Pre-suasion

I just remembered Cialdini’s best way to teach anybody anything

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I’ve just awakened from a hypnotic trance.

I spent the last 16 minutes watching a video of a fridge repairman from Alabama disassembling a failed fridge compressor.

As my hypnotic trance cleared, I began to marvel at this mystery.

After all, I don’t have a fridge compressor to fix. And I’m not looking for DIY advice.

In fact, I have zero interest in fridges or handymanism. I wasn’t familiar with 95% of the technical terms the fridge guy was using. I really could gain nothing practical or pleasurable from his 16-minute video.

So why did I watch it, with rapt attention, from beginning to end?

Perhaps, you say, I was just looking to waste time instead of writing this email.

I certainly do like to waste time instead of working. But why not waste time doing something I like, like reading the New Yorker, or watching some Bill Burr on YouTube?

No, it wasn’t that.

But perhaps, you say again, I just enjoy feeling smug and right.

After all, the dead fridge compressor was from 2009. And the fridge repair guy specializes in maintaining long-running, old fridges that go back to the 1940s. So maybe I was just looking for confirmation of my belief that old is good and new is worthless.

Maybe. But if that’s the case, why did I have to watch the video, and all 16 minutes of it? I mean, the video’s title gave me all I really needed to feel smug:

“Declining quality of consumer-grade products – 2009 fridge compressor autopsy…”

So no, it can’t be that.

But perhaps I just wanted to share something cool with a friend.

Even though I have no interest in handymanism, I do have a friend who is into it. I wanted to forward him this video, and maybe, you say, I just wanted to make sure it was worthwhile.

But that doesn’t hold water either. After all, this video popped up on a news aggregator I frequent, where it got 2-3x the usual number of upvotes. That’s a lot of tacit endorsement of quality. And I could tell within just the first minute or two that my friend might find this video interesting, and that I should send him the link.

So why did I myself watch the entire thing?

In trying to figure out the answer to this puzzle, I jumped back to a critical point in the video at minute 5:54.

The fridge guy has just tested whether the compressor failed because of electrical failure. No, it turns out, it wasn’t electrical.

So he decides to cut open the locked-up compressor and see what’s going on inside. As soon as he cuts the compressor open, the motor moves freely, and is no longer locked up.

The fridge guy is in wonder.

“I don’t understand at all,” he says. He decides to try to power the compressor up again. “My guess is it still won’t start.”

“Aha!” I said. “I get it now!”

Because I realized what was going on. I realized why I had been sucked into this video so hypnotically.

It was the structure of the way the fridge guy was doing his compressor autopsy.

He was using the exact same structure I read about once. A very smart and influential professor of persuasion spelled out this structure in a book, and he said it’s the best way to present any new information and teach anyone anything.

I don’t know if the fridge repair guy had been secretly reading the work of this professor of persuasion.

But I do know that if you’re trying to teach anybody anything, whether in person, in your courses, or just in your marketing, then this structure is super valuable.

It makes it so people actually want to consume your material. They will even want to consume it all the way to the end (just look at me and that 16-minute fridge video).

This structure also makes it so the info you are teaching sticks in people’s heads. That way, they are more likely to use it, profit from it, and become grateful students and customers for life.

And this structure even makes it so people experience an “Aha moment,” just like I did. When that happens, people feel compelled to share their enthusiasm with others, just like I am doing now with you right now.

You might be curious about this structure and who this professor of persuasion is.

Well, I will tell you the guy’s name is Robert Cialdini. He is famous for writing the book Influence. But the structure I’m talking about is not described in Influence.

Instead, it’s described in another of Cialdini’s books, Pre-Suasion.

Now, if you read Daniel Throssell’s emails, you might know that Daniel advises people to skip Pre-Suasion. He even calls it the worst copywriting book he has ever read.

I don’t agree.

Because in Chapter 6 of Pre-Suasion, Cialdini spells out the exact structure I’ve been telling you about. Plus he gives you an example from his own teaching.

This is some hard-core how-to. ​And if you ever want to get information into people’s heads, and make it stick there, for their benefit as well as your own, you might find this how-to information very valuable.

In case you want it:

https://bejakovic.com/presuasion

Constant scarcity loses to recent scarcity

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Yesterday, a copywriter who reads my email newsletter wrote me with a job offer.

The offer sounds great. I’m planning to get on a call with the copywriter and the COO of the company to talk about it, hopefully later today.

It took over two years of everyday mailing to get to this point.

For the longest time, nobody read my newsletter. But gradually, a few people found me, and then a few more.

And now, even though I still have a small list, opportunities are coming my way out of unexpected corners.

I’m telling you about this for two reasons:

First, if you’re getting started in any kind of service business, then writing daily emails is a great way to get in front of high-quality, high-paying clients, very slowly.

Maybe you can do it faster than I did, if you work hard on growing your list and if you push your services in your emails. Both things I never did much of.

Which brings me to the second reason I’m telling you about this, and the real point of today’s post.

Several copywriting influencers claim you should reach out to your email list whenever you’re looking for work. They advise saying something like:

“I just wrapped up a big project… I currently have an opening in my schedule… if you’re interested, reply and we can talk.”

I always had a bad feeling about this advice.

I’m sure it works, if you have a big enough reputation and a big enough list.

But if you have a small enough list or a small enough reputation… then the message above smells of need, at least to me.

​​I figured there must be a better way.

My suspicions were confirmed when I read Bob Cialdini’s book Pre-suasion. Cialdini cites laboratory research showing that constant scarcity is less motivating than recent scarcity. From the research:

If there are always a few cookies in a jar, you want them more than if there are a lot of cookies. But…

You don’t want them nearly as much as when there were always a lot of cookies… and now suddenly there are only a few.

“Pfff, lab persuasion!” you might say. “What does that have to do with the real world?”

I don’t know. Let’s find out.

As I mentioned at the start, I have a new job offer. That’s in addition to my ongoing clients in the ecommerce space… plus a real estate business I’ve recently joined… plus my own books and courses, which I’m building up and selling.

And like I said, new opportunities are popping up, more and more often, as my little newsletter picks up steam.

In other words, I’m really not looking for more work. But I am still open to it.

So if you would like to work with me in some form… before I get so entangled in other projects that it becomes impossible to say yes to anything new… then get on my newsletter, get in touch with me, and we can talk.

My Airbnb pre-suasion ticket

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I moved into a new Airbnb a few days ago. The host met me there to let me in. Fine. But then he wouldn’t leave.

He pointed out where the bedroom is. He showed me where he keeps the ironing board. He mimed how to press the button that turns on the hot water heater.

And then he walked to the front door and said apologetically, “Well… I guess there’s nothing else…”

But there was. Three more times he started to leave… and three more times he went off on another tour of the apartment.

He highlighted the lacquered kitchen counter.

He explained the quirks of the TV to me, even though I told him I don’t watch TV.

And when he was finally leaving for real, he said:

“People tell me there’s something about this apartment. A good vibe. I don’t really get it. But a few people who stayed here made me an offer to buy it outright. They say it just makes them feel good to be here.”

I told him I’d keep my antenna out for the special vibe.

And the craziest thing happened.

I think the guy was right.

I’m not sure what it is. Maybe it’s the quirky mix of decor. Maybe it’s the shady maple trees in front that reach right up to the windows. Maybe it’s because I’m sleeping like a bear in the cool and dark bedroom.

Anyways, I probably would have let all this slip into oblivion. Except I’ve been reading Robert Cialdini’s Pre-suasion over the past few days.

And that book got me thinking. Because the first few chapters are all about the power of attention.

Draw somebody’s attention to a fact, says Cialdini, and that fact gains in importance. (“Good vibe, huh? Well, we’ll see.”)

Not only does a highlighted fact gain in importance, but other facts lose in importance. (It took me days to notice the apartment is very dark. Must be the maple trees.)

And there’s more:

Attention can create causality. Even where there is none. (“The kitchen counter really is nice. Could that be why I like this place?”)

Well… I guess there’s nothing else I want to tell you today.

​​(1… 2… 3…)

​​Except let me just add one last thing:

You probably already knew how important it is to manage the attention of people you want to persuade.

You probably even knew that you want to draw attention to things that help your case… and to keep attention away from things that hurt your case.

Whatever. I thought it was still worth pointing all this out to you.

Because now that the power of attention has been pointed out, maybe you will start to see its importance in a way you hadn’t seen before.

​​Maybe you will see how it’s being used on you to guide your own decision making.

​​​​And when that happens, maybe you will become more effective at persuading others… with a creative light show, which highlights just what you want, at just the right moment.

I guess there’s really nothing else. Except just one more thing:

I write an email newsletter. I’ve had a few people who subscribe to it say it’s surprisingly fun and valuable. I don’t really get it. But if you want to try it out, here’s where to sign up.