Specificity

As I so often do, this morning I sat down at my writing desk, took a sip of my coffee, lit my pipe, put on my eyepatch, and started re-reading, for the 114th time, David Ogilvy’s self-promotional ad, How to Create Advertising That Sells.

As you probably know, Ogilvy’s ad is a collection of 38 bits of wisdom that Ogilvy learned by creating “over $1,480,000 worth of advertising.” Number 23 on the list is this:

23. Factual vs. emotional. Factual commercials tend to be more effective than emotional commercials.

However, Ogilvy & Mather has made some emotional commercials which have been successful in the marketplace. Among these are our campaigns for Maxwell House Coffee and Hershey’s Milk Chocolate.

I don’t know about you, but it sounds to me like Mr. Ogilvy is saying, “Certainly, emotional ads have been known to work… but it takes a true expert, someone like me, to pull it off. Otherwise, best stick to facts, facts, facts, or your advertising will pass like a ship in the night.”

That goes against a lot of copywriting advice you hear today.

Today, the main advice for copywriters is to agitate, scare, excite, outrage. Pile on the power words. Don’t tell people facts. They don’t care. But stir their emotions and they will buy.

So what gives? Was Ogilvy just writing at a different time? Or do different rules apply you promote Hershey’s Milk Chocolate in Life Magazine than when you promote, say, ProstaStream supplements on Clickbank?

Well, I can tell you a little personal story.

The single piece of copy that has paid me the most money to date, per word written, was a 317-word email I wrote a couple years ago, in 2020. It was full of facts, to support the idea that using hand sanitizer won’t get your hands as clean as washing your hands with soap and water. We were selling “paper soap” — little dental-floss sized dispensers of one-time soap flakes. And thanks to that fact-filled email, we sold, literally, a ton of paper soap.

“Yeah,” I hear you say, “but that was a unique moment. There was a lot of fear around corona, and everybody was in the mindset to keep their hands clean or die. You were just tapping into that.”

You’re right. And in a way, that’s the point.

Facts alone are like pebbles by the side of the road.

They’re not very impressive. Not very threatening. Not very useful.

But take some of those facts, and put them inside your prospect’s shoe. Suddenly, you have him squirming, and twisting, and looking to get rid of that discomfort and pain. And not only that. You have him taking that discomfort and pain with him — unlike power words and emotions, which are like a cloud of smoke that disappears in a few moments.

The bigger point is that, ideally, all aspects of your copy, or anything else you write, should do double or triple duty. Facts are no different.

Sure, facts provide concreteness and believability. But choose the right facts, and you will stir emotions also. After all, who really cares that, at 60 miles an hour, the loudest thing in this Rolls Royce is the electric clock? There must be something else going on there.

And now here’s a fact:

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