Negotiation

Stop prospects leaving against medical advice

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By the time the doctor had walked into the room, the patient was already half-dressed. He had ripped the IV from his arm, packed his backpack, and was making for the door.

“I have stuff to do,” he said. “Call me when you know.”

The patient had come in a few days earlier, feverish and sweaty. He had been admitted, and he was waiting ever since for biopsy results, because there was a good chance the lump in his throat was lymphoma.

What to say to him? What to do to keep him from bolting out the door?

Think about that for a minute.

It might be relevant even if you’re not a doctor, but if you run a business — as long as you deal with troubled customers or clients, provide highly specialized treatment, and ask for a lot of money and trust in return.

So you got your answer?

Good. First, let me point out what the doctor didn’t do:

* He didn’t command. “THOU SHALT NOT LEAVE.” That would be futile and simply untrue.

* He didn’t persuade. “10 jaw-dropping reasons why leaving hospital treatment today will shorten your life! (page 14)”

* He didn’t cajole. “Please please please don’t do this. How about we give you a 10% coupon for your next purchase of medical services?”

That’s not to say that any of those approaches is bad in itself. They all have their place. It’s just not in a hospital room, and maybe not in your business.

So what did the doctor do to get the patient to calm down… go back to his room… and agree to stay until he had gotten a proper diagnosis and possibly treatment?

You can read all about it here, from an amazed resident who witnessed the scene:

https://archive.nytimes.com/well.blogs.nytimes.com/2014/01/23/teaching-doctors-the-art-of-negotiation/

3 women come to my rescue

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Yesterday, I wrote about a female reader who accused me, along with the rest of the 4 billion males on this planet, of being sexist.

I did my best — it wasn’t much — to defend myself against the accusation.

But when you’ve been charged with a serious thought crime, what you really want is some good third-party witnesses to corroborate your own defense.

Fortunately, I got a few responses from women to my email yesterday. I won’t name names here — that’s against thought court protocol — but here’s what they wrote.

​​First, from a PhD scientist and business owner:

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Bwahahahaha I noticed all 5 were men and thought – oh my, some woman is gonna write in and whine about this…

Couldn’t see that one coming *cough*

Watcha gonna do?

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Second, from a fundraising copywriter for NGOs:

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I’m a woman and I almost lost an eyeball when rolling my eyes as I was reading allaboutme’s comment.

It’s the saddest, most annoying, most passe rebuke to resort to when you’ve got nothing else to throw at a man.

It’s plain lazy.

Thanks for the good work, John.

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Third, from an MD and science fiction author:

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Pretty impressed by the link at the end. I was a bit suspicious about the sexism, but it really helps that you clarify that everyone who entered the contest was a man. More chicks should step up, I guess! XD

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errr… yeah. About that. I actually also got one reply yesterday, which just said:

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Hey John,

Just read your email and I wanted to let know I am a woman (and from India).

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Uh-oh.

This reply came in a thread of one of the Most Valuable Email contest submissions I got last week — the contest that triggered this entire sexism affair.

​​Only men ended up as winners of the contest because — so I thought — only men ended up submitting any entries.

Except apparently not.

It turns out I did get at least one submission for the MVE contest from a woman. But I didn’t recognize her as such because of her Indian name/nickname. That means two things:

1) My defense in my sexism trial has suddenly been dealt a serious, possibly fatal blow, and…

2) I might now be charged with racism to boot, or at the very least, with involuntary cultural obtuseness.

My life just got a lot more complicated.

Clearly, my slapdash self-defense won’t be enough to handle this any more.

I’ll have to call in some serious help.

The help of a master communicator.

​​Someone who hasn’t lost a legal argument in over 40 years, while fighting in dozens of big criminal and civil cases.

Perhaps you know who I mean.

Perhaps you don’t.

If so, I’m willing to tell you. But be warned. This person is too male, too pale, and too stale.

Maybe he can still teach you something though.

If you’re interested:

https://bejakovic.com/criminal

Failed magicians, unfunny comedians, and me

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I spent the whole morning working today. I got nothing done, including this email, which was supposed to be written hours ago.

Still, hope lingers inside me. Maybe it will all somehow turn out ok.

Because the fact is, I wasted the entire the morning in research, trying to find good examples of a technique I don’t have a good name for.

My most good name for this technique is “calling out the vibe.”

Maybe you don’t know what I mean by that. I guess that’s part of the problem.

Calling out the vibe is what comedians do when their jokes aren’t landing. They call out the awkwardness and lack of response. The audience often laughs at this point, out of recognition and relief.

You can also use this technique if you’re nervous on a date or during an interview. Call it out. Put your nervousness into words, and see how the mood improves.

Or of course, if you’re trying to write your daily email, and your attempts are awful, just awful, too awful to send out, call that out. That’s your email right there.

You might think this is simply about being honest, or making the other side feel better because you fess up to your own troubles.

That’s part of it. But it’s not all of it, or even the main part.

Magicians call it out if their audience has grown suspicious.

Hypnotists observe their subjects deeply, and call out the physical changes they see as the subjects enter trance.

And wise negotiators call out the fact that their adversary has gotten too enthusiastic during a negotiation — too eager to say yes.

There’s some magic when you accurately call out the vibe. Try it yourself and see.

Another confession:

I had an offer planned for today, but well, it doesn’t fit any more.

So let me remind you of my Simple Money Emails program. Because calling out the vibe in your email is great. But you can’t do it every day, not unless it’s true.

And even if what you’re calling out is true, your audience might get tired after the third consecutive email that starts, “I spent the whole morning working today. I got nothing done, including this email…”

So what do you do on all those other days?

The answer can be found inside Simple Money Emails, which gives you 9 tried-and-true, use-them-every-day email openings.

These 9 openings don’t require an entire morning’s worth of research and false starts.

​​In fact, many of the most successful emails I’ve ever written, which are documented in the Simple Money Email swipe file that goes along with the program, took me all of 15 or 20 minutes to write.

If you’d like to find out more about Simple Money Emails, and how you can write such emails yourself:

https://bejakovic.com/sme/

People like you better when you taste something awful

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Opening scene:

Private investigator Lew Harper lies awake in bed. He stares at the ceiling.

His alarm goes off. He knocks it with his fist to turn it off.

Harper gets out of bed, pushes the still-on TV out of the way, and pulls up the blinds on the windows.

It becomes clear that Harper’s bedroom is actually Harper’s office. He isn’t sleeping there because he was working late, but because he doesn’t have a proper apartment.

Harper goes to the fridge, gets an ice pack. He walks over to the sink, dumps the ice in, and fills it up with water. He puts his head in the ice-filled sink and holds it there.

Finally, Harper goes to make coffee.

He folds a coffee filter. He folds it again. He gets ready to put coffee into the filter but — the coffee can is empty.

Harper hangs his head in defeat.

Then he thinks for a minute. He doesn’t like what he’s thinking. But what to do?

He goes over to the trash can and opens it.

There’s yesterday’s coffee filter with yesterday’s coffee, looking up at him.

Should he? Shouldn’t he?

He does.

Harper takes yesterday’s coffee out the trash. He makes a new coffee with it. He takes a sip.

And, in a moment that launched a giant Hollywood career, Harper shudders from how bad the coffee tastes.

So now, let me ask you, how do you feel?

Let me change how you feel for a moment, by sharing with you a really repulsive negotiation lesson. It comes from negotiation coach Jim Camp, who said:

“The wise negotiator knows that only one person in a negotiation can feel okay, and that person is the adversary.”

I’ve read this lesson 100 times. I accept it on an intellectual level. But I still find it impossible to accept emotionally, and that’s why I say it’s so repulsive.

Camp advised his coaching clients to make their negotiation adversaries feel okay. To make them feel smart, important, respected.

“Fine,” you might say, “that’s pretty obvious.”

That’s what I said too.

But the part that’s not obvious is that Camp says that okayness is a positional good. If you have it, then I can’t have it. And vice versa.

That’s the part I still can’t accept.

Whether or not Camp’s 100% right, the truth remains, if I make myself a little unokay, you will feel more okay.

And as proof of that, let me finish up the Harper story.

Harper was the first screenplay ever written by my favorite screenwriter, William Goldman.

The movie went on to be a big success. It launched Goldman’s career in Hollywood. It led Goldman to dozens more movies, a couple Academy Awards, and even a few million dollars.

None of it would have happened had Harper been a flop. But Harper was a success from that opening scene. Goldman wrote about the reaction of people who saw Harper when it launched:

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Whenever anyone talked about Harper to me in the weeks that followed, that was the moment they they remembered — drinking that horrible stuff. And the laugh that went along with it, that was a laugh of affection.

What that coffee moment really turned out to be was an invitation that the audience gladly accepted: They liked Lew Harper.

From that moment forward, the script was on rails.

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In entirely unrelated news:

Yesterday, I asked readers what todo items are waiting for them that they are dreading. I got a number of people responding with dreadful todo items.

In situations like this, whenever I get a number of good responses, I always like to repeat the offer. There’s sure to be people who didn’t see it the first time or who got pulled away before having a chance to respond.

So here goes:

What’s one thing on your todo list for today that you’re dreading?

It can be big or small. Important or trivial. The only thing that counts is that you’re not looking forward to doing it.

Let me know. Maybe I can figure out or find a solution to help you get rid of this troubling todo item. Thanks in advance.

About the only times I’ve ever felt okay

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Last night, I was reading a book about money and I came upon a quirky passage about John D. Rockefeller.

At one point, Rockefeller’s unimaginable wealth was worth 1.5% of the entire U.S. GDP, equivalent to about $349 billion today.

From the book I was reading:

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John D. Rockefeller was one of the most successful businessmen of all time. He was also a recluse, spending most of his time by himself. He rarely spoke, deliberately making himself inaccessible and staying quiet when you caught his attention.

A refinery worker who occasionally had Rockefeller’s ear once remarked: “He lets everybody else talk, while he sits back and says nothing.”

When asked about his silence during meetings, Rockefeller often recited a poem:

A wise old owl lived in an oak,
The more he saw the less he spoke,
The less he spoke, the more he heard,
Why aren’t we all like that wise old bird?

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Speaking of wise old birds:

Legendary copywriter Robert Collier wrote that the most powerful appeal in copy is vanity, “that unconscious vanity which makes a man want to feel important in his own eyes and makes him strut mentally.”

Legendary negotiation coach Jim Camp said that from the moment we are all born, we struggle to feel comfortable and safe, or as Camp put it, “okay.” Not behind others in the race of life. Not inferior.

I don’t know about you. I know it’s true in my case. I like to feel smart. Or at least not inferior. I’ll struggle and strive to prove it. Except it never really works.

The point of today’s email is to be like that wise old owl.

Like Jim Camp and Robert Collier and John D. say, there’s real power in shutting up and letting your adversary feel okay, smart, in letting him mentally strut.

It’s the kind of thing you want to do if you’re selling or negotiating.

I’ll only add a little bit, which has nothing to do with selling or negotiation.

​​And that’s that the only times I’ve really felt okay is when I stopped trying to do anything to feel okay.

Something for you to consider, or to entirely ignore.

As for the business end of this email:

You won’t hear vanity discussed often in copywriting courses. But you will find it analyzed in several different ways in Round 19 of my Copy Riddles program, which deals with a sexy technique for writing bullets that leave other copywriters green with envy.

If you’d like to find out more about Copy Riddles:

https://bejakovic.com/cr/

One big proof element

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I read a story this morning about Tim Meeks, the inventor of the harpejji.

The harpejji is a new instrument, one of only a few new instruments invented in 21st century to actually take off. It’s a combination of a piano and an electric guitar. It sells for $6,399 a piece, and Meeks sold more than $1 million worth of them last year.

That’s where we are today. Here’s how we got to where we are:

Meeks invented the harpejji in 2007. He made videos of himself playing the thing. He showed it off at music festivals. He had a few other harpejji enthusiasts play it and hype it up for him.

Sales. Were. Meager.

And then one day, Meeks was at a trade show in Anaheim, CA. Somebody tapped him on the shoulder.

“Hey, can you teach me how to play this thing?”

Meeks stared for a moment and then snapped out of his trance. “Sure,” he said. “Sure! Of course! I’d love to!”

It was Stevie Wonder who was asking.

Stevie Wonder loved the harpejji. He bought one immediately. He has since performed a bunch with it in public.

And here we are today. Point being:

One big proof element can be worth 100 small or middle-sized proof elements.

In fact, entire sales promotions, and even entire businesses, have been built on the back of one big proof element.

So if you’re smart, you will work to get yourself such a big proof element, or maybe even to bake it in to your offer when you create it.

But on to business. I have my Most Valuable Email course to sell. And odds are, you haven’t bought it yet, because only about 5.1% of my list has bought to date.

I’ve shared lots of proof elements for MVE so far:

My own results, tangible successes, and intangible benefits resulting from applying the MVE trick…

The reason why of the thing, which I hint at publicly and explain in detail inside the course…

The testimonials and endorsements and even money-making case studies from many satisfied customers.

The fact is though, none of this qualifies as the One Big Proof Element.

So let me tell you that feared negotiating coach Jim Camp used the Most Valuable Email trick on the very first page of his legendary book Start With No.

This book has formed and influenced other influential people, like email marketer Sen Settle… business coach Travis Sago… and FBI negotiator Chris Voss.

Did all these influential folks find Start With No influential because of the ideas inside?

Yes, but — the presentation was also immensely important. In fact, in the case of somebody like Camp, the presentation and the ideas were really an indistinguishable blend.

If you’re a Jim Camp fan, it will be obvious to you how Camp is using the MVE trick in Start With No once you know what this trick is.

And whether or not are a Camp fan, if you would like to have similar influence on your readers, particularly the influential ones among them, then Most Valuable Email might be your ticket. Here’s where to buy it:

https://bejakovic.com/mve/

Why the girl-and-python show is a great place to negotiate

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Here’s an intriguing (and for writers, a most instructive) scene from one of the greatest films in Hollywood history:

“Christ what a trip. The whole time I’m thinking, what if somebody knows what I got in here? Can you imagine that? Two million dollars on the seat next to me in that plane? Mikey, what the hell’s going on anyway? I’m totally in the dark.”

Mikey picks up the suitcase and carries it off. “The family’s making an investment in Havana. This is a little gift for the President.”

Maybe you recognize this scene. It’s from The Godfather, part 2. ​​Fredo Corleone, the oldest surviving son of the Godfather, is talking to his younger brother Michael, who now heads the Corleone crime family.

Michael recently survived an assassination attempt. He knows his business partner Heyman Roth and Roth’s henchman Johnny Ola were behind it. What he doesn’t know is who inside his own circle betrayed him and collaborated with Roth.

Fredo puts his hands in his pockets as he watches the suitcase disappear.

“Havana’s great!” he says. “My kind of town. Anybody I know in Havana?”

Michael pours himself a glass of water. “Oh… Heyman Roth? Johnny Ola?”

Fredo stares for a bit, trying to pull out a pack of cigarettes from his coat pocket. Finally he manages to get the cigarettes out. He looks away.

​​”No. Never met them.”

A couple weeks ago, I wrote an email about negotiation coach Jim Camp. Camp helped negotiate many billion-dollar deals, but he became famous thanks to his contrarian, oracle-like sayings.

One thing Camp said is that he likes to negotiate in the bathroom. That might sounds contrarian, but it’s not. It’s very literal, and backed by basic human psychology.

For an example, fast forward a bit, to Havana.

​​Fredo isn’t smart or strong enough to run the Corleone family, but he’s a fun guy. He knows all the cool spots. He takes Michael and a few U.S. Senators and judges to a girl-and-python act.

“Watch,” says Fredo, as he pours out glasses of rum. “You’re not gonna believe this.”

A young woman is brought out on stage. She is tied to a kind of ceremonial pillar. Then a man in a silk robe is brought out. Two assistants pull off his silk robe to leave him standing naked in front of the audience.

The guys with Fredo — except Michael, who’s checking his watch — gasp and then start chuckling.

“That thing’s gotta be a fake. Hey Freddie! Freddie! How’d you even find this place?”

Fredo doesn’t take his eyes off the stage. “Johnny Ola told me about this place. He brought me here. I didn’t believe him, but seeing is believing. Old man Roth would never come here, but old Johnny knows these places like the back of his hand.”

Michael doesn’t move. He doesn’t say anything. But he looks like somebody just punched him in the gut. And he turns around, and gives a signal to his man who is standing at the door.

So there you go. The reason to negotiate in the bathroom, or during the girl-and-python act. It’s because barriers come down. Jim Camp explains: “As they go to the bathroom, you ask them a question. They’ll answer. They smile, and they answer the question. It’s a great time to do research.”

I wrote about that in my email couple weeks ago. But then I asked myself, what’s really going on? Is this just a negotiation trick?

Eventually, it dawned on me. It’s not a trick. It’s a bit of very basic human psychology.

Our brain likes to think in discrete events, snapshots, scenes, like a movie. This much is obvious. What’s less obvious and more interesting are the consequences. From a New Yorker article on the topic:

“Walking into a room, you might forget why you came in; this happens, researchers say, because passing through the doorway brings one mental scene to a close and opens another.”

Like I said, a bit of fundamental human psychology.

You can now shrug your shoulders and say, “So what?” That would be a Fredo-like thing to do.

Or you can be more like Michael Corleone, and think about how to adapt, how to use this bit of psychology for your own ends.

That’s what Jim Camp did. That’s what successful magicians do. And successful writers, too. In fact, it’s what I’ve tried to do in this very email.

Let me end there, and point you to an offer you can certainly refuse. It’s my Most Valuable Email training, a kind of man-and-keyboard act. In case you’re a person who likes to take advantage of fundamental human psychology:

https://bejakovic.com/mve/

How to cut your unsubscribes almost in half

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In this email, I’ll write about an idea you’re probably heard before. It might not be anything new to you. In fact, you might not want to read this email at all.

Yesterday I was talking to a coaching client. He recently took over the management of an email list with 50k subscribers.

That’s my preferred position, by the way — a kind of Harry Hopkins-like figure, a back-end advisor and scheme man rather than a front-facing figurehead.

​​Unfortunately I can’t do that with my own emails. Still, I continue to write this newsletter simply because I find the practice so personally valuable.

But back to the coaching call. My coaching client took over the management of this sizable list, and he started sending more regular emails.

At first, he put a paragraph at the top of these emails, warning his audience they would be getting emails more often, along with a link in case they wanted to unsubscribe.

Unsubscribe link right at the start of the email. Result? 50-60 unsubscribes each time.

He then took that paragraph out. Just the usual unsubscribe link left at the end of the email. Result? The unsubscribes jumped to 100.

That’s the idea I warned you about at the start. You’ve probably heard it before.

Really, it’s a tale as old as time, a song as old as rhyme. But these days, it mostly gets attributed to Jim Camp’s book Start With No.

Says Camp, never take away your adversary’s right to say no. In fact, go out of your way, make a show, above and beyond, to assure your adversary you respect his or her right to say no. And mean it.

Camp was a negotiator in billion-dollar deals.

In other words, this isn’t just about cutting your unsubscribes. It’s also about making more sales and making more deals. And most importantly, it’s about continuing a valuable relationship into the future.

I’ve repeatedly promoted my Most Valuable Email course in these emails.

Perhaps you’ve decided this course is not for you. Perhaps you’re just not interested in it. That’s fine.

Otherwise, if you’d like more information about Most Valuable Email, you can find it here:

https://bejakovic.com/mve/

Why the bathroom is a great place to negotiate

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I walked to the beach this morning. People were out jogging. Others were going into the sea. Some were playing with their dogs. And there I was, listening to a course by negotiation coach Jim Camp, and taking notes on my phone.

“One of the things I like to do is negotiate in the bathroom,” Camp says. “It’s a great place to negotiate.”

To me that sounded like the usual contrary and shocking Camp material. But this one is surprisingly straightforward.

“When are people most exposed?” Camp asks. “I’m not talking about their physical parts. I’m talking about, when are they most relaxed, in their mind? When do they open their mind? When are they most exposed? ‘Well, the fight’s off. Now I’m free to go to the restroom.’ As they go to the restroom, you ask them a question. They’ll answer. They smile, and they answer the question. It’s a great time to do research.”

That’s a good tip for when you negotiate. Or for when you do magic.

Because this is the same exact idea described in a book I read not long ago, by a guy named Gary Kurtz, about the use of misdirection in stage magic.

Kurtz has a name for this bathroom phenomenon. He calls it the off-beat. The off-beat is the relaxation, the lull in attention that happens when the audience thinks the magic trick is over. That’s when the actual sleight-of-hand is done.

I’m thinking of writing a new book. I don’t have a title yet. Maybe I will call it, “10 Commandments of Hypnotists, Pick Up Artists, Comedians, Cult Leaders, Copywriters, Door-To-Door Salesmen, NLP Trainers, Storytellers, Professional Negotiators, and Stage Magicians.”

The topic would be core ideas I’ve picked up from a bunch of far-flung fields, which are actually all the same field – one that’s all about controlling attention, heightening emotions, guiding people to an outcome.

I’m only thinking about this book right now. But if you have any input you’d like to give me — stories you think I can include, other fields I didn’t think of, specific techniques you have in mind — hit reply and let me know.

​​I don’t have anything to promise you in return, except my gratitude, and an acknowledgement in the book if I ever do put it out. Thanks in advance.

Not comfortable asking for more money?

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Trevor “Toe Cracker” Crook was at the front of the room, finishing his presentation, and was about to launch into the pitch for his offer.

“How many of you regularly close 5-figure copywriting contracts?” he asked.

You’re supposed to participate if you’re in the audience at a conference, and give the speaker some signs of life. So I raised my hand.

I was sitting in the front row. I glanced over my shoulder. I realized that, out of 25+ other copywriters in the room, maybe two or three also had their hand up.

I felt sheepish. I put my hand down.

The fact is, I’m not overwhelmingly confident. I’m certainly not assertive or demanding.

And yet, a couple years ago, back when I was still regularly taking on client work, I was closing 5-figure deals matter-of-factly. And if I were taking on a big project now, I wouldn’t have any trouble asking for — and probably getting — $15k or $20k, upfront, depending on what needs to be done.

In my experience, asking for more money is not a matter of confidence, in the sense of some unshakeable self-belief. Nor is it a matter of assertiveness.

It’s really about systematically putting yourself into a situation where neither of those is needed. As negotiation coach Jim Camp, who guided Fortune 100 CEOs and revamped the FBI’s hostage negotiation process, had to say:

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I’ve got wonderful non-assertive people that just do magnificent jobs in negotiation. But that’s because they have the tools. They don’t need to be assertive. Assertive is not a trait that is to be desired in negotiation by any means.

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I’m thinking about putting on a training in June about how to be comfortable charging more. This isn’t only about copywriting work. I’ve been selling courses, live presentations, and consulting to make up for the fact I rarely work with copywriting clients any more. I’ve found the same principles apply whenever money changes hands.

If such a training is something that would interest you, hit reply and let me know. In case there’s enough interest, I will put it on.