Positioning

The counterintuitive secret of effective positioning

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Today, I ate a handful of jujubes.

These are little fruits, kind of like dates. I grabbed some from a bowl and as I went to wash them, one jujube fell, hit my foot, and rolled off under the counter.

“No matter,” I said to myself, “I’ll get it in a second.”

A second later, I looked under the counter. The jujube wasn’t there.

I kept looking. Nothing.

I reached under the counter to see if it was there but I couldn’t see it. Nothing.

I changed positions to see if I could see it better from a different perspective. Nothing.

Maybe you know this maddening.

W​​hen you think you know where to look for something, but it’s not there.

Maybe it’s your keys, which should be at the bottom of a bag… except they’re not.

Or somebody’s name, which almost certainly starts with the letter “A”… except no “A” names sound right.

Or maybe it’s even a marketing situation.

Such as, for example, deciding on how to position a product, a brand, or even a person.

Many business owners think they know where to look for such positioning intel.

After all, it seems very intuitive that the positioning for their products must be hidden somewhere in the product itself.

Similarly, the positioning for their personal business must be lying somewhere inside their own person.

So they keep looking and looking…

And even though they are sure they are looking in the right place, they never find the positioning answer they’ve been searching for.

Why is that?

Simple. Because the positioning they are searching for won’t be found inside their product, or even inside themselves.

Instead, it’s found in a rather counter-intuitive place.

Maybe you know what I have in mind.

And if you want my help in searching in this counter-intuitive place, and helping you come up with a winning positioning strategy for your business, brand, or even person, then simply write me an email and we can talk.

Are you violating the basic rule of positioning?

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I’m still in Istanbul and I’m getting sick of the place.

Every restaurant, every bar, even every apartment I’ve stayed in, has a great view.

A view of the grey waters of the Bosporus… of the millions of lights that go on at dusk… of the dozens of monstrous-sized mosques that line the horizon.

Now of course, I’m being a little facetious.

I like a great view just like your average gadabout.

But the fact that EVERY place in Istanbul has a view actually complicates my job of being a tourist.

Because deep down, I keep remembering something that a frequent traveling partner of mine taught me:

“I won’t eat in that restaurant,” he would say, “because it has a good view. A restaurant can either sell the view or the food, but not both.”

That might sound simplistic, but it’s the basic way the human mind works.

At least if you believe one of the most influential marketing books of all time, Positioning, written by Al Ries and Jack Trout.

There’s a lot in this book about how companies, brands, and even individuals can carve out a position for themselves in a crowded market.

But the basic image that Ries and Trout give is simple:

Your position is like a hook in the customer’s mind that you hang your product on.

And if you try to hang multiple things from that hook, or try to hang your product from multiple hooks, that’s when trouble starts.

In other words, you want to position your restaurant as either having good food…

Or a good view…

But not both, because your customers’ brains simply won’t follow you.

And the same thing holds if you’re not in the restaurant business — but in any other business.

Of course, you can offer, say, great prices as well as a dedicated service.

But put just one of those forward as your main position. And if Ries and Trout are right, you will create a position in the market that allows you to win customers more easily and keep them around for longer.

A legendary copywriter tells you where to shove your USP

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A few years back, I got hired to write a home page for an innovative company.

They were selling “European-style” windows to Americans.

These windows could be opened in all sorts of ways… they offered better sound and temperature insulation… and they looked hella European.

In other words, this was a superior product that would sell itself if described in detail.

So I wrote up the home page to explain the main advantages of these windows, and to back them up with facts.

“It’s ok,” the client said when I delivered the copy, “but I was hoping you could make the copy more like what I see in ads for Apple.”

This is one of my pet poofs.

I understand the temptation to want to imitate Apple. Apple products are everywhere, the company is hugely successful, and there’s a mystique to their marketing.

​​But none of those are reasons for a tiny business to try to ape Apple’s copywriting or advertising. ​​I think many of the arguments why are obvious, so I won’t drag on the point here.

I just wanted to bring this story up because of an interesting article I read recently.

The article was written by copywriting and marketing legend Mark Ford. Mark is one of the people responsible for making Agora the giant direct response business that it is today.

​​He’s also the author of many books on business and marketing and copywriting (including Great Leads, which I highly recommend).

Anyways, Mark was asked how copywriters should come up with a USP — a unique selling proposition — to help them position and market themselves.

After all, every business, even a one-man service business, needs a USP, right?

Maybe, and maybe not.

If you’re a copywriter — or you have any other kind of small business — then I think Mark’s article is worth a read.

It tells you where you can shove your USP, though of course Mark doesn’t use those words, because he’s a very classy man. Here’s the link to the article:

https://www.markford.net/2019/08/21/8720/

Honeymoons on Hog Island

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There’s a tense scene early on in the James Bond film Casino Royale.

Jimmy, dressed in khakis and a black button-down shirt, sits down at a high-stakes poker game.

He keeps winning. By the end of the night, he even wins himself the keys to the bad guy’s Aston Martin, and indirectly, to the bad guy’s sexy wife.

Exciting stuff.

And set in a beautiful location, on an unnamed tropical island.

The real-life location of this scene is a private island in the Bahamas, currently worth about $2 billion. The island features exclusive casinos and some of the world’s most expensive hotels (including the The Atlantis, which offers a room for $25,000 a night).

Merv Griffin owned the island at one point, and reality-TV star Donald Trump was a major investor. All of which begs the question:

What’s the name of this magical place?

Why, I’m surprised you don’t know it. It’s none other than…

Hog Island.

Ok, it’s officially Paradise Island now, since around 1959.

But it certainly was Hog Island originally, until big tourist development started up, and the then-owner decided it was time for a rebranding.

Come to Hog Island — your wife is already here

The point being that names matter.

It’s hard to imagine James Bond paying a trip to Hog Island, even if it were packed with dangerous women and beautiful cars. It’s equally unlikely that even with the fanciest hotels and most romantic beaches, Hog Island would ever seem like an acceptable destination for a honeymoon.

But here’s something else to notice:

“Paradise Island” isn’t a terribly creative name. Yes, it’s good enough to sell an island in the Bahamas. But it wouldn’t do much to promote a rocky, rainy, wind-swept isle off the coast of Scotland.

All of which, I think, has some practical applications.

For example, if you are starting out as a freelancer on Upwork, you may be tempted to spend a lot of time on your profile page. Which title should you give yourself? What should you say in the description?

Sure, those things matter, just like the name “Paradise Island” matters. But they are only one part of the total picture of Upwork success and they won’t win you jobs by themselves.

So what to do?

I’ve got lots of advice on the “positioning” part of getting on Upwork. But I can also tell you about the entire process of becoming a $150/hr freelance copywriter. In fact, I’m putting together an entire book on the topic right now.

It will be out in another couple of weeks. And then I will put it up on Amazon.

If you want to sign up to get notified when it’s out, mix yourself up a Vesper martini, unholster your Beretta, and take aim at the deadly link below:

https://bejakovic.com/upwork-book-notification-list/

How to sell probiotics with a lesson from Lucky Strike cigarettes

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There’s a scene in the TV show Mad Men where the main character, Don Draper, hits on a moment of advertising brilliance.

Don has been tasked with coming up with a new ad campaign for Lucky Strike cigarettes.

But he hasn’t come up with anything.

And so he’s sitting in the meeting with the client, and it’s going terribly. Since he hasn’t come up with anything, he has to hand over the reins to a junior copywriter who pitches an angle that flops.

The frustrated and disappointed clients get up to leave.

And in that moment, Don hits on his inspired idea:

“We’ve got 6 identical companies selling 6 identical products. We can say anything we want. How do you make your cigarettes?”

The owner of Lucky Strikes shrugs. “We grow it, cure it, toast it.”

“There you go,” Don says. And he writes the new (and now age-old) Lucky Strike slogan down on the board:

“It’s toasted”

Now, if you know something about direct response marketing, this might seem like a typical example of useless branding copy.

Where’s the benefit, after all?

Well, sometimes you don’t need to scream benefits, even in direct response copy.

I thought of this today while I was working on a sales page for a probiotic.

Probiotics are a huge market right now.

And many people are already aware of what probiotics do (gut health, immune system, etc).

The problem for many people at this stage is not, “How can I fix my awful bloating/indigestion/gas?”

Instead, the problem now is “How can I choose from this sea of probiotic products which all claim to reduce my awful bloating/indigestion/gas?”

It’s something that the copywriting great Gene Schwartz called the 3rd stage of market sophistication. From Gene’s book Breakthrough Advertising:

“If your market is at the stage where they’ve heard all claims, in all their extremes, then mere repetition or exaggeration won’t work any longer. What this market needs now is a new device to make all those old claims become fresh and believable to them again. In other words, A NEW MECHANISM — a new way to make the old promise work. A different process — a fresh chance — a brand-new possibility of success where only disappointment has resulted before.”

For the probiotic sales page that I’m working on, that mechanism is clear: the specific strains in the product have clinical studies showing they actually work. This sets the product apart from just about any competitor on the market right now. Applying the Lucky Strike lesson, we could sum up the sales message as:

“It’s clinically proven”

Now, in the Mad Men episode, Don winds up giving an inspiring speech about how advertising is all about happiness.

The fact is, it’s more about hope — the hope that our problems can be solved.

And if your customers are a bit confused or jaded because of other similar products on the market, then you have to give them hope that your product really is better or different than anything they’ve seen before.

John Bejakovic

P.S. If you need copywriting in the health space that can either wow with benefits or cajole with mechanisms, then you can get in touch with me here:

https://bejakovic.com/contact