Persuasion

If you want people to remember you

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My grandma is 92 years old. Yesterday I was talking to her. She got to saying how she is “counting down the days.”

​​Everybody of her generation who lived in her building — a 17-story brutalist skyscraper built in the 1960s — has already died.

“The last two died just recently,” she said. ​​”There was Marija, who was 94, and then there was that guy—” here she turned to my mother “—what was that guy’s name, the guy who liked fried chicken?”

I found this both cruel and hilarious. You live your whole life, even a very long life, and this is how people remember you — “the guy who liked fried chicken.”

It’s not because my grandmother’s memory is failing. At 92, the woman is still razor-sharp and has a much better memory than I ever had.

It’s simply how how mental imprint happens.

Unless there’s something notable, sound bite-worthy, legendary about you, and unless you repeat it often enough to make it stick in people’s heads, then people will pick something random to remember you by — if they remember you at all.

Maybe you don’t want to be remembered. Nothing wrong with that.

But if you are driven to have people remember you, and if you want to make it good, then take matters into your own hands.

A/B test different sound bites about yourself. When you hit upon one seems to resonate, that people feed back to you, then repeat it from here to eternity. Either that, or risk becoming “the guy who liked fried chicken.”

And on that note, let me remind you what I already said yesterday:

I’m now launching my Most Valuable Postcard #2. I’m selling it until tomorrow night at a 50% discount.

Most Valuable Postcard #2 covers a fundamental marketing topic. In fact, it’s a topic that I claim is the essence of marketing and copywriting.

Last night, Jeffrey Thomas from Goldmine.Marketing wrote me to say (some parts redacted):

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Finished reading #2 tonight.

And it was great.

I’ll read it again tomorrow.

Earlier today, before seeing this offer, I thought about [here Jeffrey named “the best copywriting guide ever written” according to a reclusive, bizarre, and yet highly successful financial copywriter]—wild to see it appear in this Postcard!

#2 reminds me that [here Jeffrey spelled out the counterintuitive idea at the end of Most Valuable Postcard #2, which a lot of marketers and copywriters struggle with, but which is true nonetheless].

Definitely some new tools to use. Much appreciated John.

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I redacted some parts of Jeffrey’s message above. For one thing, I want to keep those specifics behind the paywall. For another thing, I don’t think you really mind. Do you?

Anyways, Most Valuable Postcard #2 is available now, but only to people who are signed up to my email list. Maybe you don’t want to get on my email list. Nothing wrong with that. But if you do, here’s where to go.

66 1/2 minutes of getting your money’s worth

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At the start of the evening, the mustached gentlemen at the Boston Athletic Association held on to their top hats and leaned forward in their seats, their eyes wide open, all of them focused on the same point at the front of the room.

It’s not every day that you see a living man voluntarily handcuffed, wrapped in chains, placed inside a coffin, and then sealed inside like a corpse.

It was novel and dramatic.

But after a few minutes of intense staring at the unmoving coffin, the audience’s attention started to drift. The members of the athletic club began lighting up fine cigars, talking about sports, the news, and business, chuckling and chattering and catching up.

And then, 66 1/2 minutes after the show started, the coffin crashed open.

The living corpse inside sat up and then stood up, panting, sweat running down his temples, his hair in a mess, his frock coat rumpled. He held the handcuffs in one hand and the chains in the other — he was free.

The gentlemen in the audience broke into applause and cheers. Harry Houdini had done it again. Another amazing and improbable escape.

So far, so familiar. But here’s what gets me:

66 1/2 minutes of sitting and watching a coffin. Many of Houdini’s sold-out shows were like this. They were long — often many hours’ long — and for much of it there was nothing to see, because Houdini performed his handcuff and manacle and chain escapes in a closed cabinet or behind a curtain or inside a coffin.

66 1/2 minutes of nothing happening on stage. What was going on with the audience during all that time?

Was it just a pre-TikTok era, and were audiences happy to sit and zone out for an hour or three, like a cat staring at a blank wall?

Or did people just enjoy being close to danger and death, and was that palpable even if it couldn’t be seen?

I’m sure there was a bit of both to it.

But what gets me in the above story is how the gentlemen of the athletic club started lighting up cigars and having friendly chats about sports, business, and the news.

Maybe that was really what they had come for.

Maybe Houdini’s spectacular escape was really just an occasion to mark out the rest of the audience’s lives. Maybe it was just an excuse to get out of the house, to do what they like to do anyhow — which is to chat and chuckle and gossip — but to do it in a slightly novel and exciting setting.

There’s a good chance you aren’t sold on this point yet. That’s okay. I have more to say about it to try and persuade you. And if you do get persuaded, I have some novel and exciting advice for how to apply this to copywriting and marketing, even today, in the TikTok era, without engaging in daring feats that risk danger and death.

But more about that in a couple days’ time.

For today, I just have a very simple offer for you. It’s my little Kindle book, 10 Commandments of A-List Copywriters.

​​I used to refer to this as my “10 Commandments book.” I’ll have to stop that since I’m working on a second 10 Commandments book, and I have to distinguish between the two.

Anyways, Commandment III from ties into what I’ll talk about in two days’ time. It’s also the easiest commandment of the lot in my book.

​​This Commandment III takes just 5 minutes to follow, but it can suck your reader all the way to the sale, without him realizing what happened. It was first unearthed during an exclusive, closed-door seminar, which cost almost $7,700 in today’s money.​​

In case you’re curious, the secret behind this and all the other A-list commandments in my book are behind the locked door below. The ticket to unlock the door is but $4.99. If you feel you’re ready, step right behind this curtain:

https://bejakovic.com/10commandments

Some facts for you to judge me by

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Here are a few facts about me that might seem entirely irrelevant to a newsletter about marketing and copywriting:

I am unmarried, I have no children, I am straight. My religious orientation can only be described as puzzled.

My nationality is dual — Croatia and US. ​​I grew up in the US, but I was born in what was then Yugoslavia but then became Croatia, in a mixed Croatian/Serbian family. As a result, my entire life I’ve been hostile to feelings of nationalism and even patriotism, because I experienced first-hand how much of a fictional construct my homeland was — both my old one, and my newer one, and my still newer one.

Here are a few more facts, maybe slightly more relevant to this newsletter:

Try as I might, I don’t care about money beyond the Micawber rule: “Annual income twenty pounds, annual expenditure nineteen pounds nineteen and six, result happiness.” I also don’t enjoy working for work’s sake, and I am by nature lazy, in fact very lazy.

And yet, for years now, I have been working, and quite a lot, and I have been making money, and more than I spend.

​​The reason is that, while I don’t care about money and I’m lazy to work, I do enjoy the feeling of being disciplined and achieving goals, particularly if I was resistant to getting started towards them. And if that means doing work every day and if money falls out as an end result, then so be it.

And now a few final facts, which are relevant to this newsletter:

I’ve been working as a professional copywriter since 2015. I’ve have had 100+ clients over that time, but the bulk of the money I’ve made came from maybe 5 of those clients, and the bulk of that bulk, the money that’s sitting in my bank account now and that’s allowed me to live life how I choose over the past few years, came from one client only.

I will tell you more about that client in a second. But first, let me tell you the reason for all the facts, relevant and irrelevant, I’ve just given you. The reason is the following passage from a book called Revolt of the Masses, by a writer named José Ortega y Gasset:

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I may be mistaken, but the present day writer, when he takes his pen in hand to treat a subject which he has studied deeply, has to bear in mind that the average reader, who has never concerned himself with this subject, if he reads, does so with the view, not of learning something from the writer, but rather, of pronouncing judgment on him when he is not in agreement with the commonplaces that the said reader carries in his head.

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Ortega was a snob and his entire book was written in a condescending and bossy tone. But the above point is spot on — people more often read to judge you than to learn from you. And what basis do they use to judge you? What they already know and believe.

So you got two options:

Option one is to start with your own beliefs and experiences, and to be transparent about those, even if they are irrelevant to the topic at hand.

Many people will judge you negatively as a result, and will consciously or unconsciously dismiss you from then on.

On the other hand, a few people will align with your own choices and beliefs, and they will judge you favorably, including on the actual on-topic content you might be sharing.

Option two is to start with your reader. To find out what your reader believes, what experiences he or she has, and then to signal that you share those — even if you have to stretch the truth or cover up stuff.

You might think I am passing judgment and saying to do the first but not to do the second. Not at all. I’ve done both myself. The first in this newsletter, the second in my work as copywriter working for clients.

Which brings me back to that client who was responsible for the bulk of the money I’ve made as a copywriter.

Today is the last day I am selling a swipe file of 25 “horror advertorials” I wrote for that client between 2019 and 2021. And if you check each of the advertorials in that swipe file, you will find that in the very first sentence or two of each advertorial, and many times after that, I signal in conscious but subtle ways that I am like the person who is reading, that I share his or her experiences, that I have similar beliefs.

It’s dirty work, but there is satisfaction in accomplishing it. And it does pay well.

Anyways, if you want to get my Horror Advertorial Swipe File, you have to be on my email list. The clock is ticking, and there aren’t many more hours before the deadline. If you like, click here to sign up.

Maybe this email will finally melt away your resistance

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I was talking to a girl a few days ago, and she was complaining about an annoying guy who had hounded her at a club.

The guy stopped her on the way out of the bathroom. Then he came up to her at the bar. Later he sidled up to her on the dance floor.

“Why are some guys annoying like that?” she asked me.

I shrugged. “Because it works.”

My ex-girlfriend once told me her perspective on why she decided to go out with me. I’d gotten her phone number once, during a brief interaction. And then, for about 6 weeks, I texted her every few days. Each time, she had some reason not to meet. She never said no flat out, so I kept texting her. “You were very persistent,” she mused later.

“Yeah sure,” you might say, “but there’s a big difference between being persistent and hounding somebody in an annoying way.”

Maybe so. But based on what I’ve seen, that’s a line that’s often drawn after the fact — after somebody decides either to give you a hard “no” or to take you up on your offer.

In the second case, the person who took you up on your offer will often say that it was your persistence that really won them over, that they found most attractive.

I took a break just now to check Google Analytics. Right now, as I write this, somebody’s on the third and final page of my Copy Riddles sales letter, and two more people are on the first page.

I don’t know if any of these people will decide to buy in the next few minutes. But I have noticed a trend.

I usually promote my existing offers in one-week stretches. For example, last week it was my Most Valuable Email, this week Copy Riddles.

Early in those week-long stretches, I get some sales. But I’ve noticed it takes a few days to get the wheel rolling, to get momentum built up, to get sales coming in unexpectedly and at odd hours and in bunches.

Today is day six of my Copy Riddles promo period. I’ll see if my theory about sales bunching up will be borne out.

In any case, the basic idea stands. As copywriter Gary Bencivenga said once, persistence melts away resistance.

Incidentally, this is something that ties into the very first big a-ha moment I got while following the road that eventually led me to creating Copy Riddles. In case you’d like to read more about that a-ha moment, you can find it on the sales page bwlo, which I’ve shared previously many times, and which I will continue to share:

https://bejakovic.com/cr

One thing Bencivenga got right

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If you go on YouTube right now, you can see how magic is done at the very highest level — I mean really see it, the trick behind the trick.

Frankly, it will seem preposterous.

A few weeks ago, a friend (hi Marci) clued me into an old but mind-opening video. The video shows one of the greatest magicians of all time, Tony Slydini, performing his “paper balls over head” trick on the Dick Cavett Show.

The unique thing is that this trick is done so it’s completely transparent to the audience. The audience can see all parts of Slydini’s trick in action. And it doesn’t seem like any trick at all.

But there’s a volunteer on stage, who Slydini focuses on.

The volunteer is determined to spot how Slydini makes a bunch of paper balls disappear. And yet, as the crowd laughs louder and louder with each new disappearing paper ball — it’s so obvious to be stupid — the poor guy on stage can’t ever spot the trick.

The volunteer goes from smiling and confident and sure of his own eyes at the start of the trick, to walking off the stage just a few minutes later, staring at the ground and shaking his head a little. “WTF just happened?”

What happened is misdirection.

I’m reading a book about misdirection right now. It’s called Leading With Your Head. The book gives specifics about movement and position and cues for actual stage magicians. But at the heart of it all, the book tells you, misdirection is not distraction. It is focused attention.

Copywriters do misdirection, too. Well, not all copywriters. Copywriters at the very highest level.

For example, I’ve spotted misdirection multiple times in Gary Bencivenga’s “Job Interviews” ad. That ad came pretty late in Gary’s career, after he had been writing sales copy for several decades. I didn’t find any examples of misdirection in Gary’s earlier sales letters, even if they were successful. It seems it took a while for him to get it right.

And in case you’re wondering:

You won’t spot the misdirection by looking at Gary’s ad. That’s like being the guy on stage during the “paper balls over head” trick. The Great Bencivenga will focus your attention where he wants you to look, and you will miss his sleight of hand.

But you can see how Gary’s magic works if you can find the book Gary was selling through that interviews ad. This brings up an important point.

I enjoy watching magic, and I enjoy being fooled by magicians. I enjoy it so much that I don’t want to find out how the trick is done, not really. I won’t ever perform magic, so why ruin the show for myself?

Maybe you feel something similar about sales letters. That might sound preposterous, but it’s very possible.

When you read a sales letter like Gary’s interviews ad — you’re likely to be amazed, astounded, to wonder at the impossible promises he is making you, which somehow still seem credible.

How is he doing it? Could Gary’s promises really be real? It’s possible to enjoy racking your brain over this in a bit of pleasurable uncertainty, as you try to resolve the mysteries Gary is setting out before you.

But once you see the actual “secrets” behind Gary’s copywriting tricks, the illusion vanishes like a cloud of smoke. And gone along with it is that enjoyable sense of wonder, of possible impossibility.

The only reason you might want to ruin the show for yourself is that you yourself want to perform sales magic — writing actual copy, which focuses people’s attention where you want it to go, all the way down to the order form where they put in their credit card information, and the big red button that says, “Buy NOW.”

It’s your decision. Amazed spectator shaking his head in wonder… or sly and knowing performer, controlling attention and doing magic.

If you decide you want the second, you can find Gary’s copy misdirection revealed inside Copy Riddles, specifically rounds 2, 6, and 17. For that show, step right up:

https://bejakovic.com/cr

How to become in-demand in your niche even if you have no contacts, portfolio, or good sense

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A long while ago, in the days when elephants still roamed the Earth, I came across the following question:

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Say I wanted my copywriting niche to be SaaS, but have no contacts or portfolio, what are the steps I’ll need to take to become in-demand for my niche?

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Here are the exact steps I would suggest:

Step 1: Go to Silicon Valley.

Step 2: Get in front of somebody famous in the startup space, like Elon Musk or Marc Andreessen or Peter Thiel. ​​Get creative if you have to — stalk them at a coffee shop they are known to go to, pay to go to a conference where they will appear, or maybe just write them an email and ask if they will meet you because you’re such a big fan.

Step 3: Take a selfie of yourself next to the famous nerd in Step 2.

Step 4: Put that selfie up on your site, on LinkedIn, on Facebook, on TikTok, on Tinder, along with an article like, “10 surprising copywriting lessons from my meeting with Marc Andreessen.”

Step 5: In your article, mention several times that you are a SaaS copywriter, and link to a “Free Consultation” page.

Step 6: Repeat Steps 1-5 with additional famous nerds, as needed.

Result: Almost instant status and authority, and very probably, serious demand for your services.

You might think I’m being flippant. But I’m being 100% serious.

Yesterday, I promised to tell you the big secret of peak status.

The thing is, you might not want to hear it. Or you might not want to believe it.

Because the secret is that status can be manufactured, and very quickly.

In the same way that quality is only a minor part of the influence that your content is likely to have, your resume is only a minor part of the the status you are likely to achieve. And all the other, more important stuff, can be accomplished in two weeks’ time, if you are willing to really hustle.

Maybe you get what I’m saying.

But maybe you feel exasperated. Maybe you are sure I am either 100% wrong. Or maybe you suspect I am right, but you just find it impossible to really hustle to create status for yourself.

In that case, my advice is not to hustle. Take it slowly. Better slowly than never.

My added advice is that, if you are a marketer or copywriter in search of status, then take a look at my Most Valuable Email.

Sure, MVE will show you a new way to create quality content, but that’s not why I recommend it. Instead, the real status-building value of MVE is that it can get you gradually more comfortable with all those content-adjacent status-building practices which really make the difference.

I imagine that sounds very vague and abstract. I can’t make it more specific without giving away the Most Valuable Email trick. If you’d like to find out what that trick is, and even start practicing it today, head on over here:

https://bejakovic.com/mve

This offer is improper — unless you’re a grown-up

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I checked the fridge this morning and I found I was fresh out of emails ideas. So I ran down to the corner shop and grabbed the latest glossy issue of “On Today’s Date.” I brought it back home, jumped on the couch, and greedily opened it to the first page. That’s how I discovered that the most significant historical event ever to happen on March 9th was:

The first appearance of the Barbie doll. It happened on March 9, 1959, at the American International Toy Fair, in New York City.

I put my head in my hands. “Who cares about Barbie dolls?” I said. “I need email ideas!”

But after a few moments of quiet despair, I happened to glance back at that Barbie article.

And in that brief moment, in the very first paragraph, I spotted something new to me — why we’re still talking about Barbie dolls today, and why you and I and probably all the other 8 billion people on the planet have heard of Barbie.

Ruth Handler, co-founder of Mattel, created Barbie after watching her own daughter. Handler’s little girl kept ignoring her closetful of baby dolls. Instead, she played make-believe with paper dolls of adult women.

Handler put 2 and 3 together, and realized there was an open niche here, a unique position to be filled:

A toy doll with adult features, adult outfits, and enormous adult breasts.

Barbie was an instant hit. Mattel sold around 350,000 Barbies in the very first year of production. They sold almost $1.5 billion worth of Barbie plastic last year.

So what’s my point?

Simple. People want to be grown up, or at least play make-believe at it. If ya don’t believe me, here’s a second example:

Tobacco company Lorillard once put out a covert ad campaign targeted at kids. The ad was supposedly designed to keep kids from smoking. But the devious message in that Lorillard campaign was:

“Tobacco is whacko — if you’re a teen.”

A later statistical study found that each exposure to this ad increased the intention of middleschoolers to try cigarettes by 3%. In other words, if your kid sees this ad 30 times, his or her odds of trying a cigarette double.

You might say this only applies to kids and middle schoolers, but I don’t think so. I think it applies to all of us, just in more subtle ways.

​​In any case, enough history.

Instead, I have an offer for you, which is entirely improper — unless you’re a grown-up copywriter or marketer.

​​The offer is my Most Valuable Email course. That course will only work for you if you already have an email list, or are willing to create one, and write to it regularly. Like I said, grown-ups.

But on second thought, maybe it’s better if you don’t get Most Valuable Email even if you’re a grown up. As one marketer, Kyle Weston, wrote me after going through this course:

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I love how the course is short and to the point, yet still packs in all the powerful info we need. And then the tools you give us at the end are brilliant. The MVE Swipes pdf alone is worth way more than a measly $100. Anyone involved in marketing or copywriting at any level will want to check this out. Then again, maybe its better for me if less people know about this tactic — makes it easier for me to beat out the competition muhuhahaha!

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If that doesn’t deter you, you can get Most Valuable Email here:

https://bejakovic.com/mve

I’m either a cold-traffic wizard, or a warm-traffic chucklehead

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It was the best of responses, it was the worst of responses. I’ll share the numbers with you below. But if numbers aren’t your thing, then I just want you to spot the puzzling contrast between these two sales events:

Earlier this week, I made 21 sales of my Copy Zone offer during 24 hours, to a coldish audience of about 460 people.

That’s roughly a 4.6% conversion rate, at $100 per sale.

So you can either argue that I’m a wizard at cold sales, since the standard conversion rate on cold traffic is 2%, or you can argue that this was not entirely cold traffic, since these folks came from my ad in Daniel Throssell’s newsletter, which ran with Daniel’s endorsement.

Still, most people who bought from me had never even heard of me minutes before they decided to send me money, and had never before heard of Copy Zone. And yet, 4.6% take rate among these people, at $100.

On the other hand, take a less inspiring example:

At the end of Influential Emails, a training I put on in late 2021, I made a 24-hour-only offer for people to pre-order Copy Zone for $50.

Result:

I had one taker out of around 50 people.

These were highly engaged, current customers who had paid $237 for this Influential Emails training. They had spent hours on the training with me, listening to me talk, and interacting with me. Most of them had also bought other other products from me.

So… that’s a 2% conversion rate, at $50, to a warm or even hot audience.

You can say this is an apples to pineapples comparison. Different sizes of audience… pre-selling versus actually selling… and maybe other intangible, untouchable, and impalpable factors.

But I believe I know exactly what the difference comes down to. And unlike in many situations, I don’t believe it’s a matter of offer, of list, of price point, of selling environment, of prestige.

Instead, it’s a rare instance where it’s really about sales copy, about copywriting technique.

I spent a couple weeks in February going for my morning walk while listening, for the third time, to a course by the “21.7 Billion Dollar Man,” Jay Abraham.

This course sums up Jay’s entire marketing and business approach, from getting more customers and clients, to getting more out of your current customers and clients, to enjoying the process more.

Jay talks about salesmanship throughout, and towards the end, he also talks about copywriting.

There’s one commandment Jay keeps repeating over and over. He then illustrates it with a fanciful example of trying to sell a $100,000 Ferrari with a custom paint job.

Jay’s commandment is not new, and it’s really not a secret. But it was ringing in my ears while I was writing the copy to sell Copy Zone a few days ago.

And it made all the difference, at least if you ask me, between a 4.6% conversion rate to coldish traffic and a 2% conversion rate to warm or even hot traffic. The commandment is simply this:

“Layers upon layers of comparable value, of contrast, of measurable ways you could see the benefit, the intrinsic value, and the worth it had to you.”

Jay uses his characteristic “tripled-up” way of making his point above. For me, the first six words are what really matter and what kept ringing in my head:

“Layers upon layers of comparable value.”

Like I say, that’s not new. It’s not a secret. And everybody should really know it, at least if they pretend to call themselves a marketer or a copywriter.

And yet, you have the fact I didn’t “know” it, not so long ago. Even after I had made millions in sales for my clients, even after I had spent tens of thousands on copywriting trainings and courses, and even after I was billed by others, who should have known better, as an A-list copywriter.

It comes down to the difference between having heard something and really knowing it. You can hear a thing once, twice, 10 times. But it doesn’t mean you really know it.

So now I have a recommendation for you. My Most Valuable Email training.

This training is valuable because of what it can do for you — endorsements and authority and even sales. In fact, by applying the Most Valuable Email trick just once at the end of January, I got a completely unnecessary and unexpected windfall of about $2,900 in sales, with zero work. But that’s a story for another time.

For now, I just want to say that the Most Valuable Email is most valuable because of what it does to you. And that’s to inch you closer to mastery, to really knowing, with each email you write using the Most Valuable email trick.

In case you’re interested:

https://bejakovic.com/mve

Ben Settle’s strange interest in selling to distracted and damaged addicts

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Marketer Ben Settle wrote a strange email on Friday to promote his mobile-first, app-based, course-delivery platform Learnistic. One of the arguments Ben gave for why mobile apps like Learnistic are the future is this:

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Everyone’s basically Gollum now.

Stroking their Precious phone in the dark.

Looking at it, checking in on it, making sure it’s safe and pulling it out just to make sure… not able to rest or bear to be too far away from it — all while scrolling, consuming content, and wrapping their very existence around it.

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By that same logic, I’m surprised Ben is still writing and sending emails.

I mean, if he’s interested in selling to distracted and damaged addicts, which is what he seems to be saying above, then it would make more sense to get himself on TikTok, or at least back on Facebook, rather than to keep writing and sending emails, a relatively low-addiction technology.

My experience, like I wrote a few days ago, is different. I’ve found that if you treat people how you’d like them to behave, then more often than not, they actually meet your expectations. Treat your customers like capable human beings, instead of like Gollum, and you will often find them to be that way.

But really, all the ways of a man are clean in his own eyes. That applies to Ben, and it applies to me also.

The fact is, I dislike my phone, and I hate apps. So maybe everything I wrote above is just justification for that.

I held out for years before I got a cell phone, even as everybody else around me got one. I held out much longer before I got a smart phone — basically until girls I was talking to started getting suspicious, and thinking my old-school Nokia must be a burner, and that I must really be married and hiding it.

Even now, with a smart phone in my pocket, I still refuse to use or download all but the most essential apps. And as much as I’ve learned from Ben himself, and as curious as I’ve gotten several times when he teased free content through his Learnistic app only, I’ve never once been tempted by him to download Learnistic.

That’s also why I host my courses inside the members-only area of my website, using technology from caveman days. It’s also why for my own personal work — journals, notes, research — I mainly use text files on my hard drive, a pre-caveman technology.

Anyways, tonight was the end of the launch for my Insight Exposed program. I only made that program available to people who are signed up to my email list. If you’d like to get on my email list, you can sign up for free by clicking here.

Why I’ve just sent you the only Times New Roman newsletter you are likely to read today

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This past Wednesday, I found myself mystified by an article titled The Reaction Economy. It was written by a William Davies — “a sociologist and political economist” — in the London Review of Books.

Davies was complaining about Twitter, and how he is trying to wean himself off it, and how his brain screams to set the record straight whenever it sees idiotic conservative tweets. But Davies is a disciplined person, so he didn’t give in to the urge and get back on Twitter. Instead, he went and wrote a 6,276-word article in the LRB about it.

As I read this, I found myself mystified why I was reading it at all. I mean, what was fresh here? Some guy saying he wants to use social media less? Or a liberal airing his lungs about conservative trolls? Or an online pundit shaking his finger and warning me, as I nod along in silence, that social media is designed to provoke outrage?

And yet, there I was, reading, paragraph after long paragraph. I asked myself why. One small part was the good headline, The Reaction Economy. That sucked me in initially. But what kept me going had nothing to do with the actual content, which was neither new nor insightful.

I realized that the real reason I was reading was that the article was hosted on the LRB website. Beyond that, it was the formatting — 10-line paragraphs, drop capitals, Times New Roman font.

Copywriter Gary Bencivenga once told a story of how his ad agency rushed an ad into the New York Times. In the rush, the NYT typesetters set the ad with a sans-serif font. Gary’s agency complained, and the Times offered to run the ad the next week, for free, with the correct serif font. This was not a proper A/B split test. Still, the serif ad ended up pulling 80% more sales than the sans-serif ad the week earlier.

Is there really sales magic to serif font? Probably not. But we use cues all the time to decide on value, and to guide our decisions. I’ve written before how I find myself unable to spend more than 20 seconds reading a 700-word blog entry or email newsletter, but that I’m happy to read a four-volume book of 1,900 pages for more than a year.

Quality of content is a part of it, but only a part. The fact is, I use cues all the time to evaluate that quality, and I rely on past habits to determine what deserves my attention or not.

So my point for you is is, why stack the odds against yourself? Why give your reader subtle cues that your writing is skimmable, disposable, low-value fluff? The bigger principle, which I’ve seen proven in different areas of life, is: Assume people are already acting how you want them to act. Very often, they will end up doing just that.

Since you’ve read this far, I assume you must be a reader. So I will remind you that, for the next three days, until February 27th, I am opening the doors to my Insights & More Book Club. After that, I will close off the club to new members. We will start reading the next book on March 1st, and it makes no sense to have people join mid-way. The only way to join is to be signed up to my email newsletter first. If you like, you can do that here.