Message Frame

Sophistication, awareness… what’s missing?

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Last night, I was walking around my neighborhood, listening for the third time to a talk by Internet marketer Jeff Walker, of Product Launch Formula fame.

Jeff’s talk is incredible. Each time I have come at it, I’ve found new valuable things inside. Such as, for example, the following oddity:

Jeff once created a completely new offer, unlike anything else in his market.

He first launched this new offer to his own list.

He opened that launch with a video of himself in the woods, on his property up in the Colorado mountains. He has a private tennis court there. Every Friday, he and his buddies play tennis there and drink margaritas afterwards.

This campaign opened with zero promises and zero hype. The implied message of the opening video was simply, “This is how life and business are really meant to be.”

​​This first campaign was a big success.

Later, Jeff launched that same offer to JV lists.

Again, he opened the launch with a video of himself in the woods. Except this time, there was no tennis court, and no margaritas. Instead, straight away, Jeff jumped into hype and promises, about making a ton of money without a list and without a product.

This second campaign was also a big success.

Strange, no?

Because back during the Cold War, direct marketing legend Gene Schwartz told us there are exactly two factors for figuring out how to position and open up a marketing message.

One is sophistication — how many ads/claims people have seen before in your market.

The other is awareness — how much time people in your market have spent thinking and researching this particular problem or desire.

But these two Jeff Walker campaigns say different.

Both of these campaigns sold a completely new offer, unlike anything else in the the market.

​​Both went out to audiences of fiending internet marketing junkies.

​​In other words, the sophistication and awareness were exactly the same for the audiences of both campaigns.

And yet, one campaign opened with zero hype or promises… while the other opened with 100% hype and promises.

My point being:

Sophistication and awareness are not the only two factors for figuring out how to position and open up a marketing message.

There’s a third, equally important factor. You can probably guess what this factor is. I won’t belabor it here.

​​I’ll just say:

Get this factor working in your favor, ​​and not only will you be able to make marketing messages that are less hypey… but your sales will come more easily… and price resistance will largely fly out the window.​​

And if you want some help with that:​​
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https://bejakovic.com/sme/

Here’s something interesting you haven’t thought about before

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This morning I was chewing on a carrot — I’m trying to eat more vegetables — and to distract myself, I put on a standup comedy routine by Larry David, the writer behind Seinfeld and later the star of Curb Your Enthusiasm. David opened his set by saying:

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You seem like a very nice audience. I’m wondering, in case I break into some Spanish or French, may I use the familiar “tu” form with you people? Instead of “usted”? Because I think “usted” is gonna be a little too formal for this crowd. I feel already that I’ve established the kind of rapport that I can jump into the “tu” form with you.

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Larry David’s brand of humor is awkwardness. He always hits a snag on social interactions that others handle smoothly. He has to verbalize and negotiate things that others do subconsciously or nonverbally. That’s why his opening above illustrates the following point so well:

Comedians assume familiarity in their sets.

Why familiarity? Because being familiar is a precondition to being funny.

Comedian Bill Burr opens his “Why Do I Do This” special — my favorite — by saying, “It’s nice to be here. I didn’t do shit today. I didn’t. I’m a loser man. I just sat around watching TV and all that type of stuff. Let me tell you something…” Only then does he launch into his actual set.

You might wonder why I’m killing the joke in this way.

It’s because the same applies to you, at least if you want to influence other people, to sell your products, your services, or your ideas.

Comedians assume familiarity. So do pick up artists. Hypnotists do something similar that suits them, and that’s to assume trance.

The result is that their audiences, targets, and subjects, follow.

So that’s my suggestion for you too:

Figure out what goal you are trying to lead people to. Then figure out what the preconditions are for that.

And then, just act as-if. Assume that the preconditions are true.

Do it with enough conviction — not like Larry David, but like Bill Burr — and people will fall into step with you. This is as true of sales and copywriting as it is of comedy, magic, and seduction.

Speaking of seduction:

If you think you might learn a thing or two from me about influence, then consider my Copy Riddles course.

​​I break down the seemingly simplest type of copy — sales bullets — along dimensions you might not have ever thought about.

​​The result is you go from unconscious incompetence to conscious competence quickly… and then with a bit of practice to unconscious competence, where you simply own these copywriting skills, cold.
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​In case you’re interested:

​https://bejakovic.com/cr/

Why I’ve just sent you the only Times New Roman newsletter you are likely to read today

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This past Wednesday, I found myself mystified by an article titled The Reaction Economy. It was written by a William Davies — “a sociologist and political economist” — in the London Review of Books.

Davies was complaining about Twitter, and how he is trying to wean himself off it, and how his brain screams to set the record straight whenever it sees idiotic conservative tweets. But Davies is a disciplined person, so he didn’t give in to the urge and get back on Twitter. Instead, he went and wrote a 6,276-word article in the LRB about it.

As I read this, I found myself mystified why I was reading it at all. I mean, what was fresh here? Some guy saying he wants to use social media less? Or a liberal airing his lungs about conservative trolls? Or an online pundit shaking his finger and warning me, as I nod along in silence, that social media is designed to provoke outrage?

And yet, there I was, reading, paragraph after long paragraph. I asked myself why. One small part was the good headline, The Reaction Economy. That sucked me in initially. But what kept me going had nothing to do with the actual content, which was neither new nor insightful.

I realized that the real reason I was reading was that the article was hosted on the LRB website. Beyond that, it was the formatting — 10-line paragraphs, drop capitals, Times New Roman font.

Copywriter Gary Bencivenga once told a story of how his ad agency rushed an ad into the New York Times. In the rush, the NYT typesetters set the ad with a sans-serif font. Gary’s agency complained, and the Times offered to run the ad the next week, for free, with the correct serif font. This was not a proper A/B split test. Still, the serif ad ended up pulling 80% more sales than the sans-serif ad the week earlier.

Is there really sales magic to serif font? Probably not. But we use cues all the time to decide on value, and to guide our decisions. I’ve written before how I find myself unable to spend more than 20 seconds reading a 700-word blog entry or email newsletter, but that I’m happy to read a four-volume book of 1,900 pages for more than a year.

Quality of content is a part of it, but only a part. The fact is, I use cues all the time to evaluate that quality, and I rely on past habits to determine what deserves my attention or not.

So my point for you is is, why stack the odds against yourself? Why give your reader subtle cues that your writing is skimmable, disposable, low-value fluff? The bigger principle, which I’ve seen proven in different areas of life, is: Assume people are already acting how you want them to act. Very often, they will end up doing just that.

Since you’ve read this far, I assume you must be a reader. So I will remind you that, for the next three days, until February 27th, I am opening the doors to my Insights & More Book Club. After that, I will close off the club to new members. We will start reading the next book on March 1st, and it makes no sense to have people join mid-way. The only way to join is to be signed up to my email newsletter first. If you like, you can do that here.

It’s not throat clearing, it’s persuasion magic

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Back in 2017, I signed up to Ben Settle’s $97/month Email Players newsletter. ​Only years later did I think to ask myself the $6,953 question:

​What did it?

​​What put me into that hypnotic trance and got me to finally pull out my credit card and pay Ben, after I’d read hundreds of previous Ben Settle emails, without taking action?

After spending an hour digging through my email archives, I found it.

​​It turned out to be an email in which Ben talked about a Dan Kennedy idea, using a bunch of Dan Kennedy examples and Dan Kennedy arguments.

Because that email ended up sucking me into Ben’s world and getting me to hand over an estimated $6,953 to Ben, I’ve studied it in detail. I’ve found many interesting things inside. Let me tell you about just one of them.

​​In spite of being a rehash of Dan Kennedy content, Ben’s email starts out like this:

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Recently, I made a special trip to my office to retrieve all my Dan Kennedy NO BS Marketing newsletters.

The first issue I ever got was the September 2002 issue (front page has a picture of a dwarf stuck in a airplane toilet…) I’d just started learning copywriting a handful of months earlier. And, I remember the “back page” of that particular issue having a profound effect on my mindset at the time — and has through all these years, as it’s kept me healthily paranoid and uncomfortable no matter how good things get.

I just re-read it, and everything he said was true then, and is even more true now.

What was that back page about, exactly?

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To the uninformed (as I was for many years), this opening might look like a classic example of throat clearing — of the rambling first two reels of “Lost Horizon” that should simply be burned.​​”Get to the action already!”

Of course, Ben isn’t simply rambling on or clearing his throat. He is performing a bit of persuasion magic. Specifically, he is setting the frame.

I won’t spell out what frame Ben is setting. I think it’s obvious enough.

I will just point out this setting the frame stuff applies equally to daily email as to any other communication you might be performing.

For example, here’s a frame, albeit a different frame from the one Ben was setting, in a sales bullet by A-list copywriter Jim Rutz:

* Incredible but legal: How you can easily pay Mom’s medical bills with her money and deduct them from your taxes. (page 77)

Once again, I believe the frame is obvious. But if you want a spelled-out explanation of that particular frame, you can find it in point 6 of round 20A of my Copy Riddles.

As I said yesterday, Copy Riddles might look to the uninitiated like it’s only about writing sales bullets.

But with a bit of thinking — or without it, and simply with a bit of practice — Copy Riddles is really an education in effective communication. ​​
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In case effective communicating is what yer after, you can find out more about Copy Riddles at the link below:

https://bejakovic.com/cr/

Once upon a time

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It was a dark and stormy morning, and the anti-hero of our story, Bond Jebakovic, was sitting in a dimly-lit coffee shop — one of the few dimly-lit coffee shops in this otherwise-sunny Catalan town, for Barcelona is where our story takes place — sipping a latte, his bloodshot eyes glued to the door.

Bond was on a top-secret mission, and he was desperate for intel.

Suddenly, a woman walked in.

​​She was wearing a raincoat and sunglasses, though, as mentioned, it was a dark and stormy morning, and sunglasses were really not required. ​​Maybe it was for effect? Or maybe she had something to hide?

The woman looked around. The coffee shop was empty except for Bond, who was sitting on an uncomfortable bench in the corner.

The stranger walked to the counter and ordered. “Double espresso,” she said, “and one of those little pistachio cookies.”

While the barista busied himself with the order, the woman ambled around the coffee shop. ​​She approached and examined the large monstera plant in the corner. She walked to the large window and looked out to the gray street outside. Finally, she took a few steps towards Bond. ​​Without a sound, she dropped an envelope on the bench next to him.

​​Bond grabbed the envelope. ​On the face of it was a typewrittten title: Monday Morning Memo. Bond tore it open and started to read:

From: Research Dept. Head Roy H. Williams
21 Nov 2022, 7:11AM CET

Bond —

I was most pleased to hear you are still alive. Unfortunately, we can’t allow you any rest. You must deliver the following message immediately to AK. it’s a matter of life and death.

Start of Message:

Most stories should be told as fiction, even when they are true. When confronted with facts we are always on our guard. But the words, “Once Upon a Time” dispel doubt, open the imagination, and create a willing suspension of disbelief.

Case study from Agent William Lederer:

“I was a journalist and none of my books had sold very well, so I showed Jim the manuscript for my newest book. He told me to go back and fictionalize the name of the country, the characters, everything. Jim said to me, ‘The public is more willing to believe fiction than non-fiction.’”

Outcome:

* The resulting book, The Ugly American, stayed on the New York Times list for 78 weeks

* It was directly responsible for the creation of the Peace Corps

* Then-President John F. Kennedy bought a copy of the book for every member of Congress

* Historians speculate The Ugly American did more to change American Foreign Policy than any document since the Declaration of Independence

Bond rushed out of the coffee shop and started running down the street. AK’s apartment was just a block away, but as headquarters wrote, it was a matter of life and death.

Would AK be at home? Would Bond deliver the message in time? And what about those little pistachio cookies — were they any good?

All that, and more, on tomorrow’s installment of Bond Jebakovic Action Adventures. For a free trial subscription to this pulp daily email newsletter, click here and fill out the free trial subscription form.

I grinned when I sat down in the metro but when the doors closed!~

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A few days ago, I got on the metro here in Barcelona and I spotted a rare empty seat. I jumped into it, grinning with satisfaction. But in the very next moment, my face sank.

“Oh no…”

A trio of busking musicians — a guitar, a fiddle, and a drum — had entered the metro car right after me. They were getting ready to play and make me listen.

In a panic, I looked to the doors.

​​​They had just closed.

​​There was no escape.

I sighed and settled in. There must be something worthwhile I can get from this, I said to myself. And there was.

The metro started rumbling and the musical trio started their act. A song about love and flowers, from what little I could understand.

Most of the passengers ignored the music and stared at their phones. A few people looked on and smiled. And the guy sitting next to me, he even clapped along silently.

After all, the buskers were singing and playing well.

They kept playing through the next stop. As the stop after that neared, they wrapped up their act.

​​Hat in hand, they walked up and down the car, modestly asking for money.

From where I was sitting, it looked like they didn’t get a single euro cent.

Not a cent. Not from any of the dozens of passengers who paid or didn’t pay attention… not from my clapping neighbor… and not from me, certainly.

Sad? Not sad? Serves them right? The trio made their way to the next car. And they got ready to do the whole act all over again.

​​Now let me tie this up to something you might care about if you are a copywriter or for-hire marketer:

A lot of service providers in this field, including myself at an earlier day, do something similar to those metro car buskers.

They naively think that if they provide a good service – copywriting, ad management, singing and playing the fiddle — then, in a big enough group of random and disinterested people, they are sure to hit upon at least a few who will want to pay for that service.

So these service providers collect a bunch of emails of business owners… they craft the perfect cold email… maybe they even take the time to put on a little song and dance, in the form of a custom sample.

But there’s a problem with this kind of thinking. It doesn’t take into account the disastrous “buying context” that’s working against them:

Prospects who are in the wrong headspace… negative positioning/social proof… technical problems… a suspicious odor of pushiness and neediness… the time, work, and emotional toil of putting on a show, over and over, for people who don’t want to hear it, and who give you no feedback, encouragement, or money in return.

That’s not to say that cold email cannot or will not ever work.

I mean, millions of buskers around the world do well, much better than those guys on the metro.

Just one day after that metro performance, I was sitting in Madrid, and I watched a busking duo — a guitar and an accordion this time — clean up a pedestrian street filled with bars and restaurants. They must have made a hundred euro or more, for about five minutes of playing.

These guys were providing pretty much the same service as those Barcelona metro buskers. But in a different context. With different positioning.

And it’s the same with cold email.

In spite of giving it a good go a few times, I’ve never had success with “standard” cold email, the way it’s talked about online.

But I have had success with cold email a few times, in a different context, with different positioning.

After some thinking, I even formalized this into a system, one I call Niche Expert Cold Emails. And I’ve prepared a training all about it.

And it’s free. ​​

Well, free as in, it won’t cost you one euro cent.

But there is a catch. In case you are curious, you can read more about it here:

https://bejakovic.com/free-offer-niche-expert-cold-emails/

The first frame is the worst frame

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I have a fish I’d like to sell you today. It’s not a freshly caught fish.

​​It’s actually been sitting around for 18 months. But trust me, this particular fish has hardly spoiled with time.

​​Today it’s just as tasty and nutritious, well almost, as it was 18 months ago, the day that it was caught.

So are you interested? How much would you pay for this fish?

A lot?

A little?

A negative amount? Would you actually pay me to keep this fish away from you?

One day last week, I got a newsletter email from a marketer. The email started off with something like, “I don’t have a lot of time today. So I’m resending a really good email that I wrote a long time ago.”

​​And then below that, there was the 18-month-old email, looking at me with its dead, clouded, fishy eyes.

Actually, I just assume that that’s how the old email was looking at me. I didn’t even check. As soon as I saw that intro about not having time and about resending an old email, I clicked away.

The point of my message today — the freshly caught fish I am actually trying to sell you — is not to say you should never reuse old emails.

My point is simply to be mindful of how you frame your message. Because often, the first frame that our minds jump to is the worst frame.

I’ve seen beginner freelance copywriters try to sell themselves. They do so by framing their message with an explanation of how they are new in the industry and how they have no experience.

I’ve seen business owners try to sell their products. They start off their sales letters by telling the unremarkable life story that brought them to the moment of sitting down to write that sales letter.

In all these cases — the re-warmed 18-month-old email, the self-defeating self-promotion, the boring and pointless sales letter — the problem is the natural human desire, or perhaps need, to explain ourselves.

Don’t explain yourself. Nobody cares. And it’s hurting your message.

Instead, think of how to frame your message so it has the best chance of influencing your reader.

Trumpet your own authority. Or soothe your reader’s ego. Or if you’re truly selling a fish that was caught 18 months ago, then say this thing is delicious and nutritious — and stop yourself there.

But enough fish-mongering. If you’d like to read my emails regularly, and see how I never apologize for the content I send, then sign up for my newsletter here.