting clients. Of course, the way to get this FREE gift was with a risk-free trial of the $397 membership course.

My point is this:

If you’re in the business of selling a broccoli-of-the-month subscription program, give away a FREE 10-layer chocolate cake to get people to sign up.

You can even offer crazy bribes if you’re giving your broccoli away.

For example, I write a daily email newsletter. It’s totally free to sign up for it. But if you sign up for it here, and you reply to the welcome email and refer to this blog post, I’ll give you a FREE half-hour consult on any topic you may want — such as writing horror-story advertorials… daily emails that bring in the bacon for ecommerce businesses… or getting started as a copywriter and marketer.

A technique for $100k+ copywriters only

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How’s this for under-the-radar persuasion:

In 1999, tobacco company Lorillard (which owns brands like Newport and Kent) ran an ad campaign to keep teens from smoking.

This was part of Lorillard’s public relations work. Officially, the goal was to make the company seem like your alcoholic but benevolent uncle, trying to steer you away from his own wayward path.

But beneath the surface, something else was lurking.

The ad campaign featured the message, “Tobacco is whacko if you’re a teen.” This might sound awkward or quaint, or like a typical example of brand advertising with a stupid slogan.

But it’s not that at all. Dig it:

A later statistical study found that each exposure to this ad increased the intention of middleschoolers to try cigarettes by 3%. In other words, if your kid sees this ad 30 times, his or her odds of trying a cigarette double.

What’s going on?

Well, it’s the tail of that message. “… if you’re a teen.” Which by extension means, tobacco ain’t whacko if you’re grown up. In that case, tobacco is cool-o and sexy-o. No wonder millennial McLovins figured it was time to light up.

My point being:

In traditional direct response marketing, you can’t mess around. You tell people what you’ve got and all the irrefutable reasons why they need it.

But in today’s world, you’ve email and youtube vids and instagram posts. These media are free, so it pays to experiment with alternate messaging. For example…

Instead of telling your prospects your offer is perfect for them, tell them your offer is not right for them. At least not yet, because they are not yet the person they want to become. And then hit them with that same message thirty more times — and your odds of making the sale might double.

And now let me come clean:

My daily email newsletter is totally whacko unless you’re already making $100k+ as a copywriter. But if you don’t believe me, click here and subscribe.

Persuasion world: Men wanted for hazardous journey

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A few days ago, I was talking to a successful copywriter. He said he had studied Dan Ferrari’s sales letters in detail.

(Dan, as you might know, is another successful copywriter, with a string of big-name controls.)

So I mentioned a presentation Dan once gave, where he broke down one of his most successful promotions. I offered to send successful copywriter #1 this presentation.

But he seemed reluctant. It seemed he had gotten what he wanted from Dan’s sales letters alone… and he didn’t want or need to hear Dan’s take on it.

And you know what? I can understand.

I liken it to going to see a movie versus reading a review of that same movie. The review might be good, might be bad… but even if it was written by the director himself, it’s certainly going to be a very different experience than seeing the real thing.

It won’t stimulate the same random pathways in the brain. It won’t trigger the same emotions. And it won’t allow for much independent thought.

This applies to you too. Right now, you may be reading books… going through courses… skimming emails like this one. Fine. They can give you the lay of the land when you’re new to a topic.

But the map, as they say in NLP, is not the territory.

Somebody else’s second-order interpretation of what persuasion is all about can only take you so far.

​​The good news is there’s a whole wild and dangerous world of TV shows, movies, current events, tabloids, political propaganda, real-life experiences, and yes, even books and articles, just waiting for you to start exploring and asking — why do I think this is compelling?

If you found this argument compelling, you might like my daily email newsletter. Not for any persuasion lessons it might contain… but rather as an example of content that you can dissect yourself. If that doesn’t turn you off, then click here to subscribe.

Read this now because fake urgency

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“This offer will be taken down on Monday August 17.”

That was the threatening notice at the top of the video sales letter.

But it was already well into September. Some technical glitch made it so the page didn’t update to show the date of the upcoming deadline.

As you probably know, deadlines work. Bob Cialdini told us about urgency, but marketers knew about it for decades before.

Thing is, most deadlines are fabricated. Some are more fabricated than others — like the VSL I mentioned above.

I’m not sermonizing that you should only use “real” deadlines and real urgency. But sometimes it’s easy to do so, and it doesn’t require any tech wizardry.

For example, I once wrote a VSL for a kidney disease info product. Kidney disease is chronic, meaning it lasts a long time, and only gets worse.

So at the end of the VSL, I didn’t tell the reader this offer might soon disappear because powerful interests will force the FDA’s hand. Instead, I simply said the following:

But I want you to make this decision now.

You see, kidney disease is much easier to treat the earlier you start to do it.

It’s easier to treat in stage 2 than in stage 3, and it’s MUCH easier to treat in stage 4 than in stage 5.

Look, the information I’m sharing in [product name] will probably be mainstream advice 10 or 20 years in the future.

But you can’t wait for that.

Every day and every week counts, and the sooner you get going, the better your results will be and the better you will feel in the long run.

That’s why I offer this money-back guarantee, because I want you to give this a shot as soon as possible without any risk to you.

I’ve used this same urgency appeal successfully for other health offers, too.

And I think you can try the same argument — the longer you wait to fix this problem, the harder it will get, so why not take up this risk-free offer now — in any aware market. You might not make as many sales as with a fake deadline play… but the quality of the customers will probably be much better.

But here’s some real urgency:

I write a daily email newsletter. If you don’t sign up now, you won’t get today’s edition. That probably doesn’t bother you. But in case it does, click here to subscribe.

Bring out the T-Rex to persuade the unpersuadable

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Picture the following fantastical scene:

Venture capitalist John Hammond is having lunch with three scientists and one lawyer.

Behind Hammond, on the dining room walls, photos are flashing. They show different planned rides at Hammond’s future entertainment complex.

Hammond in opening a place called Jurassic Park. The three scientists are there to give their expert opinion on this project.

They have just seen their first live dinosaurs. It was an awe-inspiring experience.

So Hammond is expecting an enthusiastic endorsement. But then one of the scientists, a black-clad mathematician named Ian Malcolm, starts to speak.

“The lack of humility before nature that’s being displayed here staggers me,” Malcolm says. “Genetic power is the most awesome force the planet’s ever seen. But you wield it like a kid that’s found his dad’s gun.”

Malcolm goes on to explain the root cause of the problem. Success came too easy… Hammond put in no effort to make this achievement… and that’s why he gives no thought to responsibility or consequences.

The other two scientists carefully agree. Hammond, they believe, does not realize the risks he is dealing with.

So what do you think happens?

Does John Hammond say, “By Jove, I hadn’t thought of it like that. I’ll have to give this more thought. In the meantime, let’s put the opening of the park on hold.”

Of course not. You’ve probably seen the original Jurassic Park movie, from which this scene is taken.

What happens is that Hammond listens patiently. He’s a bit surprised the scientists are not on his side.

But no matter. With a chuckle, he shrugs off their warnings. And he sends them on a disastrous tour of the park.

If you’ve been reading my site for a while, you know I’ve written about the persuasive power of analogies and the problem mechanism.

Well you get both in the scene above. “Like a kid that’s found his dad’s gun” is the analogy… “Success came too easy” is the problem mechanism.

And yet, no change of heart.

Because to a person like Hammond, who’s set enough in his current ways of thinking… no argument will be persuasive.

So what can you do if it’s your job to persuade somebody like that?

Simple. But not easy.

You bring out the T-Rex.

After the T-Rex eats the lawyer… and the velociraptors almost eat everybody else… Hammond finally has his epiphany. His park might be a bad idea. Life will not be contained.

Perhaps you’re wondering what my point is. So let me close with the words of Claude Hopkins:

“No argument in the world can ever compare with one dramatic demonstration.”

If you like dinosaurs, you might like my daily email newsletter. Click here to join.

The first millennial saint and the miracle of concreteness

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Carlo Acutis, born 1991, died 2006, was beatified today by the Catholic Church.

The next step is for Acutis to be made a saint — the first millennial saint, if God and Church will it.

So what’s the story?

Acutis lived a pretty holy life before dying of leukemia at age 15. He worked to help the poor… he defended the rights of the disabled… he documented Eucharistic miracles and used his programming skill to make a website that catalogued them.

But that’s not what got him beatified. Instead, it took a literal miracle.

As you might know, when the pharisees came to Jesus to ask for a sign of his divinity… Jesus scorned them and sent them away.

But the Catholic Church doesn’t operate like that.

The Catholic Church requires you to perform a documented miracle in order to be beatified… and two if you want to become a saint. (Acutis supposedly helped a Brazilian boy get healed of a pancreatic defect.)

Don’t get me wrong. I’m not here to harp on the Catholic Church or to nitpick whether they’re consistent with the words of Jesus.

I simply want to point out that if, like the Catholic Church, you want to appeal to everyone (and the Catholic Church does, it’s right there in the name)…

Then you can’t be as dismissive as Jesus was when people ask you for a sign.

Because the multitudes need miracles… they need signs… or if you want to put it into persuasion and influence terms, they need concreteness.

Listing logical reasons and abstract arguments… that’s hard to people to get a grasp on. But giving demonstrations, showing case studies, or just citing specifics… well, that can be miraculously persuasive.

Perhaps you find all this blasphemous. Perhaps you feel that not every decent human act needs to be a lesson about persuasion and manipulation. In that case, you definitely won’t be interested in my daily email newsletter.

On the other hand, if you were not offended by the discussion above and you want to get on that newsletter… then click here.

 

A real-life Joker triggered my Spidey sense today

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I had a surreal experience today:

I heard a well-known, madly successful guru tell his origin story in a semi-private setting. It all sounded very credible except — only a few days earlier, I had heard him tell the same origin story in another semi-private setting. And the critical details were completely different.

It felt like the scene in The Dark Knight, where the Joker explains how he became the Joker because his daddy cut him up when he was a kid… and then a while later in the movie, he says he became the Joker because he slashed himself up with a razor blade to please his wife.

I’m not sure if the guru in question really was lying. But it’s certainly possible.

Because there are genuine psychos in the business world. And my guess is they are over-represented in the rogues’ gallery of successful gurus, particularly in various marketing and “make money” niches.

Only, unlike in comic books, these real-life psychos don’t dress like the Joker and don’t telegraph their psychopathy with a mad grin. Quite the opposite. As copywriter John Carlton once wrote:

“First, don’t get fooled by people with impeccable manners and loads of charm. I’ve run into more than my share of sociopaths in life, and I’ve actually enjoyed being around them (before I realized what I was dealing with)… These hard-core mofo’s are tough to identify, because they’re good at lying… and good at telling you what they think you want to hear. They’re like ‘Human Whisperers’… they observe humans the way horse whisperers observe and get into the heads of horses… and they can be very, very good at passing themselves off as caring, loving people.”

I’m certainly not telling you to become paranoid and suspicious of everyone you meet.

But when it comes to people who sell online, it’s good to remember that your instincts for who’s trustworthy and who’s not can be manipulated. Perversely, the more quickly and instinctively you trust an online personality, the more your Spidey sense (Batman signal? — apologies for mixing comic book universes) should be going off.

Anyways, here’s another tip:

It’s hard to maintain a psycho facade after a lot of contact over a long period of time. Therefore, if you want to demonstrate your non-psychopathy, one way to do that is to communicate regularly with your audience.

Which is one reason why I write a daily email newsletter, mostly about persuasion, marketing, and manipulation — for psychopaths or not. If you’re interested in trying this newsletter out, click here.