A true story about objections:
A chemical supplies salesman goes into a client’s office. The client used to have a big account with the salesman’s company, but about a year ago, he mysteriously withdrew his business.
“Why?” the salesman asks timidly.
“We decided to give your competitors a shot,” says the client. “They’ve proved to be perfectly satisfactory, so we will stick with them.”
Hmm.
What to say?
Well, one option is to take a page out Frank Bettger’s book How I Raised Myself From Failure To Success In Selling.
Back in the 1920’s, Bettger was a pro baseball player. He then got injured and started selling life insurance.
Very unsuccessfully, at first.
Eventually though, he became quite the salesman. In time, he even teamed up with Dale Carnegie on the self-help lecture circuit, and wrote the “How I Raised Myself” book after Carnegie encouraged him.
That book, although it’s not well-known today, had quite the following once.
Gary Bencivenga, widely believed to be the greatest copywriter of all time, and Marty Edelston, the founder of the direct response behemoth Boardroom/Bottom Line, both credit it for their massive success.
Anyways, one thing Bettger says in the book is he kept a list of reasons why people didn’t buy.
He tallied them all up, across some 5,000 sales interviews.
What he found is that around 60% of the time, the initial, logical objection that people gave for not buying was not the real reason.
Bettger advised first asking “Why?” to get this first reason.
He’d listen.
And then, he’d say, “In addition to that, is there any other reason you might have for not buying?”
In total, those five words — “Why” and “In addition to that” — were usually enough to draw out the real objection.
They worked in the case of the chemical supplies salesman above. (It turned out the client was angry that a special discount had been discontinued without notice.)
All of which is great if you can talk to your prospects.
This is something you do in direct sales. You might even be able to do with copywriting, if you can find prospects to interview.
Unfortunately though, it’s not always possible.
So how do you get at those hidden reasons when all you have is a customer avatar?
Well, you need workarounds.
I have my own — basically how I do research.
I’ll talk about this in more detail in my upcoming book on email marketing for the health space. If you want to raise your emails from failure to success in selling, you might be interested in grabbing a free copy of this book when it’s out. Here’s how to do that: