What ARGs and QAnon can teach us about marketing

Two days ago, I sent out an email with a simple engagement device:

I promised to give away a story with a marketing moral, in exchange for people writing in and telling me their zodiac sign. (Virgos came out on top, by the way. And pisces. So few aquarii.)

I got inspired to do this by hearing Dan Kennedy say he’s been making his own engagement devices simpler and simpler with each passing year. “Send us a piece of paper with a big black mark on it… and you win!” (Even so, I had a few birds-of-paradise write me to say, “I don’t do horoscopes. Can I still have the story?”)

This is part of a general trend.

“Reduce friction,” many high-level marketers will tell you. Tell stories that are as widely appealing as possible. Make your writing as simple as possible. Echo your prospect’s values back to him as clearly as possible.

Well, that’s one way to do it.

But I read interesting article today about the exact opposite way. The article was written by Adrian Hon, who is a successful game designer who has influenced the lives of millions of people.

Hon compared his own field, augmented reality games, with the allure of QAnon and the world of conspiracy theories. The conclusions were these:

1. “But there’s always been another kind of entertainment that appeals to different people at different times, one that rewards active discovery, the drawing of connections between clues, the delicious sensation of a hunch that pays off after hours or days of work. Puzzle books, murder mysteries, adventure games, escape rooms, even scientific research – they all aim for the same spot.”

2. “Online communities have long been dismissed as inferior in every way to ‘real’ friendships, an attenuated version that’s better than nothing, but not something that anyone should choose. Yet ARGs and QAnon (and games and fandom and so many other things) demonstrate there’s an immediacy and scale and relevance to online communities that can be more potent and rewarding than a neighbourhood bake sale.”

3. “The same has happened with modern ARGs, where explainer videos have become so compelling they rack up more views than the ARGs have players (not unlike Twitch).”

The point I take away from this is that people will get fanatically involved in things that require work, struggle, and uncertainty. Because it creates a thrill. And it gives them a feeling of agency.

Second, you can now make a world for your prospects that’s more stimulating and more real than any experience they’ve had before.

And third, if you’re a really calculating type, you can have your cake and eat it too. Because if you set out to create an experience for the engaged, rabid core of your audience… the people who play along with your complex and challenging world-building… well, the passive-but-profitable remainder will still follow along.

But why am I spoon-feeding you these ideas?

Perhaps you are the kind of person who gets what I’m talking about.

Maybe want to discover and experience some things yourself.

In that case, here’s the link to Hon’s article. It’s not a recipe for world-building. But is an entry point into Hon’s world. And it might be just the type of thing to help you crack this puzzle one day:

https://mssv.net/2020/08/02/what-args-can-teach-us-about-qanon/