Insight Marketing

From good-looking and talented to star in one easy step

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In 1969, Robert Redford was a good-looking, talented, accomplished actor. But he was not an A-list celebrity. “Throw a stick at Malibu,” said a Hollywood insider, “and you’ll hit six of him.”

And yet, after a single movie (Butch Cassidy and the Sundance Kid), Redford became the biggest star in Hollywood — not just for 1969, but for the entire coming decade.

In 2009 (or thereabouts), Rich Schefren was a successful and respected online entrepreneur and business coach. But he was not the no. 1 name in the Internet marketing space. He was certainly not getting mainstream attention.

And yet, after writing a single 40-page report (The Internet Business Manifesto), Schefren became a star in his field. Millions of downloads of his report followed, along with hundreds of new clients, and even the attention of big brands like Verizon.

My point is that a single piece of work can make you a breakout success. It can transform you from somebody who is skilled, prepared, and talented… into a star in your industry.

Unfortunately, I don’t have a recipe for you to become an A-list Hollywood celebrity.

I do have a good idea of how Rich achieved such big success with his Internet Business Manifesto. He’s been open with his strategies, and if you start following him online and going through all the content he’s publishing (a good use of your time), you’ll get the idea too.

However, if for some reason you don’t have time… or you hate the idea of following Rich Schefren… you’ll find the gist of Rich’s strategy in Commandment 7 of my upcoming book on valuable ideas handed down by A-list copywriters.

(Rich, by the way, is not an A-list copywriter. He’s just a very successful marketer, and somebody I’m using to illustrate a copywriting technique, which works just as well in the Internet Business Manifesto as it does in a cold traffic sales letter.)

Anyways, I’m making good progress with this little book, and it should be out by the end of this month. If you want to get notified when my book comes out, you can sign up for my daily email newsletter.

What boomers and Tik Tokers crave the most

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A while back, I was listening to a coaching call by top-level copywriter Dan Ferrari. And one of the guys on the call — it might have been copywriter Mike Abramov, I’m not sure — was writing a sales promo for some Agora health affiliate.

You might know how these Agora health promos look: a miracle discovery in the jungles of a remote Pacific island… an FDA conspiracy to suppress a powerful natural cure… long-lost scientific gold uncovered again by accident.

Anyways, the Agora copywriter in question said the following insightful thing:

“People are just really bored, and the one email each day with the curiosity-teasing clickbait is the highlight of their day.”

This ties into something Kevin Rogers of Copy Chief wrote in an email several months. Kevin was talking about the shift from selling to entertaining, and how this is indispensable today as direct response markets shift from the boomer generation to whatever generation comes after the boomers (gen X?).

Kevin says, it’s just as important for a copywriter today to study Quentin Tarantino as to study Claude Hopkins.

I agree. And more people becoming aware of it. But as the Agora copywriter above commented, this is not just if you’re selling to millennials or gen X or whatever Tik Tok-enabled crowd today.

In today’s market, whatever and whoever you sell to, odds are, your prospects are bored. And the sales copy you send them — emails, FB ads, advertorials, long-form sales letters — should be the entertaining highlight of their dreary days. Entertain first, and you might have a chance to sell, too.

And if you yourself need an occasional cure from being bored, I write a daily email newsletter than can help with that. Or it might not. But if you want to give it a try, and see if amuses you to read, you can sign up for a test here.

Story-deaf jerks

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I saw an ad today for a trendy copywriting course.

For the low price of $37, it teaches you “critical plot techniques” and “the secret to creating a protagonist.” In other words, this is a course on storytelling.

I’m sure this course is selling. But I wouldn’t buy it, and I wouldn’t recommend it to anyone else.

Don’t get me wrong. There are people who are excellent storytellers. And there are people who are completely story-deaf. They are the storytelling equivalent of Steve Martin in The Jerk — a white man clapping his hands and stomping his feet in the most off-rhythm, hopeless way possible… while his black family sits on the porch and sings Pick a Bale of Cotton.

But the vast majority of people are not at either of these extremes.

Most people are not, and will never be, Dave Chappelle-level storytellers. But most people can tell a story just fine. It’s an innate human skill, much like blinking your eyes. No need for a course that teaches “7+ story integration strategies” or “How to create a theme for your story.”

Want a storytelling tip worth paying for? Here’s one I got from my ex copywriting coach, a successful and well-paid copywriter:

In many places where you think you need a story, you actually don’t. All you really need is a scene, a snapshot.

Like in the Jerk reference I made above. I could have told you the whole story up to that scene, and included half the movie that follows. But the snapshot was enough.

And when a snapshot is not enough, then two connected snapshots, or three, might do the trick.

Start to think of storytelling in this cinematic way. Soon you won’t need a course on storytelling… any more than you need a course on snapping your fingers to the beat.

Before I go:

I write a daily email newsletter with messages like the one you’ve just read. If you’re interested in copywriting, marketing, or persuasion, you might find it valuable. Or you might not. But if you want to give it a try, here’s where to sign up.

The “translation problem” of persuasion

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I recently learned about the “translation problem” in persuasion.

For example, if I recommend a movie to you (like I did in my post a few days ago), you don’t really know whether to take that recommendation.

After all, my taste in movies is probably not the same as yours. I might also be recommending the movie for some reason you don’t care about (like learning better storytelling).

In other words, when I tell you a movie is great and you should watch it, you have to translate what that really means for you.

But there’s another way to look at this problem, which is more relevant for every-cent-counts direct marketing.

Specifically, I’m talking about the marketer’s job of translating a message into language his reader cares about, or at least understands.

I gave an example of this in yesterday’s post. In 1983, President Reagan got convinced of the importance of cyber security. A part of how this happened was the format of that persuasive message — a story, as told in the movie WarGames.

But another part of this persuasive message was that cyber security — a non-issue in 1983 — was translated into the threat of nuclear war.

Think about this for a moment. Another story probably wouldn’t have worked. A movie in which a hacker controls a weather satellite for a business man’s evil plans (Superman III, also from 1983) probably wouldn’t have gotten Reagan to take action on cyber security.

So what’s that point here?

It’s the old story. It was financier Bernard Baruch who, according to copywriting legend, summed up what it means to persuade:

“Find out what people want, and show them how to get it.”

Except, there are many situations in today’s sophisticated market where you don’t want to make overt promises. So instead of focusing on the positive outcome, you focus on the negative present. In that case, the real translation problem of persuasion becomes:

“Find out what people are afraid of, and show them how to avoid it.”

But whatever you do, don’t put out a message and hope your reader will translate it into terms he cares about. That’s your job. As copywriting coach David Garfinkel likes to say, “Either you work and get paid, or your reader works and gets paid.”

Do you want more of these kinds of persuasion lessons? I’ve got an email newsletter, where I send out one such essay each day. If you find that it’s not for you, you can always unsubscribe. To sign up, click here.

Persuasion WarGames

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In 1983, nobody cared much about the Internet. The web hadn’t been invented yet. There was no AOL. And 99.9% of Americans had never heard the word modem.

Back then, not even sci-fi movies had a conception of anything like Facebook or amazondating.co. It took a special kind of visionary to see the big future of this new technology — and the possible risks it could bring.

Among these rare visionaries was then-U.S. President Ronald Reagan.

​​One evening at Camp David, Reagan watched a recently released film starring Matthew Broderick, called WarGames. Broderick plays a teenage computer hacker who hacks into NORAD’s missle control systems, and almost sets off WWIII by accident.

A few days after watching the movie, Reagan talked to his generals. He wanted some answers. Is this kind of scenario really possible?

The generals and their minions got to work investigating the topic. After some furious paper folding and shuffling, they came back with a report. “Mr. President, the situation is much worse than you might think.”

To make short tale, Reagan ordered this situation fixed immediately. So the U.S. government and military tightened up their cyber security. Several months later, Congress passed a comprehensive cyber crime bill. It’s still the centerpiece of Internet security law today.

This Reagan anecdote shows the power of a story in persuading. But it’s also an illustration of something more subtle — but just as powerful.

I’m talking about a way to persuade people who don’t currently see any problem with the status quo. This can be used widely to reach unaware audiences, and is a clever way to stir up interest and action, without triggering the brain’s anti-persuasion radar.

But today’s post is already getting as long as the script to WarGames. Interesting note about that script:

It was written by Lawrence Lasker, a family friend of Reagan’s and grandson to Albert Lasker, the “father of modern advertising.” The elder Lasker was the owner of the Lord & Thomas advertising agency, which employed such legendary copywriters as John E. Kennedy and Claude Hopkins.

But like I said, today’s post is already getting long. So I’ll tell you about this important persuasion principle in more detail tomorrow.

But do you want me to send you an email with that update tomorrow? If so, sign up for my daily email newsletter here.

Ramen and the art of good storytelling

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As the detective takes out the handcuffed con artist from the restaurant, a man passes by, running at full speed.

The running man knocks over a passerby but keeps running, all the way home.

His wife is dying. The doctor is there.

The man jumps onto his wife and tries to shake her alive. “Don’t die! We need you! Do something! Sing!”

But the woman doesn’t respond.

“Get up!” the man shouts. “Cook dinner!”

Sure enough, the woman struggles up and stumbles into the kitchen. She starts chopping onions. Meanwhile, a train passes by outside, signaling another story transition.

I’m rewatching a Japanese movie called Tampopo.

The entire movie is about food. There’s a cute central storyline about a woman’s quest to become a great ramen chef. But what really makes the movie sparkle are little vignettes like the dying woman’s last dinner.

There are about a dozen such vignettes throughout the movie, and they transition from one to the other with a light touch.

I think this makes for a good show. And that has something to do with copywriting.

A few days ago, I read an email by copywriter Donnie Bryant. Donnie has a problem with the phrase, “salesmanship in print,” which has been used for, oh, about a century to explain what good advertising is.

That time has passed, says Donnie. Advertising today, copywriting included, is no longer about salesmanship.

Rather, advertising has become “showmanship in print.”

Sure, you need to know the salesmanship basics, going all the way back to John E. Kennedy. But that’s not enough any more.

Instead, look at great films, books, TV shows. See how they engage people and how they tell stories. Start including elements of that showmanship in your own marketing and copy.

If you need a place to start, I recommend watching Tampopo. It might teach you something about storytelling, and you’ll never look at ramen the same way again.

But what if you don’t wanna watch movies with a critical eye? Well, another option is to sign up to my daily email newsletter. I watch lots of movies, and whenever I find a good lesson about storytelling, persuasion, or marketing, I make sure to share it with my readers.

The Joey Tribbiani school of subtle persuasion

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Over the years, I’ve said a lot of bad things about the TV show Friends. I take it all back. Because a few days ago, a kind and multi-talented reader wrote in to point out the persuasion lesson hiding right in the pilot episode.

The scene is set in a Manhattan apartment of one Ross Geller, circa 1994. Ross’s wife has just left him. Ross is desperate. He fears he will never find love again. What if there’s only one woman for every man?

Joey Tribbiani, Ross’s man-whore friend, is personally offended by this idea. “That’s like saying there’s only one flavor of ice cream for you. Let me tell you something… there’s lots of flavors out there. Rocky Road… cookie dough… cherry vanilla! This is the best thing that ever happened to you! Welcome back to the world. Grab a spoon!”

Perhaps this scene is not terribly convincing, much like all of Friends. But it does illustrate the gist of a powerful way to create insight. And that’s persuading by metaphor or analogy.

“Romantic partners are like ice cream.” When your brain hears this, it starts to look for points of similarity. It maps obvious features of one thing to another. And if those fit well enough, your brain jumps to the conclusion that other, less obvious features map also.

“Ice cream comes in different flavors. So do romantic partners. Just because you like one flavor, that doesn’t mean you cannot like another.” Maybe you’re not convinced. But Ross is.

By the end of the pilot episode, Ross makes a bold move on his old high-school crush, Rachel. “Do you think it would be ok,” Ross asks, “if I asked you out, sometime, maybe?”

Rachel realizes she’s dealing with a child. “Yeah, maybe,” she says.

That’s good enough for Ross. He leaves the apartment, walking on a cloud. “What’s with you?” asks his sister.

A smile spreads across Ross’s face. “I just grabbed a spoon.”

Here’s why this kind of persuasion works — even outside of 90s sitcoms.

We often get entrenched in a way of thinking. Getting out of that rut can be hard. That’s what analogies and metaphors are for. They create a new perspective — a new pattern of thought — around an old and familiar problem.

Imagine a cliffside of sheer rock, jutting straight up. You want to get to the top. “But it’s impossible,” you tell yourself.

An analogy is a wooden arrow sign, stuck into the ground next to that cliff. “Hidden staircase this way,” it says. All you have to do is follow where it’s pointing.

Computer genius Alan Kay once said that a change in perspective is worth 80 IQ points. It doesn’t take a genius to see that, if you can make a good analogy to your prospect and raise his IQ by 80 points, he might finally be smart enough to see the value in your offer.

How valuable would that be for you?

Well, after the pilot, Friends ran for another 262 episodes. Today, 25 years later, the franchise is still worth over $1 billion each year, thanks to reruns.

Am I saying that analogies could be worth $1 billion to you? No. But maybe, for a split-second, your brain jumped to that conclusion.

By the way, I’m putting together a book on other strategies for creating insight in your prospect. If you want to know more and get notified when the book is out, one option is to get on my daily email newsletter.

My appeal for your help

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I recently watched a movie called Elmer Gantry, about a traveling salesman who loves hard drinks and fast women.

Elmer lands in a small town in Kansas, where he falls for a preacher woman named Sister Sharon Falconer. So Elmer joins Sister Sharon’s traveling revival meeting, preaching as the “reformed businessman.”

In his first performance, on the topic of “Christ in commerce,” Elmer sermonizes to the masses:

“I was in hell. I knew all the salesman’s tricks. Why wasn’t I rich? Why wasn’t I successful? I opened the Bible, and I read the 18th Psalm. ‘The Lord is my rock and my fortress.'”

Long sermon short, with Jesus’s help, Elmer makes the sale of a bunch of electric toasters. Hallelujah! Biggest deal of Elmer’s life.

It’s a good scene. But what’s the point of it?

Unfortunately, I don’t know.

Over the past week, I’ve watched a new movie each day, Elmer Gantry among them. And while I’ve collected a bunch of interesting scenes like the one above, I still haven’t found what I’ve been looking for.

I mentioned in previous emails I’m putting together a book about insight marketing. I pretty much have all the pieces I need, except for one thing:

A pop culture illustration of “persuading by analogy.”

That’s what I’ve been looking for. But no soap. So I’m appealing to you for help.

I’m sure you know what I’m talking about. Two characters. One is trying to persuade the other. But rational, logical appeals aren’t doing it.

So character one launches into a story or a parable or an extended metaphor. Character two listens, not seeing where this is going. By the end of the story or parable, character two sees how this is an analogy to the situation at hand… he grasps the moral of it all… and he is grudgingly persuaded.

I feel I’ve seen this scene a thousand times in movies and on TV. But now that I want to find a good illustration of it, my mind has locked up, and the history of cinema has been rewritten. After a lot of thinking, digging, and watching, I’ve still got nothing.

So if you can help me out, I’d appreciate it.

Have you watched a movie in the last week? Was there a scene of persuasion through analogy?

Or maybe you know something from a book? An episode of Seinfeld? A famous court case? A newspaper cartoon? A video game?

Anything will help. Just write in and let me know. You will be my rock and fortress.

Speaking non-sexually about reactance and excitement

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I won’t say I’ve never been excited in my life. It’s just never lasted very long.

But let me take a step back.

A couple weeks ago, I wrote a post in which I agonized over the question of, why do people sometimes soak up outside influence like a sponge… while at other times they react to it like prickly porcupines prepping for a fight?

A few readers wrote in with helpful answers. But I still wasn’t 100% satisfied.

And then, while reading a book called the Catalyst, which seems to be a kind of modern-day addendum to Cialdini’s Influence, I came across the concept of “reactance.”

I’ve mentioned this also in a recent post.

Basically, if people feel like you are trying to persuade them… if they feel pushed… and in particular, if they feel you’re getting something out of it… then they have a tendency to become all stubborn and guarded. Sometimes, they will even do the exact opposite of what you want them to do.

Which is probably the most obvious observation in the history of persuasion literature. And it just goes to show what a literal-minded chimp I can be, since I didn’t think of this myself.

Reactance is why, if you got any kind of agenda, your best course is to get your prospect to persuade himself. I’ve written about this repeatedly, and I’m even putting together a book about it.

But here’s another theory I thought of yesterday:

Reactance might also be why enthusiasm works so well in sales copy.

Sure, enthusiasm makes your promises seem bigger and more urgent.

But it also tricks the reader, or allows him to trick himself, into believing he’s listening to a passionate preacher who cannot stop himself from sharing important news… rather than a sly salesman who is using facts to influence and manipulate.

The point being, reactance is another vote in support of getting excited and enthused when you write.

Because you’ve got to feel excited yourself. Enthusiasm is very hard to fake. And if your audience smells you are faking it, then then they get all stubborn and guarded again.

So how do you start feeling excited or enthusiastic for real?

Now we’re back to the beginning. Because enthusiasm is not something I’m good at, not for any length of time. Like Faye Dunaway says in the movie Network, “I arouse quickly, consummate prematurely, and can’t wait to get my clothes back on and get out of that bedroom.”

You know, speaking non-sexually.

So if you got any advice, write in and let me know.

Otherwise, if you’d like to hear more about overcoming reactance, I write about it in my daily email newsletter on occasion. And let me state for the record, I’ve got no ulterior motives in mentioning that, besides trying to persuade you to sign up. If that’s what you want to do, the place to go is here.

Salvation for low self-esteem prospects

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Martin Luther was obsessed with images of the devil’s butt.

Luther was tormented, day after day, by the awareness of his sins and impurities.

He went to confession so often and confessed in such detail that his confessors grew angry.

Had Martin Luther been born today, there’s a good chance he would be diagnosed with obsessive-compulsive disorder, and medicated accordingly.

But because Luther was born in the right environment for his particular kind of crazy, he went on to become one of the most influential persons of the last thousand years.

Point being, a seeming weakness or fault can actually be a tremendous strength — in the right circumstances.

Yesterday, I promised to tell you one way you can convince your prospects that success for them is probable, and not just possible.

This is something I picked up in a talk by Rich Schefren. Rich said that one of the biggest things you have to do as a marketer is increase your prospect’s self-esteem.

And the way to do that is to take something your prospect doesn’t like about himself… and to twist it, so it becomes a potential strength.

“You say you’re obsessed with images of the devil’s butt? That’s actually a good thing. It means you’re on the lookout for moral weakness, which can help you and others from sliding into sin.”

Of course, you’re probably not selling to Martin Luther types.

But with a bit of thinking, you can show your prospect how his procrastination… or shiny-object addiction… or never following through… are just bad manifestations of a good kind of crazy inside him. In slightly different circumstances, the underlying positive characteristics would make him a success.

And how could he change his circumstances in the right way? The path to salvation is quick and easy. It lies in taking you up on your offer.

Here’s an offer that is sure to help you rid yourself of intrusive images of demonic behinds: I write a daily email newsletter. It talks about the fine points of persuasion and copywriting. And if you’d like to keep yourself far from the temptation to slack off in your learning about persuasion and copywriting, then click here to subscribe.