Avis

Smug, yet falsely modest

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I plopped onto my couch this morning and ripped open the latest New Yorker. I skipped the first few pages by instinct — after all, they’re just ads. “Except,” I said to myself, “that’s kind of my job?”

So I flipped back to page one.

What I saw was a two-page ad for AI company Anthropic, which makes Claude, a ChatGPT competitor.

The Claude logo took up the entire left page.

On the right page, the headline read, “Late bloomer” (including the quotes).

The body copy then went on to say that Claude might not be the first AI chatbot to market. But this was by design, the ad explained, so Claude could be so good, and so safe, and so useful as it happens to be. “We build AI you can trust,” concluded the copy

In a way, this kinda sounded like the famous Avis ad, “Avis is only No. 2,” which turned being second in a market into an advantage.

Or maybe it kinda sounded like the famous Volkswagen “Lemon” ad, which flipped quality concerns into a demonstration of higher standards.

The Anthropic ad kinda sounded like that… but it failed.

Because those headlines — “Avis is only No.2,” “Lemon” — really were objections that people were throwing at Avis and Volkswagen.

Whoever wrote this ad for Anthropic could have gone that same route by saying something like “Also-ran” in the headline.

Instead, they went the board-pleasing “Late bloomer” route, which is not any kind of insult or objection, but in fact a kind of smug self-compliment.

I can’t say whether this Anthropic ad will prove to be effective in any way, and neither can Anthropic. Because this ad is a typical “tombstone ad,” with no mechanism to track response.

All I can tell you is that this headline + body copy violate a kind of core rule of effective communication.

That rule is contrast.

If you say about a person that he is smug yet effective, then there is some tension and power in that description, because of the contrast. Plus, you get bonus points for transparency.

On the other hand, if you describe someone as “smug, yet falsely modest,” then at best you’ll confuse your audience based on what they were expecting. At worst, you’ll sound repetitive, mealy-mouthed, or self-serving, which is what I felt about this Anthropic ad.

So use contrast for power. Avoid contrast for blandness.

Also, if you haven’t done so yet, consider reading my 10 Commandments of A-List Copywriters. It doesn’t have anything to do with this email, and so I won’t pretend otherwise. The only thing I will say in favor of this book is that it’s short yet cheap. For more info:

https://bejakovic.com/10commandments

Marketing prediction: Welcome to the Age of Insight

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A year ago, I sent out an email with the subject line,

“Business Prediction: Welcome to the Age of Aquarius”

In that email, I made the claim that the world has gone through three distinct ages of consumption.

The first was the Age of Stuff. That age was made up of straight-up consumerism — Cadillacs and and Frigidaires and Armani suits — which became dominant after WWII. It was about what you own.

The second consumption age was the Age of Experiences. It began around 1990, or at least that’s when I became aware of it. Amazing Thai food, swimming with the dolphins, a visit to Ernest Hemingway’s favorite bar in Key West. It was about what you’ve done.

My claim was that the third age of consumption, in which we are now, is the Age of Transformation. It’s about who you would like to become. Crossfit, sex-reassignment surgery, Masterclass subscriptions.

Like I said, I sent that email a year ago. A year is a long time. I have been enlightened greatly in that time, and I want to share with you some of the things I have seen.

What I have seen is that, mirroring the world of production and consumption, there have been parallel shifts in the world of marketing and advertising.

What I have seen is that the world has gone through three distinct ages of marketing.

The first age was described by copywriter John E. Kennedy. Kennedy correctly divined that advertising is salesmanship in print. As a result, Kennedy gave birth to the Age of Promise:

“Let this Machine do your Washing Free”

The second marketing age was identified by a clever astrological duo, Al Ries and Jack Trout. According to their occult research, some fifty years after Kennedy, advertising had gotten to a point where promises were insufficient — there were just too many players in the market. As a result, we entered the Trout and Ries age, the Age of Positioning:

“Avis is only No. 2 in rent a cars. So why go with us? We try harder.”

And now, if my calculations are right, we are now entering the third age.

It’s the Age of Insight.

Today, a hundred years after John E. Kennedy, it’s no longer enough to make a promise and build up desire.

Today, fifty years after Trout and Ries, it’s no longer enough to give people a mental hook to hang your name on.

Today, the smartest marketers — people like Rich Schefren, Travis Sago, and Stefan Georgi — are doing something different. They are using specific and subtle techniques to take the disgust with manipulation, the disappointment of previous purchases, the confusion and uncertainty and indifference that most of us feel on some level…

… and transform them into something new. Into something motivating. Into something contagious.

Into the feeling of insight.

Maybe you find that idea intriguing. Or maybe you find it confusing.

If so, don’t worry. You are in luck, or rather, you are in the right place at the right time.

I’ll be telling you more about insight over the coming two weeks.

Because, as you can probably guess, I’m promoting something. I’m promoting a series of live trainings, all about the Age of Insight. In these trainings, I will tell you how you can align yourself to this new age in such a way that you prosper and surpass those marketers who do not yet possess this esoteric knowledge.

The first of these live training calls will happen on December 1. So I will be talking the Age of Insight until the end of this month, when registration for this training will close.

If at any point you decide that this is an opportunity you do not want to miss, you can get the full details on my Age of Insight training, or even register for it, at the page below:

https://bejakovic.com/aoi

Profitable second-best positioning

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BUD: I love you, Miss Kubelik.
FRAN: [cutting a deck of cards] Seven… queen.
BUD: Did you hear what I said, Miss Kubelik? I absolutely adore you.
FRAN: [handing over the cards] Shut up and deal.

That’s the ending of my favorite movie of all time, called The Apartment.

It stars Jack Lemmon as sweet and harmless accountant Bud Baxter… Shirley MacLaine as cute and clever elevator girl Fran Kubelik… and Fred MacMurray as handsome and cruel business executive Jeff Sheldrake.

The setup in a nutshell:

Fran is in love with Sheldrake… Sheldrake uses Bud’s apartment as a place to sleep with Fran on the side away from his wife… and Bud falls in love with Fran.

By the end end of the movie, after Sheldrake breaks Fran’s heart one too many times and Fran tries to commit suicide in Bud’s apartment, things are set right. ​​Sheldrake is left out in the cold and Fran winds up with Bud. Bud might not be powerful and sexy… but at least he’s sweet and he absolutely adores her.

The point being, sometimes you’re not the best, or the first. And that can be ok. You can still get the girl. Or the customer.

And along these lines, I want to propose to you the idea of second-best positioning.

A famous example of this is Avis rent-a-car.

Back in the early 1960s, Avis was the homely mule trotting behind the spry stallion that was Hertz. And rather than trying to pretend otherwise, Avis decided to own their second-best position. The result was the following ad campaign:

“Avis is only No. 2 in rent a cars. So why go with us? We try harder.”

Within a year of launching this campaign, Avis went from a loss of $3.2 million to a profit of $1.2 million. Within 5 years of this campaign running… the difference in market share between Hertz and Avis shrank from 32% to just 13%. It even looked like Avis might overtake Hertz — and need a new ad campaign.

“All right,” you might say, “good for Avis. But why wouldn’t I find a uniquely best position for myself… and instead accept the role of a homely second-best mule?”

Fair point. My only answer is that second-best can get you free promotion. And lots of high-quality leads. And almost certainly more sales than you can handle. At least if you’re selling some kind of service, and can follow the clever program outlined below.

It’s something I found in Glenn Allsop’s article, which I shared in a post a few days ago.

Did you read Glenn’s article? All the way to the end? That’s where the clever second-best biz idea was. From what I understand, it works like this:

1. You are in business offering some kind of service. Say, copywriting.

2. You decide you want to help a charitable cause. Say, the unbeaching of that tanker that’s stuck in the Suez Canal.

3. So you contact 25 of the top level people in your field, who have premier positioning. A-list copywiters, etc. They all agree to provide a free copy critique, which will be sold for top dollar to help the charitable cause.

4. You then create a page to promote this event. “The greatest copy critique event of all time! Featuring A-list copywriters! In support of the beached Suez canal tanker!”

5. With some hand-waving, this offer goes viral. Not impossible — considering the premier positioning of the 25 A-list copywriters at the heart of it.

6. The 25 premier slots sell out in minutes after the event goes live.

7. You then update your page to say, “Missed out this time, or want another critique option? Check out our $40 sales copy critique and get feedback in the next 72 hours.”

And there you go. All the opportunity a sweet, second-best copywriter can handle. At that point, you’ve just got to shut up and deal.

Do you want a copy critique? It’s something I offer from time to time. But the offer only ever goes out to subscribers of my email newsletter. If you’re interested, you can join it here.