Business Of Copy

Don’t burden busy business owners with your vague help

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A few weeks ago, a former client named Patrick sent a couple referrals my way. One of those turned into a largish project, the other might turn into something down the line.

So this week, I wrote to Patrick to say thanks. I also wrote that, if he wants, I would write some new headlines for a VSL he’s running that he could test against his control. (I’ve done this before for him as part of a project, and it had a big effect.) I offered to do this for free — just as a way of saying thanks for the referrals.

Patrick said great, and sent me a VSL that’s doing well and that he wanted to test new headlines on. I watched the VSL… wrote up a couple new headlines… sent it back to Patrick… and it’s getting tested now.

“Thanks for this,” Patrick said at the end, “and I’ll keep you in mind for future copywriting work.”

Contrary to what you might think, this email is not about greasing the groove of those client relationships with bottles of wine and fruit baskets.

Instead, I want to point out something else that can help you get work and form better relationships:

Business owners are busy. So when you make a proposal to them, be specific.

That’s why I wrote Patrick and said, “Do you want me to rewrite a headline for you as a way of saying thanks?” I didn’t write him and say, “If there’s anything I can do to say thanks, let me know.”

Don’t count on busy people to spend time and mental effort thinking about how to do business with you. Instead, put in a bit of time and thought yourself, and make a specific proposal to them.

Maybe they will take you up on your proposal… or maybe it will jog another idea in their mind that works better for them. Either way, I think your chances of making a connection jump up about a million-fold, compared to counting on them to do the work.

​​And by the way, I think this same “specific” approach is the way to go when contacting people who could be your personal mentors.

All right, enough traipsing down client lane for today.

If you want more of my ideas for how to deal with copywriting clients, you might like my daily email newsletter.

Copywriting that ages like fine milk

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Picture me in my kitchen a few days ago, waiting with a naive smile while my moka pot comes to a boil.

I’ve been craving a coffee all morning long, and here I am, only moments from fulfillment.

The moka pot starts to rumble — a good sign. I wait until it stops rumbling, take it off the stove, pour the coffee into a cup. Deep inhale. The coffee smell gets me excited about the drinking to come.

I open the fridge and take out the bottle of milk — not too much left, but it will be just enough — and I pour it into my cup. And out it comes. A whitish, lumpy, cottage cheese-like substance rolls out of the milk bottle and into my coffee. My smile is gone. The milk has curdled. My coffee is ruined.

A few things in life get better with age, but most get worse, much worse. Milk is one of them. My own writing is another.

About 18 months ago, I wrote a little book about how I succeeded on Upwork, going from zero experience and charging $15/hr, to being a well-paid and well-reviewed sales copywriter.

Then a few days ago, I had the idea to pull out a part of this book — specifically about how to apply for Upwork jobs – and put it on my site as an article.

But now that I’m re-reading what I wrote back then… well, my naive smile is gone. I’m not sure I want this aged writing curdling up the other content on my website.

Of course, with a bit of work, I could make this information presentable. But is it worth it? I don’t know.

I sent out an email to my newsletter subscribers to find out. If there’s demand for my advice on how to write 3-sentence Upwork proposals that win 4-figure jobs, I’ll put my distaste aside, and write this article up.

And if you want to know if it ever gets published, the surest way to get notified is to sign up for my daily email newsletter yourself.

“A hell of a habit to get into and just about as hard to get out”

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David Ogilvy, a stylish copywriter who started one of the biggest marketing agencies in the world, once wrote that, of the “six giants who invented modern advertising,” at least five were gluttons for work.

One of Ogilvy’s marketing giants was Claude Hopkins, who may have been the first A-list copywriter of all time.

​​A century ago, Hopkins amassed a fortune by writing profit-generating ads for big brands, many of which still survive today — Palmolive and Quaker Oats and Pepsodent.

He also wrote a book called Scientific Advertising, which has become a kind of bible in the field. (According to Ogilvy, nobody should be allowed to have anything to do with advertising until he has read this book at least seven times.)

Hopkins was certainly a glutton for work. He worked 16-hour days, every day, including Sundays — his “best working days, because there were no interruptions.”

Sounds horrendous, right? But here’s the thing that struck me about Claude Hopkins and his love of work. From his autobiography, My Life in Advertising:

“All the difference lay in a different idea of fun. […] So the love of work can be cultivated, just like the love of play. The terms are interchangeable. What others call work I call play, and vice versa. We do best what we like best.”

In other words, work can become fun, if you work at it. Maybe you find that thought encouraging. I know I sometimes do.

Other times, though, all I remember is what Hemingway said about work: “It’s a hell of a habit to get into and it’s just about as hard to get out.”

So what’s my point? No point. It’s Sunday, after all, a day of rest for non-gluttons. Enjoy and relax. We’ll get back to points, well-made or not, tomorrow.

For more content like this, you might like my daily email newsletter.

How a copywriting tortoise can compete with dozens of hares

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One summer, through no real fault or merit of my own, I lucked into a job as a management consultant.

I was walking down the street and I saw a plaque on the wall with a company’s name.

“I wonder what they do,” I said to myself.

It turned out they built software for banks. So I sent an email to their public-facing email address, saying how I have a background in economics and software development (true enough), and maybe they could use me.

An email came back two minutes later. It was from the CEO of the company. “When could you come into the office to talk?”

He hired me a couple of days later, at what was then a royal sum of money for me, to do work I wasn’t really qualified to do.

Second story:

Last year, a call went out among subscribers to Ben Settle’s print newsletter. A publishing company in the real estate space was looking for “A-list copywriters” to write VSLs.

For more info, interested applicants were to write to the CEO of the company.

I really wanted this job, but it took me about a week to finally write to the guy.

During that week, I’m sure 50 to 100 other would-be “A-list” copywriters wrote in to apply the same job with their best-crafted pitches.

But that’s not what I did.

Instead, I spent that week researching this publishing company, and writing two new leads for their current hot promotion.

I heard back from the CEO as soon as I sent my leads in. He was impressed I’d done that up-front work, and he liked the copy I’d written.

A few days later, he hired me for a big project. He later hired me for a second project. And now, I just got some referrals from him, which resulted in new work.

I’m not telling you either of these stories as specific strategies for winning projects. When it comes to copywriting clients, I’ve never had success with cold emailing. And I don’t recommend just doing free work whenever somebody asks you for it.

The point I want to get across is simply this:

In any collection of 50 smart, hard working, gung-ho hares, I’m unlikely to stand out and win the prize. But in a race involving just me, a slow and lazy tortoise, my odds are much better.

Maybe your totem animal is equally uncompetitive. So instead of working to make yourself into a better competitor, look for ways to make the competition a non-issue.

One last tip:

A good way to make yo’ tortoise self stand out from the crowd is to put out a consistent daily message in your own voice.

For example, I have a daily email newsletter, in which I talk about copywriting, marketing, and Aesop’s fables applied to the business of freelancing. If you’d like to sign up for these emails, just click here and fill out the form that appears.

A close entrepreneurial shave

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I’ve just had the most homoerotic experience, if not of my life, then certainly of the past 14 years.

I paid a man, much younger than me, to massage, caress, and pinch me. He did his job dutifully for almost exactly a half hour.

I won’t lie to you. I was massively relieved at the end of it. And with the transaction over, I couldn’t wait to get away.

So I handed the young man the equivalent of about $7, wrote my name on the obligatory covid-tracking sheet, and ran the hell out of the barber shop.

It never occurred to me to get a professional shave until today, but I’ll try anything once. And to be honest, I was chuffed with myself for going through this experience.

Only thing is, the shave wasn’t very good.

I realized it once I got home and checked in the mirror. I looked like a disheveled computer science professor I once had — smooth cheek on one side, five o’clock shadow on the other, uneven bits of stubble under my nose, tiny blotches of blood everywhere.

There was nothing left to do but get out the trusty Sensor Excel and do the job right myself.

So why is this relevant to you?

Probably no reason. Except in the unlikely case that you are an entrepreneur, or want to become one, but the thought of hiring people and managing them gives you the runs.

In spite of all the outsourcing porn and the advice about focusing on your most valuable 20%, the fact remains that you are still probably the best person to do many jobs around your business.

Sure, that can be a terrible limiting factor. But some business owners go surprisingly far by being a one-man band.

And in any case, if you hate the idea of recruiting, hiring, training, and keeping employees happy, then you might not have any choice.

​​​If this side of your personality is truly ingrained, then better accept it and figure out how to live with it.

​​As business coach Rich Schefren likes to say, “Put your shaving goals ahead of your massage goals.” No, I got that wrong. “Put your business goals ahead of your personal development goals.” That’s right.

But if you want to do things by yourself, you’ll need to get some good advice. I can’t help you with shaving. But for marketing and copywriting advice, you might like my daily email newsletter. You can sign up for it here.

Doing free work for potential clients

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Perhaps I’m stupid. Or just naive.

I just spent an hour doing free work for a potential client. He hasn’t paid me anything. He might never pay me anything.

And yet, I watched his current VSL (troubled, to be generous). I then wrote up a nice document with the problems I saw and what I would do instead.

This made me think of one hot summer evening three years ago. I couldn’t sleep. So I snuck out of the bedroom (my girlfriend at the time was sleeping, the heat didn’t bother her). In the living room, I put on a Perry Marshall webinar.

The topic of the webinar was “discovery contracts.” The gist of it was this:

Instead of talking to potential clients to see if you are a good fit to work together… instead of spending time analyzing their situation with nothing in return… instead of coming up with valuable recommendations they can get implemented elsewhere…

… you can do a “discovery contract.”

In a nutshell, as they say, you can do all the stuff I just listed, but charge your potential client for it, up front. You say something like:

“I’ve stopped doing discovery calls with potential clients, but here’s what I can do. I’ll dive into your current copy/product/whatever, and give you my best recommendation of how to proceed, presented in a neat document. You can then go ahead and find the best person to implement those recommendations for you, or you can hire me. I charge my hourly/daily/whatever rate for this kind of discovery project. If you decide to hire me after I finish, I’ll subtract that rate out of my final fee.”

Sounds great, right?

But like I said, I’ve never done anything like this. Maybe it’s stupid. But I have no regrets (not yet).

I’ve had lots of good experiences doing some free work up front for potential clients. And I talk with new clients rarely enough these days that, even if they stiff me out of an hour of work, it’s not the end of the whirl.

But maybe you’re not in the same situation as I am. Maybe you’re constantly talking to potential new clients. Maybe some of them take advantage of you. Or maybe you’re just tired of all the wasted time.

In that case, it might be time to try a discovery contract. You’ll weed out the tire kickers. You might get paid. And the clients who do go for it will likely respect you more.

If you want more free articles like this (you tire kicker, you), you might like my daily email newsletter. Click here to subscribe.

Sorry to see you go

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Here’s a Days-Of-Thunder-sized personal confession:

I cant “read” marketing.

I find it too boring. As soon as I suspect an email or a web page or an article is trying to sell me something, a switch gets flipped in my head, my eyes get watery, and I start to gloss over the text in hope of escape.

This is definitely a problem, since I make my living writing sales copy, the exact kind of stuff I can’t stomach reading.

So I’ve found ways of working around this.

For example, one of the main benefits I get from hand-copying ads is that it simply forces me to carefully read those ads.

For a while, I was also having success by seeking out trends for a “3-minute DR news” feature for my email newsletter. That helped me actually pay attention to other marketers’ ads, even if I had no interest in what they were selling or preaching.

As part of this, I subscribed to dozens of email newsletters. But over time, I unsubscribed from almost all of them.

I did the same just now with copywriter Abbey Woodcock’s newsletter.

All I know about Abbey is that 1) she was one of Parris Lampropoulos’s copy cubs, so she’s gotta know about copywriting and 2) she has some kind of program helping newbie freelancers get started.

Unfortunately, from what I’ve seen in Abbey’s emails, she doesn’t talk too much about 1. But she talks aplenty about 2.

So I unsubscribed. But then, I saw an interesting thing on Abbey’s unsubscribe page.

It’s something I haven’t seen anybody else do. Here’s what happens:

When you click unsubscribe in Abbey’s email, you get taken to her site to confirm. “Yes, I really do want to unsubscribe.” Once you click that, you are taken to one final page.

“Sorry to see you go,” the page says.

And then directly below, it goes on: “Here are some other resources that might be a better fit,” followed by two affiliate links (Copy Chief and something called Effic Planning System).

I thought this was great because 1) it could be genuinely helpful to somebody who wasn’t a fit for Abbey’s stuff and 2) it could make some money for Abbey from an otherwise useless ex-lead.

This illustrates a principle I first heard Ben Settle talk about. (I guess he learned it from Dan Kennedy.)

That principle is to always seek out unused capacity.

Abbey’s unsubscribe page is just one small and clear example of this.

But if you have any kind of business — yes, even as a newbie freelancer — you might have unused capacity that you could profitably exploit.

Take for example these blog posts. For most of the time I’ve been writing them, I simply ended each post without including any kind of call to action.

Unused capacity.

So I started including a CTA each and every time. Something simple. Along the lines of,

I’ve got an email newsletter about marketing and persuasion. If you like what you just read, you might like that too. In case you want to give it a try, click here to subscribe.

The bad (and the good) of beating a control

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BAM!

On April 6, 2019, bad boy MMA fighter Conor McGregor stepped inside a Dublin pub.

McGregor owns a brand of whiskey. So he offered to buy a round of his Proper No. 12 to all the pub patrons.

One old guy said, no thanks.

So McGregor, who at one point held two MMA belts and also fought boxing legend Floyd Mayweather, socked the old man right in the ear. The old man absorbed the jab gamely. But he quietly turned away, clearly ceding to McGregor’s physical dominance.

The infuriating thing is that none of the mainstream news media reported a fact I know deep in my heart:

This old man was the standing boxing champ of that local Dublin pub.

He won the title back in 1989, against another local drunkard named Ciaran. Since then, nobody has dared to challenge the old man’s reign. Except Conor McGregor.

Here’s where I’m going with this:

McGregor winning that pub fight was much like a copywriter beating a long-standing control. (A control, as you probably know, is your best ad, the one that’s been running successfully for a long time, and outperforming all competition.)

Maybe you see the similarity. If you beat a control, it’s impossible to say what that really means.

Maybe your new copy really is a highly trained fighting machine. Maybe it could beat all competition, even on a world stage filled with killers.

But… maybe, just maybe, you sucker punched an old man who was teetering on a bar stool after his third pint. Maybe the old copy was so outdated, so weak, and so ready for change that even a finger tap would have done it.

Nobody can tell for sure.

Which might be bad if you’re looking for copywriting “truth.”

But it’s certainly great if you’re a copywriter looking to make a name for yourself. So go out and start brawling. Get yourself a control, even if it means pushing over some tipsy, harmless geezer.

Last thing:

I have an daily email newsletter. Much of the content is me pushing over long-standing but tired claims like “he won a control, therefore he must be great” and replacing them with something more interesting.

If you’d like to sign up for my emails so you can see me terrorizing these bits of conventional wisdom, here’s where to go.

Crash and burn with new client onboarding

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These days, airline pilots have to sit in flight simulators.

After 3 months of no flying, pilots are considered to be out of practice. They lose their certification and have to take the whole “I’m a pilot, really” test all over again. So they sit in simulators.

Other professions, such as copywriting, are not so strict or regulated. That doesn’t mean you won’t forget useful skills you might have had earlier.

For example, I just started working with a new client. That’s unusual.

For the past year or so, I’ve mainly worked with one large client.

It’s been nice and steady work, but it’s put me in a kind of lull. Along the way, I forgot some of my new-client-management skills.

With this particular new client, I forgot to set clear expectations around timelines. As a result, I got an email from him today. It’s been a day and a half since we agreed on the initial test project. He wanted to know whether I have anything to show him. I wasn’t even planning to start on the project until later today.

That’s my fault. The thing is, I should know better.

Back when I used to be on Upwork, I talked to a dozen potential new clients each month. I usually started working with one or two of them. I was very sharp with client “onboarding.”

I even wrote a little book about how to get good clients on Upwork and how to keep them good. In Section 3 of the book, I wrote the following:

“If you never want disappointed clients, then set expectations immediately. Let clients know what you will do, how the final result will look, and what they can expect in terms of results.”

I should have included something there about setting timelines, even if the client doesn’t.

Oh well. “Crash and burn, huh Mav?” Time to get back to the simulator and start practicing again.

By the way, if you haven’t seen my Upwork book, there is a chance you might find it valuable. If you’re a new copywriter, and you’re looking for work, it can help you get that jet off the flight deck. Upwork isn’t as terrible as everybody makes it sound. I managed to make over $100k on there, and I found good clients.

And if you’re not a new copywriter, well… maybe you’re just rusty with your client management skills. I obviously am. So I will reread my own advice, back from the days when I was juggling a half dozen clients at the same time. Maybe you too could use some of these reminders.

Anyways, if you’re interested, then slap on your aviators and ride into the danger zone over here:

https://bejakovic.com/upwork-book

Copywriting star or bust

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In the early decades of the film industry, there could be no stars.

In 1896, the first for-money movie theater in NYC opened up. By 1910 (a landmark year as will become obvious), thousands of movies came out.

These thousands of movies featured performers, even regular ones.

But nobody knew their names.

The producers refused to credit the actors. So the actors just acted their part and got paid a worker’s wage.

That all changed in 1910. That year, a popular actress named Florence Lawrence finally got her name to appear on film.

By 1912, Lawrence was paid $250/hr a week — the highest rate of any movie performer. But that was nothing. Over the next seven years, movie actor salaries went from Lawrence’s $250 a week in 1912… to Mary Pickford’s $2,000 a week in 1915… to the first guaranteed salary of one million dollars a year for Fatty Arbuckle, in 1919.

Stars were born. And they wanted more.

The next big step came in 1952, with a little-known film of Jimmy Stewart’s, called A Bend in the River. The film is mostly remarkable because it was the first time a Hollywood star got a percentage of profits.

That meant stars went from being well-paid to swimming in vaults of gold coins. Suddenly, the stars could dictate the terms. The studios needed stars more than the stars needed studios.

All of the above are some tidbits I read in William Goldman’s Adventures in the Screen Trade. And I think they illustrate a hard truth:

If you are in any service business… whether that’s acting or copywriting or haircuttery…

Being a star and getting paid real well go hand-in-hand.

Inversely, doing good work but not having any name recognition… well, you’ll always stay on the ground floor. You’ll get the modern equivalent of a worker’s wage — and that’s it.

That’s something to keep in mind if you are building up your freelance copywriting career. And it’s something you will have to address, if the prospect of being a star makes your bladder clench up right now.

Anyways, I have no interest in being a copywriting star. But the field does interest me. I write about it every day. And if you want to get emails with the stuff I write, you can sign up here.