Pauline Clance

What everybody should know about this fixing problems business

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Going back to the imposter phenomenon article I wrote about a couple days ago:

Pauline Clance and Suzanne Imes are two psychologists who first coined, defined, and publicized the idea of imposter phenomenon, which later grew in the public mind into imposter syndrome.

What can you do if you want to get rid of those feelings of being a fake? The Internet is full of advice. Here’s what Clance and Imes themselves found to work in their clinical practices:

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Clance has seen clients healed not by success but by the kind of resonance she found with Imes. Bolstered and sustained by group therapy with other women — it’s easier to believe other women aren’t impostors — they can then bring this recognition of others’ delusion back to themselves.

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In other words, if you feel like a fake, and you don’t want to feel like a fake no more, then the answer is not to push on even harder. The answer is— well, let me get into the marketing and business advice now.

Last week, I went to a meetup in Seville hosted by Sean D’Souza. The meetup lasted for three hours and lots of ideas came up. At the end of it all, I decided to take just four of those many ideas and remember them. One of those four is exactly that Clance and Imes realization, but applied to your business.

If you have a problem in your business, says Sean, don’t work on fixing it. Instead, work on fixing somebody else’s business.

This isn’t a matter of being altruistic, or of “serving” others as a means to getting what you want.

It’s simply a fact of human psychology: There are different pathways in our brains that go into thinking about ourselves and what belongs to us, and thinking about others and their stuff. We know this because some unlucky bastard in 19th-century America got a metal stake driven through his eye socket, taking out a large chunk of his brain. He lived on without seeming harm. But he became terrible at making decisions in his own life — all while still being able to give perfectly sane advice to others.

It also works without the metal stake in your eye socket.

Like Clance and Imes found, so has Sean D’Souza found – it’s easier to see what other businesses could do better — and then bring this recognition of others’ opportunities back to your own business.
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So try that.

And now, since I’ve already referred to two topics I’ve written about over the past week, let me end with a third such topic:

Three days ago, I ran a little poll in this newsletter. I asked readers which of three group coaching/workshops they might be most interested in.

The results are in. And the winner, both in terms of the total number of votes, and in terms of being most in line with what I want to do with this newsletter, is a group coaching/workshop on email copywriting.

I’m not offering this group coaching/workshop yet. I also haven’t decided when I will.

But if this is something you are interested in, then the only way to get in, once I do offer it, is to be on my email list. To do that, click here and sign up.

My diagnosis is that you’re trying to normalize rather than pathologize

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I first wrote about Pauline Clance and Suzanne Imes in this newsletter in August 2021. Clance and Imes are the two psychologists who, back in 1978, wrote a paper in which they defined something called imposter phenomenon.

The interesting thing is they called it imposter phenomenon, not imposter syndrome. From a recent article in The New Yorker:

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Every time Imes hears the phrase “impostor syndrome,” she told me, it lodges in her gut. It’s technically incorrect, and conceptually misleading. As Clance explained, the phenomenon is “an experience rather than a pathology,” and their aim was always to normalize this experience rather than to pathologize it.

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It might seem like a trivial difference, phenomenon rather than syndrome. It’s not trivial. Like Clance says in that quote, their goal was just to point out, normalize, say, “it’s okay that you feel like a faker, because others do too.”

But that’s not what the public wanted.

The public wanted a concrete disease, a disorder, or at least a syndrome — something unique and special they can point to and explain why they feel uncertain or uncomfortable or why their life is not how they imagine it. The pathological imposter syndrome does that, the wishy-washy, normal, everyday imposter phenomenon does not.

So the public took Clance and Imes’s idea, and they made it their own. Imposter syndrome.

But my real point for you is not the word choice of phenomenon vs syndrome. Sure, it is important, but it’s also the only part that Clance and Imes didn’t get right in their original paper, at least from a persuasion perspective.

My point for you is that difference between concrete vs. wishy washy, unique vs. everyday, pathological vs. normal, all of which Clance and Imes, whether they wanted to or not, definitely did get right in their paper.

People are looking for answers. They want to know to why their life is the way it is, and now the way they want it to be.

If, like Clance and Imes, you give people a satisfying answer to that eternal question, it can literally make you a star in your field, and can have your ideas spread on their own, like fire among dry brush that hasn’t seen water for years.

Maybe this entire email speaks little or not at all to you.

In that case, my diagnosis is that you’re being too nice, and you’re trying to normalize your prospects’ experiences, to give them small incremental improvements and understandings, rather than a total change in perspective in how they view their world.

My prognosis in that case is that you will struggle to be heard, and struggle to make sales. It could even be fatal to your business.

If you want a fix for that unfortunate and dangerous condition, then there’s a pill you can take. I even named it for you above.

But enough of playing doctor.

Back in my own house, the fact remains that I’m still in the process of spring cleaning. I’m throwing out old furniture and old courses, dusting off wardrobes and sales letters, and planning out how to redecorate my living room and my newsletter.

While that’s going on, I will just point you to my only book that’s currently available for sale, and also the only offer I have that doesn’t cost $100 or more. If you’re curious:

https://bejakovic.com/10commandments