Reactance

A simple way to deal with reactance on the sales page

by

A few weeks ago, I was walking through a little park at exactly 11:21am.

I know it was exactly 11:21am because I saw an unusual scene, so I checked the time and wrote it down.

Three local drunks were sitting at a table in the shade. Two empty beer bottles and two empty brandy bottles were in front of each of them.

And now came the time to get the next round.

One of the drunks got up, started collecting the empty bottles, and grumbled, “I’m the oldest one here! And I have to go?” And he did. But he kept mumbling to himself about the injustice of it all.

So at 11:21am, these guys were already four drinks in, and getting a fifth and eighth.

That was the unusual part.

But the elder drunk’s reaction was very usual. “I don’t want to! Why should I?” That’s something we all say every day in some form.

Psychologists call this reactance. It’s as fundamental a human instinct as breathing or wanting to sit when we see a chair.

Reactance says that when we have barriers erected against us, when we lose a freedom, when we’re commanded or manipulated into doing something, we rebel. Fire rises up from our bellies.

If we have no other option, like when the stupid boss tells us to do something, we do what we’re told grudgingly.

But when we have a choice, like on the sales page, we cross our arms, dig our heels in, and say defiantly, “No! I don’t want to! What are you gonna do about it?”

The good news is that there are lots of things you can do to get around reactance in sales talk and sales copy.

I recently wrote about a pretty standard one, which is the reason why. Because people don’t really want control… they want the feeling of control. And sometimes, a reason why is all that’s needed to give them that feeling.

“You gotta get the next round today… because Jerry got it yesterday… and I will get it tomorrow.”

That can work.

But there are other, and much more powerful ways to deal with reactance. In fact, I’m writing a book about one of them now. And if you want to hear more about it, well, you will find it in future issues of my email newsletter.

Green Valley must fire its warehouse manager

by

Last week, supplement company Green Valley, which was founded by A-list copywriter Lee Euler, sent out a panicked email that started with:

Dear John,

We discovered somewhat of a sticky situation last week…

So I’m hoping maybe we can help each other out…

You see, late last week our warehouse manager called to let me know that we have NO room for a large shipment that’s already on its way to our fulfillment facility here in Virginia…

That means I now have to get rid of a few pallets worth of one of our top sellers…

So, I’m knocking 70% off Gluco-Secure—a natural breakthrough shown to…

I don’t know who’s at fault here. But I find the warehouse manager’s “not my circus, not my monkeys” attitude contemptible. ​​Particularly since he allowed a similar situation to happen last September. That’s when Green Valley sent out an email that started:

Dear John,

I never do this.

But I have a small problem and I think maybe we can help each other out.

Yesterday afternoon the Green Valley warehouse manager let me know that they have NO room in the warehouse for a truckload shipment of product that’s scheduled for delivery next week.

Somehow wires got crossed but it turns out we have 4 pallets of our top-selling joint pain formula that we need to clear out FAST to make room quickly for new inventory.

So, I’m doing something I never do…

I’m knocking 70% off a powerful joint-healing discovery…

Somehow wires got crossed?

Twice in under one year?

I don’t know what this warehouse manager is doing all day long. He’s clearly not doing his job. That’s why I say Green Valley must fire him, and must do it now.

But one person they shouldn’t fire is their email copywriter. Because that guy obviously knows about the power of reason why marketing.

Reason why is the most widespread and effective click, whirr mechanism in advertising.

​​Click, whirr, by the way, is the useful but somewhat-dated analogy Robert Cialdini used in his book Influence. You press the tape player button click, and whirr goes the automated behavior tape.

The incredible thing is that, just as with canned laughter and obvious flattery, reason why is effective even when it’s blatantly untrue.

I’m not saying you should lie… but you might choose to stretch the truth, until it turns into a reason why.

Because reason why works on you too. So if you ever need to justify why stretching the truth is ok, you can always say, for your own peace of mind and your customer’s,

“I never do this. But I have a small problem and I think maybe we can help each other out…”

Speaking of sticky situations:

I recently had an influx of new subscribers to my email newsletter. And I’m getting really close to a big round number of subscribers that I’ve always coveted.

So I’m going to do something I never do, in the hopes of quickly filling up those extra few newsletter subscriber spots.

For today only, I’m opening up my email newsletter to anybody to subscribe, for free, right here on this page. This opportunity might not come again for a long time. If you’re the type to grab a great opportunity when you see it, click here to subscribe now.

The power of negative thinking

by

“Just go talk to her!”

I was walking on the street a few days ago. The sun was shining, there was a cool breeze, and lots of good-looking women were out and about.

Each time one of these monsters passed by, wrapped up in her headphones, masked with her sunglasses, I would tell myself to go talk to her.

Of course, all that happened is that I tensed up.

These women on parade were too intimidating.

​​Or too busy.

​​Or too something.

In the past, I’d tried hyping myself up.

“What’s the big deal?” I would say. “She’d probably be super happy to get a compliment. And maybe you will hit it off. It could be a win-win!”

That would always get me excited. And that was all.

Because more good-looking women would pass by…

And I still wouldn’t go talk to any of them.

So a few days ago, I did the opposite. I told myself the ugly truth:

“Why not just go home? You probably won’t talk to any of these women. It’s too hard. Or maybe you’re just too weak. Or not good enough at problem solving. Whatever the reason, odds are you’re wasting your time. You should probably just head home.”

If you’ve ever read Jim Camp’s Start With No, you might recognize this as a “negative stripline.”

That’s when you’re in a negotiation, and your adversary is having doubts, concerns, or vague bad feelings.

At this point, according to Camp, the worst thing you can do is to paint a sunny and bright picture.

Instead, you want to be honest. Brutally honest.

“You’re probably right,” Camp would say to such an adversary. “This probably won’t work out. It’s probably best if we just cut off this negotiation right now and stop wasting your time.”

What happens when you do this?

Well, all I can say is what happened to me. I finally got to talking to some beautiful, intimidating women. Because the negative stripline works even when your negotiating adversary is yourself.

So if you’re not seeing real results from the power of positive thinking, whether in social situations, or in business…

Then try negative thinking.

And whatever you do, don’t let me know how it works out for you.