Reason Why

Flash roll: The following presentation has been paid for by Desert Kite Enterprises

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I’ve been on a hiatus from the usual marketing mailing lists over the past few weeks, so it took me a while to find out that Joe Sugarman died recently.

I’ve written a lot about Joe and his ideas in this newsletter.

In part, that’s because Joe’s Adweek book was the first book on copywriting I ever read. It gave me a lot of ideas to get started in this field, and to a good extent influenced my writing style.

But also, I’ve written a lot about Joe just because he was such a successful direct marketer, who was willing to publicly share the many million-dollar insights he had over his long career.

I found out Joe had died from Brian Kurtz’s email last Sunday. Brian also sent out a link to the infomercial for Joe’s BluBlockers — which became Joe’s biggest success, bringing in over $300 mil.

I actually bought a couple pair of BluBlockers a few years ago. So I was happy to finally see the full infomercial. In a nut, the entire 28 minutes is just a frame around a bunch of on-street testimonials that Joe collected for BluBlockers.

But ok.

Maybe you’re starting to wonder if this email will have any kind of marketing lesson, or if I will just reminisce about Joe Sugarman.

I do got a lesson for you.

​​Take a look at the following bit of sales patter delivered by Joe in the infomercial. It comes after some testimonials by people who say that BluBlockers allow them to see as well as they do with prescription sunglasses.

“I know BluBlockers aren’t prescription sunglasses,” the host babe asks Joe, “but why do so many people think that they are?”

Joe responds:

“BluBlockers block 100% of blue light. Not only the ultraviolet light but the blue light as well. Blue light does not focus very clearly on the retina. And the retina is the focusing screen of the eye. Now all the other colors focus fairly close to the retina. But not blue light. So if you block blue light, what you see is a lot clearer, and a lot sharper.”

If you have read Oren Klaff’s book Flip the Script, you might recognize this as a flash roll. It’s basically a rapidfire display of technical language used to wow — or hypnotize — the prospect into thinking you’re legit.

(To make it clearer: the original flash roll was a term used by undercover cops. They flashed a roll of cash to a drug dealer to show they meant business.)

For over two years, I’ve been collecting ideas related to the use of insight in marketing. That’s when you say, “Ahaaa… it makes so much sense now!” And in that way, you become open to influence.

Several people have suggested to me to include Klaff’s flash roll idea. I resisted.

After all, what is there to intuitively make sense of in Joe’s argument above? He’s just throwing some technical facts at you. They could be completely made up. You have no way to actually experience or validate those facts for yourself.

But it doesn’t matter.

The people who told me the flash roll creates a feeling of insight were right. I was wrong.

That same feeling of deep understanding — which is usually triggered when you experience or understand something for yourself — well, it can be triggered, on a slightly smaller scale, just by an adequate display of authority.

“So you’re telling me to include more authority in my sales copy?” you ask. “That doesn’t sound very insightful.”

What I’m actually telling you is that there are better ways of creating insight. But if you got nothing else, then some technical jargon, or perhaps a scientific study, can be good enough to get people to say, “Ooh… I get it now!” Even though they really don’t.

As for those more powerful ways of creating insight, I’ll write about that one day, in that book I’ve been promising for a long time.

For now, I’d like to tell you about an interesting article. It’s titled “Beware What Sounds Insightful.”

This article points out the unobvious truth that there are mechanisms of creating the feeling of insight… and that they can dress up otherwise mundane or even ridiculous ideas as something profound. It even gives you some more examples of flash rolls, by some of the most insightful writers out there on the Internet. In case you’re interested:

https://commoncog.com/blog/beware-what-sounds-insightful/

Skunk email with a great and valuable reward

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This email won’t be easy or pleasant to get through.

​​In fact it will take work and it might make you feel queasy along the way. But if you can manage it to the end, the rewards will be great.

Let me start by telling you I’m re-reading Claude Hopkins’s My Life in Advertising. And one story I missed before is this bit from Hopkins’s childhood:

One of the products which father advertised was Vinegar Bitters. I afterward learned its history.

A vinegar-maker spoiled a batch through some queer fermentation. Thus he produced a product weird in its offensiveness.

The people of those days believed that medicine must be horrible to be effective.

We had oils and ointments “for man or beast” which would make either wild. We used “snake oil” and “skunk oil,” presumably because of their names.

Unless the cure was worse than the disease, no one would respect it.

Today we assume that every offer must be fast, easy, and cheap.

But human nature changes like glass flows — so slowly that we will never see it happen.

And a part of the human brain still believes, like it did in Hopkins’s day, that the cure must be worse than the disease. At least along some dimension.

So if your offer is fast and easy, make sure it’s not cheap.

Or if your offer really is all of fast, easy, and cheap… then at least throw a skunk or a snake into it somewhere.

In other words, turn your prospect into a hero. Tell him a story:

He’s somebody who’s willing to do what’s offensive to others… somebody who can swallow what would turn most men or beasts wild. ​​No, it won’t be easy or pleasant. But if he can manage it to the end, the rewards will be great.

Last thing:

Maybe you’d like to know I have an email newsletter. It’s cheap and easy, but it’s very slow. You can sign up for it here.

Flat-Earther accidentally proves deep truth about Reddit users

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Over the past 24 hours, one of the top five post on Reddit has been:

“Flat-Earther accidentally proves the earth is round in his own experiment”

It’s a video of a guy, doing an experiment in his back yard, at night, with a lamp and a couple of styrofoam boards.

You don’t need to follow the precise thinking of this modern Galileo. The gist is this:

If the earth is flat, as the guy believes, then the lamp will be visible in one setup with the styrofoam boards.

But if the earth is curved, as the Illuminati want you to believe, then the lamp will be visible in a second, different setup.

Result:

The guy does the experiment with the desired, flat-Earth setup.

Nothing. The lamp is invisible.

The guy moves the lamp, to the control, Illuminati setup.

Suddenly, the bitch lamp becomes visible.

“Interesting,” the flat-earther says. “… interesting…”

Over the past four days, I’ve been talking about denial, and the ways we all do it all the time.

Today I got one more denial strategy for you. It’s the most useful one for marketers. It’s called rationalization.

That’s when we are faced with a fact we cannot or will not stomach, and so we explain it away.

Apparently, the flat earther in the Reddit video explained away his experiment results. Uneven terrain… twigs… branches… possibly a tear in the fabric of time and space.

Rationalizations like this are not particularly interesting. But like I said, they are most useful for marketing.

In fact, there’s a whole powerful school of marketing called reason why. It’s all about rationalization.

But this email is not about reason why marketing or making people believe what they already “know.”

Instead, I just want to point out that, when people fervently explain something away… they are probably denying a deep, uncomfortable truth.

Such as the millions of people on Reddit, upvoting that flat-earther post.

Some of those Reddit users are cackling (see my email yesterday about humor as a denial tactic).

​​But many are rationalizing. Like Reddit user ringhillsta, who wrote:

“The fact that there are people out there who actually still belives that the Earth is flat is scary and funny at the same time and i feel a bit sorry for them. Must be hard being that dumb lol.”

So what could be the deep and uncomfortable truth that ringhillsta is trying to deny?

Who knows.

Perhaps it’s that we’ve moved into an era where we have almost no direct experience with the “truths” in our lives.

Instead, we get them all second- and third-hand, through college textbooks… Neil deGrasse Tyson… and various mainstream subreddits.

And if anybody ever stands up to question that, there’s a ready-made rationalization to sweep away that person. “Dude what are you some flat earther? I feel sorry for you. Must be hard being that dumb lol.”

Anyways, this denial mini-series has been going on for borderline too long.

So I promise to wrap it up tomorrow, and bring it full circle to where we started from.

​​Or is that impossible? Maybe it’s all just a straight line… and we will fall off at the end.

Only one way to find out — read my email tomorrow. You can sign up here to get it.

My motivation for writing this blog

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Interviewer: It’s gotta feel wonderful knowing you’re making a difference in so many people’s lives. Now 20 years of doing this — what is it that keeps you motivated?

Ellen Kreidman: I’ll tell you. I’m motivated by what’s happened in my own life. In 1991, I was diagnosed with breast cancer. And then in 1995, I had a reoccurrence and I had to undergo a bone marrow transplant. And I’m here to tell you that when you are hooked up to life support and you have no hair, no eyelashes, no fingernails, no toenails, and you are as close to death as you can be… you know the meaning of life. And it is to love somebody with all your heart and soul and to have them love you back.

That’s from the Light His Fire infomercial. In that program, Dr. Ellen Kreidman teaches women how to fall in love, stay in love, and avoid divorce.

And the best part?

Your husband doesn’t have to join in for it to work… and he doesn’t even have to know you’re using the Light His Fire method on him!

That’s a strong appeal. But it’s not why I’m bringing this up.

Instead, it’s just that bit up top. Because if you’re selling something, there’s a good chance people will wonder what your motivation is.

“If this thing is so good,” they might mutter, “why are you sharing it with me?”

Or, they might get cynical:

“Sure, sure… you want to help me save my marriage. Yeah, right. All you really want is to help your bank account.”

Don’t worry. I’m not going all Simon Sinek on you. I don’t believe that people will buy just because your why is good enough. As I’ve written before, there are plenty of businesses that failed in spite of a noble why.

But if you have a good offer, then it’s smart to talk about why you’re putting it out there. It can help soothe the skepticism and cynicism your prospects feel when they see your ad.

And as the Light His Fire infomercial shows, your reason why doesn’t have to be clever. Pure enthusiasm is often enough.

Should I tell you what my reason why is?

I wouldn’t call it enthusiasm. Rather it’s a kind of obsessive curiosity.

Once upon a time, I used to believe I know myself well. It was hard to face the fact that this is not true.

But on the bright side, it opened up lots of fascinating areas to investigate and explore.

​​So it’s good I’ve found a job that rewards me for exploring why we think, feel, and behave in often mysterious ways… and it’s good I’ve found a small group of people, like yourself, dear reader, who are also interested in the same.

By the way, I also have a newsletter. My motivations for that are much the same. In fact, the content is much the same as this blog… except the newsletter comes out sooner, and it comes without fail. If you’d like to sign up, here’s where to go.

A simple way to deal with reactance on the sales page

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A few weeks ago, I was walking through a little park at exactly 11:21am.

I know it was exactly 11:21am because I saw an unusual scene, so I checked the time and wrote it down.

Three local drunks were sitting at a table in the shade. Two empty beer bottles and two empty brandy bottles were in front of each of them.

And now came the time to get the next round.

One of the drunks got up, started collecting the empty bottles, and grumbled, “I’m the oldest one here! And I have to go?” And he did. But he kept mumbling to himself about the injustice of it all.

So at 11:21am, these guys were already four drinks in, and getting a fifth and eighth.

That was the unusual part.

But the elder drunk’s reaction was very usual. “I don’t want to! Why should I?” That’s something we all say every day in some form.

Psychologists call this reactance. It’s as fundamental a human instinct as breathing or wanting to sit when we see a chair.

Reactance says that when we have barriers erected against us, when we lose a freedom, when we’re commanded or manipulated into doing something, we rebel. Fire rises up from our bellies.

If we have no other option, like when the stupid boss tells us to do something, we do what we’re told grudgingly.

But when we have a choice, like on the sales page, we cross our arms, dig our heels in, and say defiantly, “No! I don’t want to! What are you gonna do about it?”

The good news is that there are lots of things you can do to get around reactance in sales talk and sales copy.

I recently wrote about a pretty standard one, which is the reason why. Because people don’t really want control… they want the feeling of control. And sometimes, a reason why is all that’s needed to give them that feeling.

“You gotta get the next round today… because Jerry got it yesterday… and I will get it tomorrow.”

That can work.

But there are other, and much more powerful ways to deal with reactance. In fact, I’m writing a book about one of them now. And if you want to hear more about it, well, you will find it in future issues of my email newsletter.

Green Valley must fire its warehouse manager

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Last week, supplement company Green Valley, which was founded by A-list copywriter Lee Euler, sent out a panicked email that started with:

Dear John,

We discovered somewhat of a sticky situation last week…

So I’m hoping maybe we can help each other out…

You see, late last week our warehouse manager called to let me know that we have NO room for a large shipment that’s already on its way to our fulfillment facility here in Virginia…

That means I now have to get rid of a few pallets worth of one of our top sellers…

So, I’m knocking 70% off Gluco-Secure—a natural breakthrough shown to…

I don’t know who’s at fault here. But I find the warehouse manager’s “not my circus, not my monkeys” attitude contemptible. ​​Particularly since he allowed a similar situation to happen last September. That’s when Green Valley sent out an email that started:

Dear John,

I never do this.

But I have a small problem and I think maybe we can help each other out.

Yesterday afternoon the Green Valley warehouse manager let me know that they have NO room in the warehouse for a truckload shipment of product that’s scheduled for delivery next week.

Somehow wires got crossed but it turns out we have 4 pallets of our top-selling joint pain formula that we need to clear out FAST to make room quickly for new inventory.

So, I’m doing something I never do…

I’m knocking 70% off a powerful joint-healing discovery…

Somehow wires got crossed?

Twice in under one year?

I don’t know what this warehouse manager is doing all day long. He’s clearly not doing his job. That’s why I say Green Valley must fire him, and must do it now.

But one person they shouldn’t fire is their email copywriter. Because that guy obviously knows about the power of reason why marketing.

Reason why is the most widespread and effective click, whirr mechanism in advertising.

​​Click, whirr, by the way, is the useful but somewhat-dated analogy Robert Cialdini used in his book Influence. You press the tape player button click, and whirr goes the automated behavior tape.

The incredible thing is that, just as with canned laughter and obvious flattery, reason why is effective even when it’s blatantly untrue.

I’m not saying you should lie… but you might choose to stretch the truth, until it turns into a reason why.

Because reason why works on you too. So if you ever need to justify why stretching the truth is ok, you can always say, for your own peace of mind and your customer’s,

“I never do this. But I have a small problem and I think maybe we can help each other out…”

Speaking of sticky situations:

I recently had an influx of new subscribers to my email newsletter. And I’m getting really close to a big round number of subscribers that I’ve always coveted.

So I’m going to do something I never do, in the hopes of quickly filling up those extra few newsletter subscriber spots.

For today only, I’m opening up my email newsletter to anybody to subscribe, for free, right here on this page. This opportunity might not come again for a long time. If you’re the type to grab a great opportunity when you see it, click here to subscribe now.