Chris Voss

One big proof element

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I read a story this morning about Tim Meeks, the inventor of the harpejji.

The harpejji is a new instrument, one of only a few new instruments invented in 21st century to actually take off. It’s a combination of a piano and an electric guitar. It sells for $6,399 a piece, and Meeks sold more than $1 million worth of them last year.

That’s where we are today. Here’s how we got to where we are:

Meeks invented the harpejji in 2007. He made videos of himself playing the thing. He showed it off at music festivals. He had a few other harpejji enthusiasts play it and hype it up for him.

Sales. Were. Meager.

And then one day, Meeks was at a trade show in Anaheim, CA. Somebody tapped him on the shoulder.

“Hey, can you teach me how to play this thing?”

Meeks stared for a moment and then snapped out of his trance. “Sure,” he said. “Sure! Of course! I’d love to!”

It was Stevie Wonder who was asking.

Stevie Wonder loved the harpejji. He bought one immediately. He has since performed a bunch with it in public.

And here we are today. Point being:

One big proof element can be worth 100 small or middle-sized proof elements.

In fact, entire sales promotions, and even entire businesses, have been built on the back of one big proof element.

So if you’re smart, you will work to get yourself such a big proof element, or maybe even to bake it in to your offer when you create it.

But on to business. I have my Most Valuable Email course to sell. And odds are, you haven’t bought it yet, because only about 5.1% of my list has bought to date.

I’ve shared lots of proof elements for MVE so far:

My own results, tangible successes, and intangible benefits resulting from applying the MVE trick…

The reason why of the thing, which I hint at publicly and explain in detail inside the course…

The testimonials and endorsements and even money-making case studies from many satisfied customers.

The fact is though, none of this qualifies as the One Big Proof Element.

So let me tell you that feared negotiating coach Jim Camp used the Most Valuable Email trick on the very first page of his legendary book Start With No.

This book has formed and influenced other influential people, like email marketer Sen Settle… business coach Travis Sago… and FBI negotiator Chris Voss.

Did all these influential folks find Start With No influential because of the ideas inside?

Yes, but — the presentation was also immensely important. In fact, in the case of somebody like Camp, the presentation and the ideas were really an indistinguishable blend.

If you’re a Jim Camp fan, it will be obvious to you how Camp is using the MVE trick in Start With No once you know what this trick is.

And whether or not are a Camp fan, if you would like to have similar influence on your readers, particularly the influential ones among them, then Most Valuable Email might be your ticket. Here’s where to buy it:

https://bejakovic.com/mve/

A shark in blowfish’s clothing

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A few days ago, as research for the next issue of my Most Valuable Postcard, I re-watched an old presentation given by Jeff Walker.

You might know Jeff as a big-time Internet Marketing guru and the inventor of the Product Launch Formula, which has been used by tons of businesses to make tons of money online.

Here’s what got me:

Jeff’s whole aura during this presentation was very gee-shucks, how-did-I-wind-up-here-on-stage.

He had a kind of Woody Allen delivery, constantly correcting himself, backtracking, stammering, stumbling, and apologizing.

His outfit confirmed the impression. Jeff wore a ballooning blue shirt, which looked a size too large for him, and which was crimped at the chest by a microphone.

Of course, you won’t make tens of millions of dollars, which Jeff had already done by the time of this old presentation, by being a naive nincompoop.

But if you look like a naive nincompoop, it can certainly help you out, particularly if you are actually shrewd and calculating at heart. It pays to put on a oversized and poorly fitting blue shirt, and turn yourself into a harmless and goofy blowfish, when you are really a shark underneath.

Anyways, at one point, Jeff said the following about product launches using his PLF:

“I don’t just teach them, I’m pretty good at them. That’s actually self-deprecating. I’m REALLY REALLY good at them.”

This reminded me of a valuable mantra I heard from Chris Voss, the FBI negotiator who wrote the book Never Split the Difference.

“The last impression is the lasting impression,” says Chris.

You can see that in the structure of how Jeff talks about himself and his skills and success.

And if you meditate on this example a bit, you can hit upon a very clever way to sneak giant, even unbelievable claims into people’s heads.

If you’ve been through my Copy Riddles program, you might know what I’m talking about. It’s there in round 6B.

And if you haven’t been through Copy Riddles, you’ll have a chance to do so, starting in a few weeks from now, and to find out about this clever technique.

But Copy Riddles isn’t open yet. And neither is my Most Valuable Postcard. So my only offer for you is to sign up for my email newsletter, and read what I have to write about copywriting and marketing topics.

Of course, I don’t just write about them. I’m pretty good at them. That’s actually self-deprecating. I’m REALLY REALLY good at them. So in case you’d like to get on my newsletter, here’s where to sign up.

You never get a second chance to make a last impression

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FBI negotiator Chris Voss has a tip for you:

If you ever have to call the family of somebody who’s been taken hostage by machete-wielding drug traffickers in the Philippines… then save your “how are you” for the end.

In other words, call up the mom of your hostage on the phone. Say, “Hey Mrs. Robinson. It’s Agent John Bejakovic here with the FBI. About your son… I’m afraid I got nothing new to report.”

Give the mom a second to process the info.

And then say, “Mrs. Robinson… how are you and your family coping with this whole situation?” Because…

“The last impression is the lasting impression.”

So says Chris Voss. But it’s not just him. We know today, from decades of experiments on human guinea pigs, that our brains evaluate experiences based on two brief moments only.

The first is the emotional highlight. That can be impossible to control.

But the second is the ending. That’s easy to control.

So it’s your choice. You can first ask Mrs. Robinson how she’s doing… then give her the underwhelming update. “Nothing new!” She will think you’re useless, like all those other FBI idiots.

Or you can switch up the order. Give the update first and end with, “How are you, really?” And Mrs. Robinson will leave off feeling human, like maybe you really care about her welfare and the welfare of her son.

“The last impression is the lasting impression.”

Now about marketing:

A lot of clients I’ve worked with like the idea of warming up a list.

“Let’s not sell anything for a while! Let’s just build a relationship! Let’s give ’em value! They will love us for it!”

I gotta tell you, from personal experience:

You better make your relationship-building material something miraculously good and new. And you better end each email real strong.

Otherwise, you will just leave a dry and chalky taste in your prospects’ mouths. And the next time they get an email from you… they will think twice about biting down on your value-laden content.

But here’s an easy trick, in line with Chris Voss above.

Instead of leaving your prospects with your attempt at value… leave them with an offer.

“The last impression is the lasting impression.”

Make an underwhelming stab at value… and you’ll leave your prospects feeling let down as they walk away.

But make an offer… and your prospects will leave with some tension, mystery, and the feeling of an unexploited opportunity. They might not be ready to buy then and there. But you will make them engaged and ready to listen to you the next time.

And like I said, this all comes from personal experience.

I usually don’t sell in these emails. It’s a moral failing. That’s the only way I can describe it.

Sure, not selling has forced me to get real good at writing emails. How good exactly?

Good enough that I had an Agora publisher find my email archive, and then contact me out of the blue and offer me work.

Good enough that I’ve had a genuine guru in the industry, somebody who’s made tens of millions of dollars for himself and hundreds of millions of dollars for others, reach out to say he loves what I’m doing and that we should connect.

Good enough that, on the rare occasion that I have something coherent to sell, like my last month’s Copy Riddles run, I do fantastic.

But even with all that, my emails are still not good enough to keep up a sustainable relationship with my audience. Not long term. Not without selling all the time.

Because sooner or later I slip up. The “value” I deliver ends up a little dry and chalky. And I can see the effect. Over time, I lose people, their attention, and their engagement.

Selling something all the time would fix that. It would give folks who read my stuff a certain excitement and juice that a regular content email simply cannot replicate. Not every day.

Maybe you don’t believe me. So let me give you a demonstration. See if it convinces you.

I’m putting on a new training. It’s called Invisible Email Manipulation. It features me, in a top hat, pulling back the curtain on some of the main tricks I use to write these emails.

Like I said, I’ve been forced to get very good at writing these emails to keep people engaged… in spite of having nothing to sell most days.

I find I keep going back to the same few tricks, over and over. That’s because my tricks are powerful, and because they are different from the tricks other copywriters are using.

Maybe you’d like to learn my tricks, so you can apply them to what you or your clients are selling. If so, here’s what to do:

1. Write me an email and…

1. Let me know that yes, you are interested in Invisible Email Manipulation and…

2. Let me know one thing you did NOT like in the last copywriting training, course, or program you bought. I’m trying to position myself as being different. And no better way to do it then to be different from crap people don’t like.

So if you are interested, write me and let me know.

In return, I’ll send you the what/when/where/how/how much of this training. Plus, if you write me in the next 24 hours… as a reward, I’ll give you a discount code for 40% off the price everyone else will have to pay.

Flattery is to listening as sincere compliments are to…?

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Today I have an idea that might help you if you ever talk to friends, clients, or even random strangers like your wife or husband.

I thought of it yesterday when I saw a family of three walking in the park.

Mom was trying to have a serious conversation with dad. Meanwhile, their 8-year-old daughter kept trying to get mom’s attention:

“Mom! Mom! Mom!”

So in between sentences to dad, mom put her hand on the back of the little girl’s head and said, “Tell me, sweetie.”

The girl rattled off a few sentences, a typical 8-year-old’s story that goes nowhere.

“That’s great,” the mom said. And then she picked up the conversation with dad right where she had left off.

Meanwhile the daughter, satisfied at having made an important point, went back to playing and left her parents to talk in peace for a few moments.

A few days ago, I wrote that flattery works great. Well, so does listening, even if you only make a show of it. That’s what I was seeing in that family scene above.

But just as sincere compliments are a step beyond flattery… there’s also a step beyond listening.

Negotiation coach Jim Camp called it blank slating.

That’s when you drop your preconceived assumptions and ideas… give the other party your full attention… and allow them to draw on your mental etch-a-sketch.

Camp thought blank slating is so important that he made it a cornerstone of his negotiation system, which was used in billion-dollar deals as well as in hostage situations (FBI’s Chris Voss was one of Camp’s students).

Blank slating is not easy. But with practice, it becomes possible.

Except… why? Why go to the trouble?

If plain old, in-one-ear-and-out-the-other listening works already… why put in the effort and practice needed to blank slating?

Only this:

Because you’ll uncover information you wouldn’t uncover otherwise.

And this:

Because you’ll build deeper rapport.

And this:

Because your own brain might kick in, and produce new options and alternatives you hadn’t thought of when you entered this situation.

Finally, because you might avoid some real bad situations on occasion. Speaking of which, here’s a bit of barber-shop humor that comedian Norm MacDonald once did on Conan O’Brien:

I looked in the mirror and all I see is a fat old man.
So I says to my wife, I says to her:
Sweetheart I feel old and fat.
I need you to give me a real compliment.
So she says, your eyesight is perfect!
So I says to her, you dirty dog!

Now let me leave you with another analogy:

Listening is to this blog… as blank slating is to…?

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