Yesterday, I got an email from a reader who was trying to buy my Insight Exposed program. The order page was popping up an error message telling him his password was wrong — but there was no place to put in any kind of password.
I wrote back to this reader, explaining the two-step process to get rid of this error message. A few minutes later, he wrote back to say:
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Thanks for writing.
Nothing you suggest is working.
I am inept at things like this. Is there a thing called computer log in voodoo?
However even I have to say that IMHO your order page malfunction is probably costing a lot of money.
Just sayin, for your sake. And mine too because I do WANT TO BUY YOUR INSIGHT EXPOSED.
please help.
P.S. I do love reading your emails. I love your style and good spirit.
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As soon as I read this message, I remembered Tony Robbins. When Tony would host arena-sized self-improvement seminars, inevitably somebody would get up to the mic and say:
“Tony I just can’t get a job/find a boyfriend/make any money. Nothing is working. I’ve tried everything!”
To which Tony would arch his brow and, using his best Tony the Tiger voice, say:
“Everrrrrrything? Ok, tell me the last hundred things you’ve tried.”
“Hah, gee Tony, it wasn’t a hundred things…”
“All right, tell me the last twenty things you’ve tried.”
“Well, it wasn’t twenty either…”
“Ok, tell me the last five things you’ve tried.”
“Well you see Tony, I’m just really having a lot of trouble getting started…”
And so it was with my reader above. I wrote him back to ask what exactly he had tried that wasn’t working. I didn’t get a response. But a short time later, I did get a notification that he had bought Insight Exposed from me.
I’m not blaming this guy or anybody else. I just wanted to tell you about that Tony Robbins “Everrrrrrything?” response, which might be useful with people who say nothing is working. And if you’re anything like me, those people might include yourself at times.
Anyways, I’ve gotten a surprising and pleasing number of orders so far for Insight Exposed, which makes me doubt that my problematic order page is costing me a lot of money.
That doesn’t change the reality that my order page and my entire cart/membership software are quirky and unintuitive. That’s something I will have to deal with in time. For now though, I’ll have to just have to manually reply to a few readers who are having problems with their order process.
In case you yourself are interested in Insight Exposed, you will have to get on my email list first, because this is an offer I am only making available to my newsletter subscribers. If you’d like to get on my list, here’s where to go.