Repulsion Marketing

The career-ending consequences of working with bad prospects

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In an email a few months ago, I recommended illusionist Derren Brown’s book Tricks of the Mind. That’s because the book gives you 90%-of-what-you-need-to-know summaries of persuasion topics like magic, cold reading, hypnosis, and NLP.

But there’s more to this book.

For example, there’s one scary but instructive story in Brown’s book that sticks out in my mind. It’s not really about any of those persuasion topics, but about dealing with prospects, particularly bad prospects.

The story starts out back in the day, when Derrren Brown used to perform stage hypnosis at universities.

Brown is English and he performed in England. So it’s little wonder that during one show, a very drunk university girl stumbled to the stage to take part in Brown’s hypnosis act.

Brown quickly realized the girl is sloshed. He told her to go back to her seat, because he knew drunk people make poor hypnosis subjects. The girl grumbled and cursed but did as she was told.

Later, Brown was called over the PA. The girl was found unconscious somewhere. An ambulance had been called.

Even though Brown had in no way hypnotized the girl, he was told by university staff to try to awaken her as if she had been in a trance.

Brown gave it his best shot, putting on an act to appease the people around him. Unsurprisingly, his dehypnosis had no effect on the unconscious girl.

The girl was loaded into the ambulance and taken to the hospital. There she had her stomach pumped. She almost died.

Of course, she had had way much too much to drink, and that’s why she had passed out.

Now here’s the scary question that Brown ponders in Tricks of the Mind:

Had the girl really died, would Brown and his stage hypnosis be blamed? After all, when the girl was found unconscious, it was assumed Brown’s dark arts might have had something to do with it.

And if that’s the case, then how much worse would things be if Brown had allowed the drunk girl to actually participate in the stage show?

Would he have had to deal with police inquiries… with bitter lawsuits from the girl’s family… with denunciations in the press? Would his act, his career, and maybe his name be ruined, possibly forever?

I think the point stands whether you do stage hypnosis, or hawk info products, or just sell yourself and your services.

And the point is to know which characteristics make a bad prospect — or subject — for whatever it is you do. And when you spot a prospect with any such characteristics, the point is to tell this guy or gal, without regret or malice, to go back to their seat, and to get far away from you.

Of course you don’t have to take my advice. And you don’t have to learn anything from the Derren Brown story above.

You can learn from your own experiences if you want to.

As for me, I’ve long ago decided on strict criteria for prospective clients, customers, and even prospects. If you’d like to see some of those criteria, you can get started by signing up for my daily email newsletter.

Regular price: Very expensive. Recession price: Very expensive

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Back in 2009, as the mortgage crisis turned into a recession, a men’s clothing store in NYC put up signs in its storefronts that said:

“Cashmere sweater: $2,500. Recession price: $2,500.

“Lamb’s fleece jacket: $11,000. Recession price: $11,000.”

As you can probably imagine, some passersby burst into the store, fuming and asking to speak to the manager about the shameless tone of those ads. And at such a time!

But other passersby saw the sign, remembered that they urgently wanted to splurge on something expensive, and came in and bought an overpriced lamb’s fleece jacket.

Fast forward to today:

I don’t read the news and so I was convinced that we are now in a recession, and have been in one for some months. But I did check the news just now, and it turns out to still be a matter of uncertainty, of anxiety, of will-he nill-he, of how-do-you-define-it. A few things are certain:

1. The economy has shrunk for two quarters in a row

2. Stocks have lost 18% of their value since the start of the year

3. Ocean shipping rates have plunged 60% this year

So do all those useless numbers that mean it’s time to raise your own prices to shameless levels… keep them there in spite of the current and coming economic pain… and even proudly advertise the fact?

Well, that’s for you to decide. To help make up your mind, you might want to give a listen to the talk below. It was given by crusty but highly successful marketer Dan Kennedy, back in 2009.

I first listened to this talk two years ago, during “these uncertain times” of enforced lockdowns and economic inactivity. It was one of the most enlightening marketing talks I’d heard in a long while. It remains so, and so I revisit it from time to time.

Only thing is, if you’re easily offended, you’ll definitively want to skip this talk. In fact, Dan Kennedy says at the start that, out of the thousands of talks he’s given in his life, this was the only time he got a complaint letter ahead of the talk itself, and not just after.

So consider yourself warned. If you’re still up for it, here’s where to go:

https://mikecapuzzi.com/dan-kennedy-presentation/

The Psycho rules you MUST have for a stronger business and more successful customers

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Last night, as lights dimmed around the city and the streets got quiet and a lonely owl started hooting somewhere in the distance, I settled into bed and started watching…

Psycho!

(​​The trailer.)

This was a 6-minute promo movie, made by Alfred Hitchcock, to drum up anticipation for the real Psycho movie.

The Psycho trailer features Hitchcock himself, showing off the Psycho set as if it were a real crime scene.

​​With cheery music playing, Hitchcock walks around the set, hints at the murders that happened in different rooms, and occasionally pouts and frowns at camera as if to say, “You there, in the second row, what odd thing are you doing?”

At the end of it all, Hitchcock walks into the motel, to the bathroom.

“Well they cleaned all this up now,” he says. “Big difference. You should have seen the blood. The whole place was… well, it’s too horrible to describe.”

In spite of this, Hitchcock continues his cheery tour. He points out the toilet — an important clue — and then the shower. The camera zooms in as he reaches for the shower curtain, pulls it back swiftly, and—

A screaming woman’s face flashes and the famous Psycho slasher music cuts into your ears.

The closing credits appear, and then a notice:

“PSYCHO: The picture you MUST see from the beginning… or not at all! For no one will be seated after the start.”

“What?” I asked my laptop. No one allowed in late? Is this for real?”

It turns out yes.

Hitchcock made a rule for the release of Psycho. Nobody would be allowed into the theater, any theater, anywhere around country, after the movie had started.

Studio honchos were worried that this arbitrary rule would hurt ticket sales.

But you, my dear marketing psycho, probably know better.

What do you think happened?

Did people hear they won’t be allowed in late, and decide to stay away?

Did a few people who did come late, and who got turned away, and who fumed about it… did these people sour everybody else from seeing the movie?

Of course not.

Lines formed around the block, in cities around the US, made up of people waiting to see Psycho, at the appointed time.

Of course, these people were not there only because of this “No late admission” rule.

But I’m 100% sure this rule contributed to the fact that Pyscho broke box-office records in its opening weekend, and has become such a keystone of pop culture since.

Maybe you see where I’m going with this.

People loooove draconian rules and restrictions, particularly in a take-it-or-leave it setting.

Sure, some people get turned away. Either because they know in advance they can’t make it to the theater in time, or more likely, because they dawdle.

But some people will be intrigued who wouldn’t care otherwise. And more important, many people will treat the person setting the rules with a new level of respect and deference.

Ben Settle recently wrote an email about his Psycho rule not to allow people who unsubscribe from his Email Players newsletter to re-subscribe down the line. Ben wrote:

“I’ve tested, tweaked, experimented with, and practiced this policy for nearly 10 years. And I have found, without exception, the harsher I am with this policy, the stronger my business gets with far more successful customers. On the other hand, the more lenient I am with this policy, the weaker my business gets with far more weak-minded customers. It’s such an integral part of what makes my business model work, that it’s ‘part’ of my marketing now, just like clean parks are ‘part’ of Disneyland’s customer service.”

So there you go. If you want a stronger business and more successful customers, stop allowing anyone into your theater after the lights dim.

Or stop allowing them back in, if they ever leave for a pee break.

Or come up with yer own Psycho rules. Ones that match your personality, your preferences, and your business objectives.

“Here it comes,” some oddball in the second row is saying, while rubbing his hands together. “Here come Bejako’s rules. He always likes to write about an interesting marketing and business idea, and then implement it in the same email.”

True. I do like to implement good ideas as soon as I write about them.

But another thing I like to do is to take a really important idea, and sit on it for a while, and then implement it in future emails, and throughout my business.

This particular idea, about Psycho rules, is big enough and important enough to warrant more time and space than I want to take for a single email.

But keep an eye out, if you have an eye to spare, and maybe will see me pulling back the shower curtain some time soon, and with scary slasher music suddenly playing, startling my list with one of my new Pyscho rules.

Meanwhile, if you want my advice, insights, and guidance (no copywriting) when it comes to your existing email marketing funnels, you can contact me using the form below.

No arbitrary rules or hoops to jump through — yet.

​​Here’s the link:

https://bejakovic.com/consulting

The fallout of my “rape” subject line

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3 days ago, I sent out an email with the subject line, “Don’t rape your audience.”

That hook came from a quote from screenwriter William Goldman (Princess Bride, Butch Cassidy & The Sundance Kid), who compared gradually seducing your audience (movie screenplays) to raping them (TV writing).

Like I said at the start of that email, rape is a shocking metaphor. In today’s society, it’s borderline impermissible.

So sure enough, when I checked my unsubscribe count for this email, it showed I disappointed, offended, or perhaps triggered a lot of people. ​​My unsubscribes proved it. I had 7 unsubscribes total, which might not sound like a lot, but is 5.8x my norm for the past 90 days.

I did the hard work of checking who all those unsubscribes were.

Some were new — they signed up only a few weeks ago for my “Analysis of Daniel Throssell” presentation.

Others had been on my list for a while.

Either way, none of them had ever bought anything from me… replied to any of my emails… played along with any of the engagement bait I regularly put out… or even opened and read my emails very often.

So there’s that, the hard and toxic fallout.

On the other hand, I also had a dozen thoughtful replies to my email, both about the subject line and the idea in the body. Almost all these replies came from successful marketers and copywriters. For example, copywriter Robert Smith, who runs his own CRO agency, wrote in to say:

Yo.

Yesterday I was on a zoom call with the team.

It was about our marketing emails.

I shared my screen and opened my email app to talk about a thing.

Instead of talking about our email stuff, we spent the next 10 minutes admiring your subject line.

It’s tier-1.

At first, I had a thought like:
“In a non-DR market this would get super-high Opens, but just as many Spam complaints.”

Addendum to original thought after opening:
“…Only if the body doesn’t deliver.”

3rd addendum after reading body:
“And… It delivered.”

Kick ass! And super inspiring to see. Really got me thinking: “my subject lines suck!”

Robert pretty much spelled out everything I wanted to say about this crisis.

Shocking subject lines, and shocking topics in general, will polarize your audience.

But if you can somehow back up your shocking stuff in a congruent way, you will only scrub away the barnacles clinging to the gleaming white hull of your magnificent ship.

At the same time, you will engage and bond more deeply with successful, thoughtful people, the kinds of people you want to associate yourself with, whether as customers, clients, or just readers.

You might say I am not telling you anything new here.

And you’re right. Ben Settle and Dan Kennedy before him have both been preaching this kind of repulsion marketing for years.

But fundamentals like this work. And so they are worth repeating from time to time. Until maybe the right time, when it all clicks for you and you decide to try it out for yourself.

Anyways, if you have a business, and you’re worried your subject lines suck, then you might want to hire me to help with that.

Because as of now, I’m offering consulting. And one of the things I’m highly qualified to consult on is email marketing and copywriting. And not just the shocking and repelling kind. And not just to my own email list.

If case you are interested, fill out the form below, and I’ll be in touch:

https://bejakovic.com/consulting